[Resolved]  Jetlite — Refund for cancelled flight

Dear Sir/Madam,

I had booked an air ticket through internet and it got cancelled later on. The details are as follows :

Name : Miss Upasana Kakoty
Booking date : 3 January 2008
PNR number : HMJHN
Booking reference number : A140541-E[protected]-P432746-R0
E-Ticket Number :[protected]
Flight no. : S2 311 Class GSASAS
Order No. : 432746
Date of departure : 13 January 2008
Time of departure : Delhi 10:15 am
Time of arrival : Dibrugarh 13:50
Total cost : Rs 6550.00
Destination : Delhi to Dibrugarh
ETK : [protected]
Airline Code : 705
Form Serial number : [protected]

I have been a regular customer of Jetlite & have been flying since years & have always chosen Jetlite rather than any other airlines & have always been happy with the services.
I had to attend my brother's wedding on the 14 January 2008 as such had booked my ticket via Jetlite. On the day of departure i.e., 13 January 2008, the departure time was 10:15 but then it was delayed till 12 noon & the delay was due to some technical fault faced by the aircraft. I was aware that this delay would lead to closedown of the runaway in Dibrugarh. Anyways I hoped that we will reach Dibrugarh on time. When I reached Guwahati, the flight crew announced what I had predicted earlier & as such the flight was cancelled in Guwahati to fly further to Dibrugarh.
I had to reach Dibrugarh anyhow by the next day for my brother's wedding, so I asked the Jetlite executive in Guwahati to issue for a ticket for the next day i.e., 14 January 2008 in lieu of compensation or hotel accomodation or etc etc

The details of 14 January 2008 flight are as follows :
Name : Miss Upasana Kakoty
Issue date : 13 January 2008
Date of departure : 14 January 2008
Time of departure : 12:55
Flight no. : S2 311 Class GSASAS
Total cost : Rs 3000.00
Destination : Guwahati to Dibrugarh
ETK : [protected]
Airline Code : 705
Form Serial number : [protected]

Hoping that on the 14 January 2008, I would be able to attend my brother's wedding. But to my dismay, the Guwahati Jetlite staff told me that the flight has been cancelled again, as the aircraft would be landing in Dibrugarh first & then Guwahati. Later on, they provided on road transport via Indica taxi.

Travelling via road from Guwahati to Dibrugarh takes approximately 8 to 9 hours & also there are so many mishap/accidents on road.I do not prefer travelling on road transport & as because of Jetlite, I have undergone pain & trouble. Most important, I was not able to attend my brother's wedding, the reason why I booked my ticket to Dibrugarh.

Sir/Madam, I am dissatisfied with Jetlite service & want reimbursement for my waste of time & money via refund of the total fare from DEL to DIB at the earliest. In case of failure to refund the amount by Jetlite, I would have to adopt severe measures.

Thanks
Upasana Kakoty.
+91 [protected].