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PURCHASED KENT WATER PURIFIER GRAND PLUS AFTER ONE YEAR I CHANGED MEMBRANE AND CARBON BUT THE SAME IS NOT WORKING PROPERLY AND WATER IS NOT FILTERED THROUGH IT. I COMPLAINED TO THE SHOPKEEPER ABOUT THE SAME BUT HE DID NOT ENTERTAINED MY COMPLAINT.THREE THREE MONTH MEMBRAN AND CARBON CHANG...WHY ? [protected]
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i am totally disagree and services from kent service centre in varanasi the name of service centre is modern services in aurangabad, varanasi, up
that service centre take my Rs 500 for repairing under warranty.
Dhirendra Pratap singh
Paathshala
A-340, Brij Enclave colony, sunderpur
varanasi-221005, UP
Mo- [protected]
that service centre take my Rs 500 for repairing under warranty.
Dhirendra Pratap singh
Paathshala
A-340, Brij Enclave colony, sunderpur
varanasi-221005, UP
Mo- [protected]
I dont understand how kent is getting so many awards, definitely they are paying and getting them. All the customers are fed up, so many complaints online, I compared it with other purifiers, maximum complaints are against kent only. And still people are buying. Whosoever is reading these reviews, please dont buy kent as their services and product are more troublesome from the description given here...
Anshul
Anshul
this is a worst water filter no after sales servises
kent overflow problem its auto cutoff not working.n having bad service
From:
K Parthasarathy
A-52 Arcot Terrace,
Vadapalani, Chennai-26
To:
The Chief Marketing Manager
KENT RO SYSTEMS LTD.
A-2, Sector-59, Noida
U.P.-201309
Sub:- Non Functioning Of KENT GRAND+ RO KR[protected] Purchased at Chennai On May 2011 Through CROMA Outlet at T Nagar, Chennai
( Chassis Number:08670 Membrane Number: K6315699 )
Dear Sir,
With deep anguish and regrets I am forced to bring the following to your notice for remedy and replacement of the above system not functioning after usage of roughly about 150 days.I confess I was fooled by the advertisement and marketing technique of your company through the media viz. TV and newspaper, which made me rush up to buy your water purification system.The following are the facts of the case.I purchased the above KENT RO system in the first week of May 2011 which was installed on 17/05/2011 i.e. after the lapse of 10 days.After usage over 2 months a noise was heard continuously when the system was on which fact I brought to the notice of your Cheenai office at Anna Road, Kasablancha Building.No attention was paid by anybody right from the dealer to the regional office, however after the lapse of 11 months i.e. within the warranty period the service agent of your brand whose office was beyond the city limits situated at a distance of 30 kms in Tambaram (VGM Enterprises Tambaram, Chennai-45) sent his mechanic who collected Rs 1200/- stating the sediments carbon etc were attended too besides service charges, which is a fraud perpetrated on me when there is warranty period sustaining.When I protested this type of attitude by the service agent to your Chennai branch office they promised to arrange the refund as no amount was to be collected by them.Till date I have not received the refund even though 18 months have passed.
In spite of the above service the noise problem rose to very high decibels when the system was switched on, which forced me to approach your regional office at Chennai who promised to attend by sending a knowledgeable person.This did not happen.There was no response from your branch office in spite of my personal visits and telephone calls.A couple of months back I was given to understand that a new service manager had taken over and my problem would be solved.Thereafter in the first week of October 2012 a mechanic had come who examined the machine and confirmed that the machine was faulty and advised that the earlier service done by VGM was not proper.He suggested that either the machine be replaced or parts like carbon, membrane, motor and Outer layer should be replaced which would cost Rs 10000/- besides service charges.I was shell shocked when he also confessed that the KENT RO system was faulty and the only alternative was to go for a new purifier.It appears from his statement that the life of this KENT RO is only 1 year.At this juncture please note that the date of installation was 17/05/2011 and the system was used only for limited purpose and for a short duration only as we were all away at Delhi.I regret at this old age(I am 77 years old) I am made to run between the dealer, service agent and the company.The service agent suggested that I call him if and when I get ready with Rs 10000/- towards the expenses.
I came to realize that the advertisements only take people for a ride and persons like me get carried away by pompous and glorious advertisements when the substance material is pushed back to zero value.I have already spent Rs 5000/- on this issue i.e. Rs 1200/- for service charges besides telephone calls and transportation to your office and dealer.The instrument is kept back in the package ready to be returned.
Concluding I request you that the machine be replaced failing which I will be forced to resort to legal action besides approaching the appropriate consumer forum.I am endorsing a copy of this mail to the media with a request to withdraw the portrayal of your product which is devoid of facts.Please acknowledge taking remedial action immediately.
With warm regards
K Parthasarathy
(Retired Officer Govt.Of India)
K Parthasarathy
A-52 Arcot Terrace,
Vadapalani, Chennai-26
To:
The Chief Marketing Manager
KENT RO SYSTEMS LTD.
A-2, Sector-59, Noida
U.P.-201309
Sub:- Non Functioning Of KENT GRAND+ RO KR[protected] Purchased at Chennai On May 2011 Through CROMA Outlet at T Nagar, Chennai
( Chassis Number:08670 Membrane Number: K6315699 )
Dear Sir,
With deep anguish and regrets I am forced to bring the following to your notice for remedy and replacement of the above system not functioning after usage of roughly about 150 days.I confess I was fooled by the advertisement and marketing technique of your company through the media viz. TV and newspaper, which made me rush up to buy your water purification system.The following are the facts of the case.I purchased the above KENT RO system in the first week of May 2011 which was installed on 17/05/2011 i.e. after the lapse of 10 days.After usage over 2 months a noise was heard continuously when the system was on which fact I brought to the notice of your Cheenai office at Anna Road, Kasablancha Building.No attention was paid by anybody right from the dealer to the regional office, however after the lapse of 11 months i.e. within the warranty period the service agent of your brand whose office was beyond the city limits situated at a distance of 30 kms in Tambaram (VGM Enterprises Tambaram, Chennai-45) sent his mechanic who collected Rs 1200/- stating the sediments carbon etc were attended too besides service charges, which is a fraud perpetrated on me when there is warranty period sustaining.When I protested this type of attitude by the service agent to your Chennai branch office they promised to arrange the refund as no amount was to be collected by them.Till date I have not received the refund even though 18 months have passed.
In spite of the above service the noise problem rose to very high decibels when the system was switched on, which forced me to approach your regional office at Chennai who promised to attend by sending a knowledgeable person.This did not happen.There was no response from your branch office in spite of my personal visits and telephone calls.A couple of months back I was given to understand that a new service manager had taken over and my problem would be solved.Thereafter in the first week of October 2012 a mechanic had come who examined the machine and confirmed that the machine was faulty and advised that the earlier service done by VGM was not proper.He suggested that either the machine be replaced or parts like carbon, membrane, motor and Outer layer should be replaced which would cost Rs 10000/- besides service charges.I was shell shocked when he also confessed that the KENT RO system was faulty and the only alternative was to go for a new purifier.It appears from his statement that the life of this KENT RO is only 1 year.At this juncture please note that the date of installation was 17/05/2011 and the system was used only for limited purpose and for a short duration only as we were all away at Delhi.I regret at this old age(I am 77 years old) I am made to run between the dealer, service agent and the company.The service agent suggested that I call him if and when I get ready with Rs 10000/- towards the expenses.
I came to realize that the advertisements only take people for a ride and persons like me get carried away by pompous and glorious advertisements when the substance material is pushed back to zero value.I have already spent Rs 5000/- on this issue i.e. Rs 1200/- for service charges besides telephone calls and transportation to your office and dealer.The instrument is kept back in the package ready to be returned.
Concluding I request you that the machine be replaced failing which I will be forced to resort to legal action besides approaching the appropriate consumer forum.I am endorsing a copy of this mail to the media with a request to withdraw the portrayal of your product which is devoid of facts.Please acknowledge taking remedial action immediately.
With warm regards
K Parthasarathy
(Retired Officer Govt.Of India)
I purchased Kent water purifier in December 2011 and at the time of purchase it was informed that the complaints are addressed within 24 hrs. I want to share with the people who might be considering installing Kent water purification system:
1. The service department has informed that 24 hrs means 24 working hours that translates into three working days and there is possibility that the service may not be provided even after three days.
2. The complaint cannot be registered on Sundays and after 5.30PM. This company does not appear to consider water an essential item, otherwise no company can ever consider putting in place such a unacceptable and consumer distrssing policy in place.
3. The service area managers also do not appear to have any concern for consumer complaints at least this is completely true for Dwarka area in Delhi. Mr Bhardwaj responsible for providing service in the Dwarka area which has hard water and some RO system is necessity for the residents is casusal to the extent that he doesn't bother to pick up phone even. Even for AMC, they show a lot of hesitation. My wife has been trying for the last threedays but no body from the company bothered to report though a commitment was made by Mr Bhardwaj to send the boy on 13th December itself.
My only suggestion, you must satisfy regarding service commitment before buying any water purification system because it's very difficult to survive without water even for a day and if the policy of the company is three working days and at that when the company does not have any policy to attend to urgent situations.
RK Mahajan
Dr RML Hospital
Delhi
[protected]
1. The service department has informed that 24 hrs means 24 working hours that translates into three working days and there is possibility that the service may not be provided even after three days.
2. The complaint cannot be registered on Sundays and after 5.30PM. This company does not appear to consider water an essential item, otherwise no company can ever consider putting in place such a unacceptable and consumer distrssing policy in place.
3. The service area managers also do not appear to have any concern for consumer complaints at least this is completely true for Dwarka area in Delhi. Mr Bhardwaj responsible for providing service in the Dwarka area which has hard water and some RO system is necessity for the residents is casusal to the extent that he doesn't bother to pick up phone even. Even for AMC, they show a lot of hesitation. My wife has been trying for the last threedays but no body from the company bothered to report though a commitment was made by Mr Bhardwaj to send the boy on 13th December itself.
My only suggestion, you must satisfy regarding service commitment before buying any water purification system because it's very difficult to survive without water even for a day and if the policy of the company is three working days and at that when the company does not have any policy to attend to urgent situations.
RK Mahajan
Dr RML Hospital
Delhi
[protected]
I am also a user of kent ro in mumbai since 2005 earlier i was using kent grand recently i have bought kent supreme for my new apartment over these years i hardly faced any issue with my product.though there are cheaper products available in the market but i guess when it comes to health money does not matter the spare parts are bit expensive but reliable at least you are sure you are getting good quality of drinking water
My product details
Sr No - KR[protected]
I bought it in June, suddenly it stopped working so I called customer service on 19th November and the first technician visited 21st and no help, second came on 23rd again no help.A technician with no knowledge at all. I called up customer service again on 24th and spoke to the floor Manager Mr Pathak and who assured me within 24hrs the problem will be fixed but no help even after 24 working hours. Again today on 26th I called up the customer service, same robotic response but no help. I AM FRUSTES TO THE CORE. One of the worst post sales service. My number is [protected].
Faulty products, pathetic service, no one to hear your request. Feeling looted by Kent.
Sr No - KR[protected]
I bought it in June, suddenly it stopped working so I called customer service on 19th November and the first technician visited 21st and no help, second came on 23rd again no help.A technician with no knowledge at all. I called up customer service again on 24th and spoke to the floor Manager Mr Pathak and who assured me within 24hrs the problem will be fixed but no help even after 24 working hours. Again today on 26th I called up the customer service, same robotic response but no help. I AM FRUSTES TO THE CORE. One of the worst post sales service. My number is [protected].
Faulty products, pathetic service, no one to hear your request. Feeling looted by Kent.
Dear CC TEAM,
I had bought Water Mini Softener which was installed 4 days back on 5th March vide serial no.KS[protected], Invoice no.571-2546.
Mohan Coop Estate Sr.Branch Manager Mr.SH Jafri visited a day before and He was been told the condition of water in Our area and upon checking technicalities He assured about quality and product installation.Next day when Another Gentleman came, I was still unsure.Jafri called Me again and told not to worrry.In fact first day sone of His apparatus instrument wasnt working too.
Now since yesterday within 3 days, When I called up customer care One Guy came and told that We have been wrongly sold because this softener wont work with such water TDH.We are in a total fix and its a breach of Trust.I too work in service Industry and know how serious and grave My concern is.We know Our rights as an aware Citizen and My Husband us a RTI Activist too.We guide the Citizebs and Netizens over important social issues which Our Country is passing through and We dont say anything without a reason and dont complain unneccessarily.
I now humbly request to refund My entire amount by Tuesday else I'd be forced to approach the Consumer Court and take this as a breach of Consumer right.
Anticipating Your +ve response ASAP.
Thanking You, I remain
V.Sincerely
Naghma Kamran Khan
[protected]
I had bought Water Mini Softener which was installed 4 days back on 5th March vide serial no.KS[protected], Invoice no.571-2546.
Mohan Coop Estate Sr.Branch Manager Mr.SH Jafri visited a day before and He was been told the condition of water in Our area and upon checking technicalities He assured about quality and product installation.Next day when Another Gentleman came, I was still unsure.Jafri called Me again and told not to worrry.In fact first day sone of His apparatus instrument wasnt working too.
Now since yesterday within 3 days, When I called up customer care One Guy came and told that We have been wrongly sold because this softener wont work with such water TDH.We are in a total fix and its a breach of Trust.I too work in service Industry and know how serious and grave My concern is.We know Our rights as an aware Citizen and My Husband us a RTI Activist too.We guide the Citizebs and Netizens over important social issues which Our Country is passing through and We dont say anything without a reason and dont complain unneccessarily.
I now humbly request to refund My entire amount by Tuesday else I'd be forced to approach the Consumer Court and take this as a breach of Consumer right.
Anticipating Your +ve response ASAP.
Thanking You, I remain
V.Sincerely
Naghma Kamran Khan
[protected]
Go to go consumer court and take serious action regarding company
I am agree with sumit and if no response is found within a short time ( counting hours not day) I am going to take assistance of our legal procedure.
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