LPG Of Indian Oil Company (Indanegas) — Misbehaviour and harassment made by the Owner of the Jiban Jyoti LPG distributor of Indian Oil Co. Ltd.

To
The Sales Officer,
Customer Care Sale (LPG),
2, Gariahat Road (South),
Indian Oil Bhavan,
Kolkata-700029.

Kind Attention : Mr.Bera/Sales Officer/South Kolkata
Sub : Misbehaviour and harassment made by the Owner of the Jiban Jyoti LPG distributor of Indian Oil Co. Ltd.

Ref : Page-8 dt. 3/12/2007.

I received an improper stamped letter from Jiban Jyoti LPG distributor in Daksinapan building dt. 03/12/2007 where I was directed to attend the showroom within 7 days from the date of the receipt of this letter within 10AM to 5PM for termination of my connection and refund of security deposit.

Sir, I was puzzled after going through the letter and could not understand from where the concerned dealer came to know that I have double connection LPG GAS . Whatever may be I went to the said LPG distributor office to settle the matter. After meeting the distributor of the said LPG SHOP I was more puzzled to know that my gas connection is likely to be withdrawn due to another LPG connection in favour of my 70 years old widow Mother-in-law in the same house .

I told her it is true that she has a connection but she is not staying with us. Other than matrimonial relation we have no interaction with each other. It is true she is staying in the same postal address because neither I nor my husband can not say to leave the house. But we have separate sets of kitchen, She stays in the ground floor in 1/6, Naskarpara lane, Kolkata-31 and I stay in the 1st floor along with my husband and one child.
Hearing my arguments that ruffian lady owner of the said LPG Shop told me “ truthness of version should be examined by an inspector who may go to your house for examination”. I was glad to know and I welcomed her decision but further I made a request that please send your inspector specially on Saturday because I am working in a responsible position in the South Eastern Railway under Ministry Of Railways. As a proof I showed my identity card also.

Hearing my request that ruffian lady suddenly became very much angry and what she told me is given hereunder:
“ Why I will listen to your request ? You have no fairness. I will send the inspector at any time any moment just to see your factual position. You are a stupid lady can not adjust with your mother-in–law. You have no ability to work in Government sector etc.”
Sir, being a consumer of LPG gas Indane I am asking you the following questions :
1. Do you think the behaviour of the owner of Jibon Jyoti LPG distributor is under section 3 of Liquefied Petroleum Gas Act ?
2. We are getting gas in lieu of money then why customer have to face the red eyes of the distributor.
3. According to her shall I drive out our elders from their house.
4. According to her, Senior citizens have no right to get essential commodities just to pass peacefully their last life.
5. Under section 3 of Liquefied Petroleum Gas Act is applicable inspite of having separate kitchen facilities and my widow Mother_in-law is staying separately

I tried my level best to narrate my grievances and pain to your lotus like feet and praying to you to get justice. Please make arrangement to sned your Inspector either on Saturday or giving prior intimation to me so that I can make myself available when the Inspector visits my kitchen. Kitchen of my mother-in-law is in the Ground Floor as well as her bedroom is in Ground Floor and the Inspector may visit my mother-in-law at any convenient time.

Thanking you,

Yours faithfully

Dated:15.12.2007 [MEENAKSHI SUBRAMANIUM] 1/6 Naskar Para Lane, Kol-31 Mob No.[protected]
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116 Comments

Comments

Indian Oil Corporation (Indane Gas) — non receipt of Second cylinder applied on 03.09.2008

Ref: Consumer no - BS-23029 in the Name of Kundan Mall sethia
Sub: Non Receipt of Second cylinder applid on applied no - w/l no - [protected] dtd 03.09.2008 of our Gas Dealer - Blue Star 43, G.T.Road, Shibtala, Hooghly.

i have visited several time our dealers office, he always saying that after receive the letter from us you will get the second cylinder but can not comment anthing, when i ask them in how many days i received the letter from you, all the time they saying that you received the letter in 15 days.

i am suffering from last 6 months

please look into the matter and
I have complaint of M/S Capital Gas Co Chandigarh of not attending complaint of gas leakage after requests them two times. Can Indian oil punish them for the same as I am a senior citizen and above gas co have asked me to do what ever I want.My consumer No is 3950.and Cell No is [protected]
I am a senior citizen residing in 1189 Sec 8 c Chandigarh, to day i have lodged a comp of gas leakage with Capital Gas Co at about 11 A M but I am sorry to inform you that the same was not attended after repeated requests in the evening also dt1/09/2010.
If any thing wrong happens who will be responsible for the same.
I request Indian Oil Co to punish suitably for the same.

Indian oil corporation — Failure to discipline the gas agency

I am an Indane Consumer attached to the distributor M/s Anand Gas Agencies, South Janatha Road, Palarivattom, Kochi-25 .
It had been pretty impossible to order a refill with this distributor because no body attends to the telephone calls. A few months back IOC changed the booking system and we were given a new number D0105569 for booking through cell-phone and computer. It was OK and working for a few months without complaints and the quality of delivery had improved.
We booked for a refill on[protected] and should have got the refill within two or three days. But it never came and it took more than seven days of continuous effort to get a response to the tele-call. my call, Yesterday I got the phone through and was informed that IOC had changed the numbering scheme and now our number is 36234 and we were supposed to re-book.
We re now promised gas within a couple of days.
It was the failure of IOC to inform us or failure of Anand we do not know. Anyway the erring distributor continue with his pooer service,
K Vijayachandran

LPG Cylinder — Harassment by LPG Distributor

Customer Care,
M/s. Bharat Gas
NEW DELHI

Ref..: Connection No. AA32273 with Ms. Anand Gas Service, Badarpur, New Delhi

Sub.: Non-delivery of Cylinder

Dear Sir/Madam,

This is to inform you that my distributor M/s. Anand Gas Service Badarpur, New Delhi is harassing me a lot while booking & delivery of the cylinder.

Since last 2 months, I visited number of times to distributor’s office and submitted all the proof and documents required by them from time to time.

However, they keep asking me for the documents again & again whenever
I place order for refilling of cylinder.

Please look into the matter and do the needful on urgent basis since the distributor is not listening to me.

Thanking you,

Yours faithfully,

Irshad Ahmad

Connection No.: AA32273

Agency: Ms. Anand Gas Service,
Badarpur, New Delhi

Indian Oil Co / Indane LPG Gas — Telephonic Booking

Sir,
I have a LPG connection (AG26060) from M/S Agniraj, Buddhadeb Bose Road Ashrampara Siliguri. On 11th September I had booked for refill via telephone through the company's centralised booking at Kolkata. After 1 month when I inquired about the status M/S Agniraj informed that the telephonic booking is defunct, whereas consumers of other agencies in the same city are getting to use the same facility. Kindly look into the matter and redress.

Thanking you

Debabroto Raha

Indane Oil Corporation — Harrassment

Dear Sir,

I have registered online complaint form, but no action is taken till now.

Kindly take some action regarding my complaint



With Regards
Raj Kumar
[protected]

Indian Oil Corp/ LPG — LPG Booking problem

Dear Sir,
I am consumer of Indane Gas my distributors Name " Tapeshwari Gas Agencies, Near- Kherepati Mandir, The Mall, Kanpur" and my consumer No. 16216. I try more time for booking of Cylender on their Phone No. [protected], but I regrate to inform you there is no answer . Every time phone are on hold. I am working in out of city so I can not reach personaly. so you are requested Kindly suggest me how can i book my cylender.
with regard
SAtish Kumar
C/O- Sri B.P. singh
25/56, Pheel Khana, Kanpur
Mob.[protected]
email.: [protected]@gmail.com
My consumer no is 20204 with your Dum Dum Gas Supply Agency . Thier service with customer belonging to this area is really alarming .The Agency gives contact No for Gas booking but whenever you callon them then it will rang but none is bothered to attend it and if you are lucky they might response after you have spend lot of time to catch them. The main points that arise then are (1) you cant book now because you last booking does not cover 15 days, and if that days are over then they are pleased to accept yiur request.(2) a few days after your booking while enquiry about non receipt of cylinder they replied there is inadequate supply of cylinder, and so on.If I start writing against them it will linger a lot.But the other alarmiming point that raise very recently is that the delivery man is asking money for supply of cylinder beyond their printed price and is dare not to threatened my wife using the words that you are not paying so you have to suffer.Many more can be quoted but at this juncture I think it is sufficient at this moment and hopefully awaiting your early response into the matter.my phone no [protected] and E mail address [protected]@ymail.com
I am samuel Das and a frustrated consumer of Indian Oil LPG, my Consumer No. is 1x116806, SV No. 246403, Issue date: 31.10.2005 my residence is at Netaji Lane, National Highway (Chitta Ranjan Avenue), Silchar-788 012, District Cachar, Assam, my contact No. [protected],[protected]. The gas agent M/s Roshni Gas Service, Bilpar Road, Silchar owned by Mr. Sibaji Roy does not supply gas even more than 01(one) month after the date of booking for a refiller cylinder and even at times even more than 03 (three) months and that too after several enquiries, requests etc. Each month we have to go around around requesting our relatives to help us with an extra cylinder. My mother-in-law has been lending us one for the last 02(two) years. It's getting on our nerves now. Please help us if possible. Numerous complaints have been lodged by aggrieved consumers against this particular agent, but the IOCL, LPG Area Office at Silchar is yet to take any action aagaints this agent so far.
Indane Gas Consumer No: 4237 named Anwar Hussain
E-127, Mansa Ram Park, Uttam Nagar New Delhi- 110059.

Dear Sir/Madam,

This Complaint is in reagrds with the delaying of delivering of refil cylinder regularly and non responding of the counter staff in M/s Gemani Gas Agencies.Najafgarh New Delhi.
I have booked refill of my cylinder on 19.01.2011.Till yet nobody has delivered the cyclinder. In case of calling the Agency on telephone there is no responce ; either phone is busy or no responding.This status is regularly happening with me.I am unable to know what to do with this.It smells of bed intention of the staff.

These are the things happening in this distributors Office they really know that they are dominent in this area the people will keep mum so that they can do whatever they want.


Hoping for a favourable reply towards this matter from the concerrned department of Indane Gas.


Yours in Good faith

with Regards,

Anwar Hussain

E-127, MansaRam Park Uttamnagar
New Delhi- 110059

+91 [protected]

Kitchen GAS Cylinder — Delivery after 1 month after request date & 20 days after receipt date

Hello,
We are really fed up of AVERY GAS SERVICE delivery.
First of all, they never pick the phone.
Second, when you go and book the refill cylinder. Delivery is coming even after a month or more after booking & even 20 days after receipt delivery.
Whenever I in my locality and search for tempo carrying lots of cylinders, i almost found them stealing the gas and filling water in place of gas in cylinder to maintain the weight of cylinder.
Please help in delivering the gas cylinder on time with appropriate weight.
Thanks,
Regards,
Amit Chadha
mobile no: [protected]

CUSTOMER NO: 1361
NAME: BAL KISHAN CHADHA
ADDRESS: 1/9409,STREET-1, MOHAN PARK, NAVEEN SHAHDARA, DELHI-110032.
ORDER NO: 11905

LPG Gas — Illegal Harrashment

My lpg connection with Sonarpur gas service (code[protected] with customer no-26175.Earlier i shifted my connection from saheeb disteributer (customer no-55850) from behala to Sonarpur gas service on last october after submitting all requisite documents to Sonarpur gas service .

After shifted at Sonarpur ,i had make booking for cylinder two times & also received delivery against first booking, where as not received against last booking was made on 27/01/2011 (booking no-11514). After several followup at gas office they are now telling that my connection looked by them but not telling any reason or any solution.

I dont know why this type of behaviour they are doing with me, my question is that if there was any problem then how they accept my transfer from behala to sonarpur & moreover how they delivered cylinder against my booking first time.

Pls. look up my issue, I hv very much trust in your concern.
Hope for positive reply else i will keepup the matter with appropriate authority.

My contact no-[protected]
TO
indane gas service
shree darshan gas service
18, pallav tower, pallpuram
meerut

sub: misbehiviour of gas service provider with black markiting of cylinder,
respected sir,
Most humbly and respectfully, I, surender saini S/O shree krishnapal saini want to make your kind attention that in our town Janta colony, The gas provider service man is been duly found black marketing the gas and seriously missbehiving with cities.
hence the civiliens living in the town are strictly tempered with the fellow and request to check the problem and solve it as soon as possible for the welfare of the township my connection no is sd-21318 and my address is 141 janta colony hoping for faveroble and sympathis considration.
Thanking you
your sincierly
SURENDRA
Dear Sir,
I have an LPG gas connection and my consumer no.is SHT 17023 which is issued by SHUBHI GAS AGENCY, Pritam Nagar, Allahabad on behalf M/s Indian Oil Corporation Limited, Allahabad.

I have received the refiled gas cylinder on 19.06.2011 my booking was made on 15.06.2011.After all I want to book for refilling the gas cylinder on 05.07.2011 but the concerned person Mr.Abhisek who is the representative of SHUBHI GAS AGENCY said that your booking of refilled cylinder will booked only after 21 days of your receiving the last refilled gas cylinder.

I said please give the order which the Indian Oil Corporation Limited has given you for the booking of 21 days time as per law of RIGTH TO INFORMATION.He said I don't know what are you saying.

Please give us information as per law of RIGTH TO INFORMATIO.Niether I will move my application to consumer court of Allahabad.

Thanking You,

With Regards,
ANIL GUPTA
[protected]
381 SULEM SARAI,
ALLAHABAD
(UTTAR PRADESH)
Dear Sir,

My father is having the Gas connection with ROSE GAS AGENCY, and our Consumer No. is JE 34214. I have registered the above Gas on 20.6.11 thorugh my Mobile and they have replied with Booking Reference No. is 234260. The next day itself (i.e., 21.6.11, I have received the SMS regarding the refill booking 234260, Cash Memo 12092 generated. But, so far, they have not supplied the Cylinder. Last week, I also directly visited to the above gas agencies and they said, we have lost the original bill, that's why we are not in a position to supply the gas. I also agreed without bill, please deliver the gas without fail. So, far they have not delivered the Cylinder. Therefore, I request you to take proper attention for the above and instruct them to supply at the earliest. I hope that I will get the Cylinder in a day or two.

Thanking you,

A.Ranganathan
Dear Sir,

My name is Jai Prakash Gupta, I am using Indane Gas vide Consumer No.3303 at Indane Gas Agency, Robertsganj, Sonebhadra, U.P. Last one and a half year we are (I and surrounding Gas consumers) facing tremendous problem as per the new policy started by IOC. Following are the problems we are facing:
01. Cylender booking is only allowed after 21 days from the date of receipt of Gas Cylender . Last several months, we are getting Cooking Gas Cylender after 32-35 days from the date of booking. It means almost 32-35days we have to wait to get Cylender. I came to know from the reliable sources that they are misrouting cylenders to some other customers who is approaching with Empty Cylenders. In that case what is the sense of booking and wait for 10 to15 days. In this agency every day there is a hue and cry for getting cylenders. and now i want to told you more about gas booking i received my cylender at 26/07/2011 in manualy on my customer card. but at gas agency office he is feed on computer 04/08/2011.. so plz told me what is this ... and plz do some enquiry about this ...

Thanks
Sachin Kumar Gupta
[protected]
Robertsganj Sonebhadra
U.P.

indian oil ltd — unauthorised lpg booking

This is to inform you that my lpg distributor vidya sagar agency is booking the cylinder on its own after the lapse of minimum period ( might be of others also) for the last five months.
Whenever i book the cylinder via computer , i have been told that it has been already booked and i have to wait for another 18 days .
Thereafter i have to contact the agency and delivery boy to get the filled cylinder.
despite there so many assurances nothing has been done.
You are requested to kindly check this malpractice at your earliest.
Thanks

INDIAN OIL/INDANE COOKING GAS — EMPTY BUT SEALED CYLINDER DELIVERED

MY NAME IS SANTANU PARIAL . I HAVE BOOKED A COOKING LPG GAS CYLINDER ON 16.08.2011 IN INDANE AT M/S DUTTA AND ROY DISTRIBUTORS, INDRALOKE, SODEPUR, KOLKATA 700110. MY COSUMER NO. IS 25943 AND THE SAME HAD BEEN DELIVERED ON 26.08.2011 ON MY HOME TOTALLY SEALED. BUT AFTER A MONTH WHEN I HAVE OPENED THE SEAL TO USE IT I HAVE FOUND NO GAS IN THE CYLINDER.
WHEN I HAVE INFORMED THE SAME TO M/S DUTTA AND ROY DISTRIBUTORS THEY HAVE DENIED TO ATTEND IT AND REFUSED TO ENTERTAIN.
I NEED NECCESSARY ACTION TO BE TAKEN FROM YOUR END. MY CONTACT NO. IS [protected] AND[protected]. .

INDANE- INDIAN OIL CORPN — NON RECEIPT OF LPG CYLINDER

NON RECEIPT OF LPG GAS

I HAVE A LPG CONNECTION -INDANE- WITH M/S VICKY AGENCIES, TAGORE GARDEN NEW DELHI-110 027
AND THE NO. IS. V4401-. IN THE NAME OF JOSEMON P.S. D-345, TAGORE GARDEN EXNT. NEW DELHI-27. THE AGENCY NEVER DELIVERS ME CYLINDERS AS NOW ALL ARE ON LINE BOOKING ANDY THEY SIMPLY ACCEPT BOOKING ONLINE AND AFTER SOME TIME SHOWS AS DELIVERED. I TRIED THE AGENCY'S NO. MANY TIMES BUT NOT ABLE TO CONTACT. RECENTLY BOOKED ON CYLIND. AND IN THEIR SITE SHOWS AS DELIVERED.ON 06.02.2012 ACTUALLY THE SAME IS NOT DELIVERING TO ME AND THE SAME HAPPENS ON ALL OCCASSION.

PL DO THE NEEDFUL

THANKING YOU

JOSEMON
D-345, TAGORE GARDEN EXTN
NEW DELHI- 110027
[protected]

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