[Resolved]  iPhone3G 16gb From Airtel — Return & refund of Iphone3g 16 gb - Airtel no -mobile no - +91 [protected], SERIAL NO-85836H4WY7K

Dear Sir,
I have purchased the IPhone3g 16gb from Airtel on 02/06/2009. I asked for return & refund of amount from Airtel on 10/06/2009.
But they are not responding my request.
Then I called APPLE INDIA CARE at [protected]
they are telling that You can get the refund from where you have purchased the product.
But Airtel people are not responding properly

I am asking the refund from them by seeling Apple policy in their website
http://store.apple.com/us/help/returns_refund?mco=MTE2NDI#policy

I am also copy & pasting the Policcy in Apple website


Returns & Refunds

Apple wants you to be thrilled with your new purchase. If you are not satisfied with an item and need to return it, we’re here to help.

Choose a topic:

* Return Items
* Sales and Refunds Policy

Return items

If you are not completely satisfied with your purchase, you may be eligible to return the item for a refund.
Returns policy

To return an item, please visit online Order Status for assistance 24 hours a day, or call[protected], Monday – Friday from 5:00 a.m. to 8:00 p.m., or Saturday – Sunday from 7:00 a.m. to 4:00 p.m. Pacific time.

Returns are subject to the Apple Online Store Sales and Refunds Policy. For iPhone returns, please refer to the iPhone return policy. For eligible Mac, iPod, and third-party products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return. A 10% restocking fee will be assessed for opened items. Shipping fees are not refundable.

Items that cannot be returned include:

1. Product that is custom configured to your specification
2. Opened memory
3. Opened software*
4. Electronic Software Downloads
5. Engraved iPods
6. Software Up-to-Date Program Products (software upgrades)
7. Apple Gift Cards
8. Apple Gift Packaging (origami style gift box with ribbon and greeting card)
9. Apple Developer Connection Products (Membership and Technical Support)

* You may return software after rejecting the licensing terms, provided the software is not installed on a computer. However, software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.

1. Visit online Order Status.
2. Select to view order details of the order containing the item(s) you would like to return.
3. Click the “Return items” link.

Items in your order will be divided into two groups — items that are eligible to be returned online and items you cannot return. For each item that you can return online, you will need to select the item, a reason for return, and whether you’ve opened the box. We’ll provide you with an estimated total refund amount less restocking fees, as applicable. You’ll also be able to print a return shipping label to place on the box you use to return your item(s).

Once you’ve submitted your return request, you’ll receive an email confirmation with your return details. You are responsible for shipping the items back to Apple, including shipping fees. If you have multiple items to return, you may put them together in one box with the packing slip. We strongly recommend using the original packaging if you are returning a computer.

Items(s) must be received by the Apple returns center within 14 calendar days from when the return was requested.

Once we receive the item(s) we’ll process the return, issue a refund, and send you a return receipt confirmation email.
Refund methods

Your refund will be issued after we receive your item(s) at the Apple returns center. The way your refund is processed depends on your original payment method.

* Credit card refunds will be sent to the card-issuing bank within five business days of receipt of the returned package. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
* Apple Gift Card payments will be refunded in the form of a new Apple Gift Card within eight business days. Please allow up to five business days to receive your new Apple Gift Card via United States Postal Service (USPS) after processing.
* Cash payments will be refunded in the form of a check from Apple, which will be mailed to your billing address within 14 calendar days of receipt of the returned package.

Return and refund status

Visit online Order Status to view your up-to-date return and refund information.
Incorrect or damaged items

If you received the wrong product or it was damaged during shipping, please contact Apple Store Customer Service at[protected], Monday - Friday from 5:00 a.m. to 8:00 p.m., or Saturday - Sunday from 7:00 a.m. to 4:00 p.m. Pacific time.
Problems with your product

If you're having trouble with your new Apple product, please visit online Product Support or contact AppleCare Technical Support. If you're having trouble with a non-Apple product, please contact the manufacturer directly for information regarding the manufacturer's warranty.

I kindly request you to consider & do favour to me

Thanks & regards

K Veeraragavan

+91 [protected].
+91 [protected]

I am Also given the conversation had with airtel

Dear Mr.Veera Ragavan

Thank you for contacting Airtel contact center.

We refer to your e-mail dated 14th June 2009, regarding mobile # [protected]

We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.

We would like to inform you that you can able to exchange the Iphone 3G after July month only, but there will be the deprecation in the price.

We request you to contact in the month of August to initiate further action.

We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected]

It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.

Thanking you and assuring you of our best services at all times.

For further assistance please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com

Thanks & Regards
Simi George
Customer Service Delivery

Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 pm




Kannappa Veera <[protected]@yahoo.com>

[protected]:37 PM

To
Appellate.[protected]@Airtel.in, APPLE <[protected]@mac.com>
cc

Subject
RETURN & REFUND OF IPHONE3G 16GB SERIAL NO-85836H4WY7K Airtel Mobile No- +91 [protected]

P Please do not print this e-mail unless it is absolutely necessary P





Dear Apple India Care / Airtel Appellate Officer,

Thanks for considering my issue of return & refund or replacement of IPhone3G 16gb.

Now I feel that I am In a safe hands to solve this issue.

Once again I thank Apple India Care for your efforts to solve this issue.

I want to

return IPhone3G 16gb now itself and

depericiate 10% from the purchase cost Rs 35, 500/-as in the refund policy in the website where I mentioned in the previous mails.

IPhone3G 16gb is with the original clear sticker only. There is no scratches or dust in the IPhone3G 16gb. So I want to TO RETURN IT NOW & COLLECT THE IPhone3G ( S ) MODEL 32GB BY PAYING DIFFERENCE PRICE IF ANY WHEN IT IS LAUNCHED. I AM ALSO READY TO PAY THE DIFFERENCE AMOUNT IF YOU HAVE THE PRICE TAG OF THE MENTIONED MODEL NOW ITSELF.

I have full faith in Apple India care to solve this issue. I want Apple International or Apple India treat me & give equal service & support as you are providing to US Customers.

I HAVE PURCHASED THIS PRODUCT BECAUSE OF THE FOLLOWING REASONS

1 PRODUCT FROM APPLE MACINTOSH.

2 DEAD END TECHNOLOGY IN EVERY PRODUCTS & THERE IS NO

SUSTITUTE OR COMPETETIVE PRODUCTS IN THE PLANET CAMPARE TO

MAC PRODUCTS.

3 EXCELLENT SERVICE & SUPPORT POLICY FOR MAC PRODUCTS

4 PRODUCT FROM USA.

5 CUTTING EDGE TECHNOLOGY IN EVERYTHING.



I FEEL VERY HAPPY BY OWNING THE APPLE PRODUCTS. ACTUALLY THIS IS THE 2ND IPHONE I AM USING. MY BROTHER GAVE HIS IPhone3G 16gb TO ME .I AM USING IT AS IPOD TOUCH BECAUSE OF LOCKED TI FIDO IN CANADA.

IN THE MARKET SAMSUNG HAS INTRUDUCED NEW MODEL CALLED OMANIA.

Difference between Iphone 3g & Omania is



FEATURES APPLE IPhone 3g SAMSUNG OMANIA
CPU ARM 11 412 MHz, PowerVR MBX-Lite graphics ARM Cortex A8 600 MHz; 3D
Graphics HW Accelerator

CAMERA 2 MP, 1600x1200 pixels 8 MP, 3264x2448 pixels, autofocus, LED flash

VIDEO REC NO HD [protected]@24fps, D1 (720x480Pixels)@30fps,

QVGA time-lapse and slow-mo video

recording

FRONT CAMERA NO CIF videocall camera



RADIO NO YES



BATTERY NOT CHANGEABLE BY USER CHANGEABLE BY USER



BLUE TOOTH FILES NOT TRANSFERABLE TRANSFERABLE



DIGITAL COMPAS NO YES



PRICE 35, 500/- 27, 000/-



Even though I knowing each & every thing in the models in the market, I HAVE PURCHASED BECAUSE OF APPLE PRODUCT & NOTHING ELSE.



REASON FOR BUYING IPHONE3G 16GB


1 PRODUCT FROM APPLE
2 PREMIUM PRODUCT
3 SUPPORT, SERVICE, WARRENTY & PROMISE
4 CUTTING EDGE TECHNOLOGY ETC



At this point of time I feel very hurt to Compare the Apple Product from any other brand. As I said already there is no SUBSTITUTE OR COMPETITIVE PRODUCT IN THE MARKET BEFORE APPLE PRODUCT.



I am highlighting at this point because even though you are getting more features with lesser price than IPhone3g 16gb. I have purchased APPLE product because of


1 PRODUCT FROM APPLE
2 PREMIUM PRODUCT
3 SUPPORT, SERVICE, WARRENY & PROMISE
4 CUTTING EDGE TECHNOLOGY ETC



So I request APPLE INDIA CARE to solve this issue by



ACCEPT THE RETURN OF IPHONE3G 16GB NOW



DEPERECIATION AT 10% AS IN THE RETURN & REFUND POLICY



REPLACEMENT OF IPhone3G S MODEL WHEN LAUNCHED IN INDIA. I WILL PAY THE DIFFERENCE AMOUNT IF ANY WHEN LAUNCHED.



No one is going take care & solve this issue. And it is APPLE INDIA CARE responsibility to solve this issue resonably. Again & again I am saying the same thing I have purchased the product because of product from APPLE, service & support from APPLE only. I don’t know WHAT KIND OF CONTRACT OR DEAL YOU HAVE WITH THE CARRIER IN INDIA.

I HAVE PAID PREMIUM PRICE FOR PREMIUM PRODUCT FROM APPLE FOR SERVICE & SUPPORT.

I am also attaching my Iphone3g 16 gb. Picture which I took on 14-june-2009 at 7.45 pm. With this mail.

I dint even took that original clear stickers which comes from original pack.

Whenever I take my AC car I use this phone because to avoid my phone from dust.

To use the IPhone3G & I have purchased 8 CUG lines from AIRTEL.



SO I REQUEST APPLE INDIA CARE TO CONSIDER ME & TREAT AS USA CUSTOMER

& GIVE SERVICE, SUPPORT & PROMISE AS YOU ARE PROVIDING TO THEM.



I AM EXPECTING GOOD JUDGEMENT FROM APLLE INDIA CARE & AIRTEL.

Best Regards & Thanks
K. Veera Ragavan
Mobile - + 91 [protected]
+91 [protected]



From: "Appellate.[protected]@Airtel.in" <Appellate.[protected]@Airtel.in>
To: Kannappa Veera <[protected]@yahoo.com>
Sent: Saturday, June 13, 2009 1:30:08 PM
Subject: Re: Fw: RETURN & REFUND OF IPHONE3G 16GB SERIAL NO-85836H4WY7K Airtel Mobile No- +91 [protected]


Dear Mr.Veera Ragavan

Thank you for contacting Airtel contact center.

We refer to your e-mail dated 12th June 2009, regarding mobile # [protected]

We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.

We would like to inform you that you can able to exchange the Iphone 3G after July month only, but there will be the deprecation in the price.

We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected]

It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.

Thanking you and assuring you of our best services at all times.

For further assistance please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com

Thanks & Regards
Simi George
Customer Service Delivery

Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 pm



Kannappa Veera <[protected]@yahoo.com>

[protected]:11 PM

To
APPLE <[protected]@mac.com>, appellate airtel <appellate.[protected]@airtel.in>
cc

Subject
Fw: RETURN & REFUND OF IPHONE3G 16GB SERIAL NO-85836H4WY7K Airtel Mobile No- +91 [protected]


P Please do not print this e-mail unless it is absolutely necessary P






Dear Apple Care India,
Thanks for considering my request & proceesing the same.
Today evening I received the mail
From TECH VENTURE,
96AA Block, Shanthi Colony,
Annanagar nagar,
Chennai - 40.

saying that they will not return or refund for the above said Iphone3g 16gb.
I dont know where to go & solve this issue.
No one is considering this issue.
If I have purchased in USA the support & service will be ultimate.
I have purchased the same product in India which is available in the USA
Even though I have paid more price say around USD $ 725/- which is 250% more than USA but support & service is very poor.
I am not asking for refund, since I love mac products very much I want replacement.
I will return the phone now & you can give the replacement IPhone3g S model when it is launched in India.
I dont mind waiting for even 6 months also.
I have purchased this product for huge money because of Technology, quality, Support & service from APPLE.
In the market there are lots of other branded products are available with lesser price for same features.
I have purchased only for the brand name "APPLE", Customer Support & Service. seeing support & service from USA/Canada

It is the Great Product From Great Apple Company
And it is Apple India Care Responsibility To solve this issue.
I dont know no one to solve this particular issue.

I request you to solve this issue positively.



Best Regards & Thanks
K. Veera Ragavan
Mobile - + 91 [protected]
+91 [protected]


----- Forwarded Message ----
From: "[protected]@pdaworld.in" <[protected]@pdaworld.in>
To: Kannappa Veera <[protected]@yahoo.com>
Sent: Friday, June 12, 2009 11:21:51 PM
Subject: Re: RETURN & REFUND OF IPHONE3G 16GB SERIAL NO-85836H4WY7K Airtel Mobile No- +91 [protected]

Dear sir,

we didn't receive any mail regarding this issue officially and more over ours is airtel locked. Return and refund is not possible Sir.

Thanks & regards
Manju
Sent from BlackBerry® on Airtel
From: Kannappa Veera
Date: Fri, 12 Jun 2009 03:05:31 -0700 (PDT)
To: APPLE<[protected]@mac.com>; AIRTEL CUSTOMER CARE<[protected]@airtelindia.com>; appellate airtel<appellate.[protected]@airtel.in>; nodalofficer airtel<nodalofficer.[protected]@airtel.in>; SALES PDAWORLD<[protected]@pdaworld.in>; SANKAR PDAWORLD<[protected]@pdaworld.in>; BLUE DIAMOND<blue.[protected]@airtel.in>
Subject: RETURN & REFUND OF IPHONE3G 16GB SERIAL NO-85836H4WY7K Airtel Mobile No- +91 [protected]
Dear Apple Care(India),
Thanks for considering my request. I ve purchased the Iphone3g 16 gb from Airtel.
Plz find the attachd receipt of purchase.
Model - Iphone3g 16gb, Black on 02 / 06 / 2009
Serial No- 85836H4WY7K

I have been contacting Airtel Customer care for more than 10 times when ever I contacting them they told me to contact from where i purchased the phone regarding return & refund.
When I contacted Mr Sankar( TECH VENTURE ) at +[protected] He is not giving responsible answer regarding this issue.
I have purchased this MAC product because of Technology, Quality, Service, Gurantee & promise.
My brother is working in Canada. I asked him about the best phone in business catagory. He recommended IPhone3g best in its catagory. He is having Iphone3g 16gb with FIDO. When I asked him to send the Iphone3g 16gb from canada. He told me to buy it in India itself for warrenty & Service Support. But In India. The service seem to be not up to mark as compare to US & Canada.
I request Apple Care India to consider my issue & close this at earliest
I want REFUND or Replacement with new
IPhone 3g ( S ) model when it is launched in August, 2009
I Purchased this because of
Product from APPLE MACINTOSH

Once again I am Thanking you for considering my humble request.

I also copied & pasted the return & refund policy from the Apple web site


Return and Refund Policy

If you are not satisfied with your Apple purchase of a product, please visit online Order Status or call[protected] for a Return Material Authorization (RMA).

For iPhone returns, please refer to the iPhone Return Policy section below. For eligible Mac, iPod, and third-party products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return. Configure-to-order, personalized or other customized products may not be returned for refund or exchange under any circumstances unless such product is Dead on Arrival (see the section below for more detailed information on such Dead on Arrival products). If the item is returnable and you send it back to us unopened in the original box, Apple will offer you a refund based on your original method of payment. You must return the product to the Apple warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the product. Apple will assess a 10% restocking fee on any opened hardware or accessory. If you purchased your order using an Apple Business Lease, Apple may ask you to provide a major credit card (Visa, MasterCard, American Express, or Discover) so Apple can assess the 10% restocking fee.

Please note that Apple does not permit the return of or offer refunds for the following products:


1. Product that is custom-configured or personalized to your specifications
2. Personalized iPods
3. Opened memory
4. Opened software*
5. Electronic Software Downloads
6. Software Up-to-Date Program Products (i.e., software upgrade subscription product)
7. Apple Gift Cards
8. Apple Gift Packaging (origami style gift box with ribbon and greeting card)
9. Apple Developer Connection Products (Membership and Technical Support)

*You may return software after rejecting the licensing terms, provided the software is not installed on a computer. However, software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.

NOTE: Apple recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Apple or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.


iPhone Return Policy

If you are not satisfied with your iPhone purchase, please visit online Order Status or call[protected] to request a return. The iPhone must be returned to our warehouse within 30 calendar days from shipment to avoid an $175 early termination fee. The iPhone must be returned in the original packaging, including any accessories, manuals, and documentation.

Apple will assess a 10% restocking fee on any opened iPhone. Shipping fees are not refundable.

NOTE:iPhones must be returned to the original point of purchase (e.g., Apple Online Store, Apple Retail Store, AT&T, Apple Authorized Reseller) with a proof of purchase (e.g., Shipment Notification, Invoice Receipt).


Service Cancellation

By returning your iPhone purchase within 30 days from shipment, your wireless service will be cancelled automatically. You will be responsible for all applicable usage fees, prorated access charges, taxes, surcharges, or other charges through the termination date. Please contact AT&T for more information about applicable fees.


Dead On Arrival (DOA) Product: System Failure Out of the Box

An Apple-branded hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please call AppleCare Technical Support at 1-800-APL-CARE[protected] within 30 calendar days of the invoice date. AppleCare Technical Support will determine whether the product is DOA and offer you the following options:

* Replacement: Apple, at its expense, will ship another of the same product. AppleCare Technical Support will put you in touch with an Apple Store Customer Service Representative who will arrange for replacement and the DOA product’s return.
* Service: You may have the product repaired. However, once you choose that option, you may not request replacement of the product.

If AppleCare Technical Support determines that a returned product is not DOA, Apple will apply Apple’s standard product warranty to the product. Further, if AppleCare determines that you have misrepresented a returned product’s condition and that the product is not DOA, Apple may impose a $400 handling fee.

This DOA policy applies only to Apple-branded hardware products currently offered at the Apple Store. As new products are offered, Apple reserves the right to determine whether or not this policy applies. This DOA policy does not apply to third-party products that do not bear the Apple brand name. You must call the manufacturer directly with any third-party product issues.

APO/FPO Addresses: If you’re an APO/FPO customer and you’re outside the domestic delivery area, the standard Apple Return and Refund Policy applies — with the exception that you’re responsible for shipping the product back to a state-side return address, plus handling, customs, and inventory liability. Since you’re responsible for the safe delivery of any product you’re returning to Apple, we recommend that you insure it against loss.



Best Regards & Thanks
K. Veera Ragavan
Mobile - + 91 [protected]
+91 [protected]


This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.