[Resolved]  Kalyani Motors Pvt Ltd — Meaningless Cancellation charges due to release of New Dzire

Address: Bangalore, Karnataka

Hello

My wife has booked Swift Dzire at Kalyani Motors Pvt Ltd, 24/1, 25/1, Near Nayandahalli signal, 100ft Ring Road, Mysore Road, Bangalore Ph[protected], E-mail : [protected]@kalyanimotors.com on 15/10/2011.
We informed them when they called during Dec-2011 that we would like to go for white colour and 2012 model as it was fag end of the year.

In Feb-2012 there was new dzire which does not suit our requirement as for the same price they are giving the vehicle with reduced boot space.

We told the dealer if old dzire is given we will take else no. However the dealer said the old model is stopped and either we have to take new one or cancel the booking.

We went for cancellation as the new model does not suit our requirement and is not as the one promised / shown during booking. We voluntered several time to check on the status of booking but there was always answer of delay.

Now that we went for cancellation, they are deducting an amount of R1,000/- as cancellation charges.
We said the cancellation is not due to us but due to the company releasing a car which does not suit our requirement and loss of time and interest on Rs 10,000/- advanced paid

However the dealer is adamant in cutting the cancellation charges and we do not want to except this. We are ok to take old dzire now also if they deliver. However we are lost and helpless.

Can you help us in getting the full amount ?

Contacts are:

Mr Ravi Kumar R [TSM Sales]
[protected], Kalyani Motors

Ramya Gowda B S
[protected], Kalyani Motors

Regards

Yogesh Kamat