[Resolved]  IOCL / LPG — Harrasment by company / agency of IOCL

Address: Chandigarh, Chandigarh

Dear Mr. Pankaj ,


I am trying to take your appointment through phone , visits to Indian Oil office for past one week . have failed miserably . I am writing to seek a solution from you as all the limits have been crossed .


My Plight : I want to take a gas ( LPG ) connection for myself and even after having all the valid proofs as mentioned on your website , I am not provided with one because of prejudice best know to IOC


My Ordeal


It was outright frustrating experience dealing with these two people mentioned below ( basic courtesy demands I write gentlemen but both are far away from these words, I am afraid )

Actually I am in shock and at loss of words that such work shying and indolent people ( your Employee, Mr. Amarjit Singh , board outside his room says ( Customer Service Cell ) and Brig Mohli , Agency owner of Farid Gas agency , Manimajra ) people exist in today’s society .

One ,employee of One of the Gems of Indian Industry and the other , I am ashamed to know that he served Indian Army at one point of time and you gave this man ur company’s agency !!!!!!!

Such Bad words like , ‘ Tum Bhaiyon ( people from UP / bihar) ko hum connection nahin denge “ , “tum apne gharon mein logon ko ek ek kamra kiraye pe deke connection mangne aa jate ho” “ hamein pata hai apka , apke baap ke naam 4 connection chal rahe hain “ were used against me and my family on MY face . please get hallucination check of such people as they are not fit to represent ur company


I felt so harassed and never knew till that day that I had to be of a particular community to take a LPG connection of Indian Oil . that I will take it separately by filling a complaint against the agency owner who said this and your employee who sent me there .


I stay in Chandigarh and wanted a gas ( lpg ) connection for myself . On visting the IOC office 0n 04.04 2011 and requesting a meeting with Mr Pankaj Mathur , I was seen as I have asked to meet Sonia Gandhi ( yes that the expression of something impossible for a common man ) nevertheless she told me to to to a room called Customer Servcie / grievance cell. On going there I met Mr Amarjit Singh and informed him that I want to take a connection and he gave me a chit mentioning “ Brig Mohli , For issue of n/c “.

My 5 visits from 4/4/11 till 9/4/11 did not yield any result as the above mentioned man was never available .

Finally on 9/4/11 I got a chance to meet him and out rightly he said he will not issue a connection , I told him I am meeting him with ref of a message from Mr. Amarjit Singh and he started off “ , “tum apne gharon mein logon ko ek ek kamra kiraye pe deke connection mangne aa jate ho”


I said that’s not the case , I stay in a 3 bed room , first fllor of a 500 sq yard house . I have all the valid proofs , passport , telephone bills etc . and he should issue me a LPG connection .
To which he shouted “ hamein pata hai apka , apke baap ke naam 4 connection chal rahe hain “

To which I also argued in high tone voice that he should tell me the number of connections running on my father’s name . at this instance he and his sons started pushing me hitting me . the people present in the agency somehow saved me .

Sir , it seems ur company is being represented by SUCH BADMASH people and BADMASH employees who in connivance with such people for reasons best know to you .

I assume this feedback will be dovetailed to help you improve ur processes in long run and you will take appropriate action against the erring people as mentioned above .

Awaiting your reply on action taken by u after complete probing done by you


I am submitting that in case you find it not worthwhile to reply to my mail , I will be forced to forward it to consumer welfare groups , print media so that they help me to world also gets to know what harassment a common man goes through while just to take a new LPG connection of IOC .



Regards

Rohit Chawla
r/0 House Number 63 , First Floor
Shivalik Enclave , NAC , Manimajra
Chandigarh 160101
Mob : [protected]