[Resolved]  IOCL / LPG Gas Cylinder — Non Supply of Gas and abusive language by Agency)

Address: Amritsar, Punjab

To,

(Subject---- Non Supply of Gas and abusive language by Agency)


Our Consumer No. is 26258. We stay at Amritsar,H.No. 33/2, B, Block Railway Colony and are very very disappointed with the service and attitude of Desh Bhagat Gas Agency, Baran Makaan, Islamabad, Amritsar ( Indian Oil Gas Authorized Gas Agency ) for Amritsar. As per the rules made there under they are suppose to deliver the LPG CYLLINDER, but they are taking much more time towards the delivery of the gas cylinders than the proposed time period. Moreover the attitude of the employees of the agency uncalled for and ridiculous. We booked the LPG gas more than month back around 28.08.10 and still we have not got the dellivery till date. We tried to call the agency on more than 10 occasions but mostly nobody lifts the phone Nos. given to us. And if we try to contact the owner of the agency even he is not ready to listen to the genuine complaint o[censored]s and even he uses like very abusive language much to the ridicule of the customers.

We have one more connection from HPCL but we never such kind of problem with them the staff is always there to listen to our complaints and very co-operative. In today’s scenario the customer should be treated well n proper information and service is o[censored]tmost importance. I do not think so this attitude goes well with your agencies.


I hope this complaint will be an eye opener for your company and the agencies given by your respective company. IOCL needs to look into the matter urgently and will do its bit to resolve this continuous complaints.

Hope to hear it from you soon

Regrads,
Sr. Amlook Singh s/o Piara Singh, r/o H.No. 33/2, B, Block Railway Colony, Amritsar.
Mob. [protected]