IOCL — Misguide & Blackmarkrting

Address: Darbhanga, Bihar

Dear Sir,

Purpose to write this email because since 18th nov there is no action
taken on my complaint lodged on 18th Nov.
Complaint Number: RC/UG/12/214100bj9
Complaint lodged : CIC website

Below are my details of complaint. please have a look on complaint and
take a necessary action against dealer.

I am the consumer of Engineers Gas Services,Benta Road, Laheriasarai,
Darbhanga-Bihar(Local Distributor: Indane Customer Service Center,
Paradih,Keoti-Darbhanga).
My Consumer number 31007. I have booked refill cylinder (Empty
cylinder depository mandatory for booking )vide booking Ref. No. 3491
dt August 05, 2012 with my gas dealer Indane Customer Service Center,
Paradih,Keoti-Darbhanga along with empty cylinder. My family used to
follow up with them since 4 months for cylinder and they respond every
time like shortly the gas will be available.
Last delivery of my gas was May 10, 2012, then after they people are
doing openly black-marketing give our cylinder to other on high rates.
What to do whether we do our jobs or daily follow up for this and run
behind the gas cylinder dealer. And finally I stunned to see on
November 16, 2012 the gas cylinder distributing, then I went and ask
for my cylinder and they said YOUR CONNECTION HAS BEEN TRANSFERRED TO
SHANTINIKETAN Bypass Road, Laheriasarai-Dbg in month of February 2012.
And take back your empty cylinder. Then I asked to distributor, how
this happened without any information passed to consumer and why you
kept my empty cylinder since 4 months if my connection has been
transferred. Dealer said, this was automated process and either we do
not know anything about transfer.
On November 17, 2012, dealer did not agree to sign on my application
written by me regarding above process and why empty cylinder kept 4
months. Also I coordinate with local police station Keoti, Darbhanga
but not good response. As discussed with distributor no complaint book
available Indane Customer Service Center, Paradih, Keoti-Darbhanga

MY CONCERN:
1. Is there any process to transfer the connection form one
place to other without consumer information?
2. Is there any process to deposit empty cylinder at the time of
booking for refill.
3. Why Complaint book not provided to consumer if asked?
4. Since 2006, I have only 15 times refilled of my cylinder and
(according to rule it should be approx 72 cylinder) rest of all are
with dealer..Mean black marketing.
Always I used to follow up with them and they do not lift the phones
and answer the customers properly. And I would for request for
immediate action against Indane customer services center Paradih


Thanks in advance for your support.

Warm Regards
Pankaj Kumar(On behlf of nutan kumari)
+[protected]