REGISTERED AD
From;-
Anita Rani W/O Shri Sham Lal
H.No W-12A/124, Street No.1
Mohalla Shivpuri, DHURI-148024(Pb)
To,
General Manager,
Punjab State Office,
Indian Oil Corporation Ltd.
Indian Oil Bhawan
Plot No.3A, Sector-19A,
Madhya Marg, Chandigarh-160019
Regarding Non Booking of Refill before 21 days, black marketing, by DHURI GAS Services.
Respected Sir,
1. It is informed with great regret that the services provided by the DHURI GAS SERVICES at DHURI are very poor. The agency is not booking the refill before 21 days (as clarified by your office under RTI-2005).The agency is booking the refill after 21 days and delivers the cylinder after 12 days of booking i.e. after 32 days of booking of cylinder refill.
2. The agency is forcibly taking the certificates of complete satisfaction from the customers and gets the test reports signed on blank papers so that it these can be filled according to the agency requirements in case of any consumer demands its rights. The agency is forcibly selling the hot plates, gas pipes, gas lighters to the consumers at a very high rate as compared to the market.
3.As per the market reports the Manager/Proprietor of agency is having 50-60 bogus connections in vague names and are making money through [protected]@ Rs 800/- per cylinder, it is also pointed out that this agency is selling the commercial cylinders along with government supply under the same place of delivery i.e. under the railway bridge. It is a matter of simple understanding as to where from this agency gets regular supply for black. It is suggested to raid the culprit incognito to catch him red handed. It may also be checked that this agency may not be selling the commercial gas cylinders after refilling in the commercial cylinders from government supply of domestic cylinders.
4. This agency is openly threatening to the customers to go anywhere as it has got its political relations and nobody can do anything.
5. In view of the above you are requested to take the necessary action in the public interest please.
Hoping your favorable early action please.
Yours Sincerely
(ANITA RANI)
W/o Shri Sham Lal
H.No.W-12A/124,
Street No.1, Mohalla hivpuri
DHURI-148024(PB)
Copy to:-
1. District Food & Civil supply Controller,
Sangrur
2. Asst.Food & Supply Officer,
DHURI
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IOC/LPG — Not booking of gas after 36 days of delivery
Respected sir,I am 56 year old lady.My consumer no 15436 of (SONARPUR GAS SERVICE ph[protected]/[protected], I have got my last cylinder delivered on 09/10/09 Then i ring to CALL CENTRE(NO[protected] for next booking on 21/10/09 i was told to book after 15 days of delivery.
As i was told i called again on24/10/09 i was given booking no 1639.I was waiting to get the cylinder.on06/11/09 i asked the DELIVERY BOY abut booking no 1639 and told me it was not booked.
on that day i called again to CALL CENTRE NO,And i was told my previous booking was cancelled as it was booked on 15th day of deliver of cylinder and told me i should have booked after 18th day of delivery of cylinder how ever they booked my cylinder after 28days of delivery and given me one more booking no 550
today15/11/09 i was surfing INDANE GAS site, and i found my booking was not register then i booked again on there WABE booking no-2.It is aldery covered 36 days of delivery.it may be cancelled after few day.
then when will i get my cylinder delivery,most of the consumer have been suffering all these short of problem,What should we,is there any solution regarding all this short of problem.
i will be very greatfull to you if you solve my problem as soon as possiable.And give me information of how and when to book.
thanking you
sachi das