Hi,
Our mattress is one of bad quality. The entire left side of the mattress has come apart and we are well within the guarantee period of one year.
One month back, we already raised a complaint with your Kurl-on business Officer, V.S.Daniel from Nampally, Hyderabad. He came and checked the status of the mattress at our home in Madhapur and admitted that the quality of the mattress was bad. He admitted that it happens in a rare case that a mattress with bad quality is delivered to the customer by mistake.
It is sad to note that Mr.V.S.Daniel took three weeks to work on this matter and reach a conclusion. He promised us that he has taken this case up with the Bangalore office and that we would get a replacement. However, at the end of three weeks, he today, 11.11.08 sent us a letter signed by himself stating that the mattress has only "LOOSE STITCHES" and he would do alteration for this. We are not interested in an alteration when the company is at fault for providing an inferior quality mattress. Though we agree that mistakes do happen, what is the use of your so called guarantee period of one year? And what does Mr.Daniel know of customer service when he asks us not to keep calling him on his mobile and keep switching it off? Please train him to gain and not lose existing customers and how to behave with irritated and wronged customers.
I have repeatedly asked Mr.Daniel to give me his manager's number but he has refused to give it to us asking us instead to contact our dealer. We will take this up with the Nampally office and if needed with the Bangalore office. It is extremely sad that your business officer knows nothing of business and retaining it.
If our replacement is not done on time, we would take up stringent action which would include publishing this entire episode in public newspapers, internet and we would take up a consumer court ligitation case if you do not replace this mattress.
Please take action now and save yourself of future embarassment. Was this information helpful? | 
R.K.COMBINE
Engineering Services & Associates
Tuesday, July 21, 2009
To,
Kurlon Goldline
Gujrat
Kind Atten. : Customer Service.
Subject : Manufacturing Defect in Product .
Respected Sir/Madam,
With due reference to purchased Kurlons Goldline mattress with bill No. 70/09 on dated 15/05/2009 from Shabba Enterprises, Indore (M.P.).
We have fitted that at 75% & some resion wise the fitting have not completed. After 1-1.30 month when we start to fit, we have saw when we press gently material of it is coming out.
About that we have said to the seller they have not give us response.
Then we have take follow up to the company, your representative Mr. Chaitanya Joshi have come & took the inspection & he said that the problem in manufacturing, the lot is hard.
And the matter we explained to dealer Shabba Enterprises have taken regular follow up about this but they have not given us response.
Now the very much time passes we have been waiting for the response. We have intimated by daily communication, by personal present & also by letters & Mail.
Now we are very much exhausted & the expenditure we have expended coast for like fitting, addasive & also labour charges etc we want to our complete reimbursement with of all.
We have again communicate to Mr. Chaitanya Joshi Sb. For above matter but we have not get solution yet.
So, need early solution for that.
Thanking you,
For R. K. COMBINE
Reena Sahu
[protected]
[protected]
fax No :[protected]