[Resolved] Maruti Suzuki — dealer is not delivering even after completing the waiting period

jashan870

from Panipat, Haryana

May 3, 2011

Address: Panchkula, Haryana

i had booked a maruti swift vdi white on 19th jan,2011 with Rs 5000 booking amount at Berkeley Automobiles Ltd. Plot no.87,industrial area Phase 1, PANCHKULA by the name o[censored]DO-20226 HARMINDER KAUR with the Cash Reciept no. C-23185. At the time of booking,i was told that the vehicle will be deliever in about 3 months i.e near about 19th april 2011.I called the dealer and some lady on the call answered me that vehicle is going to deliever in june 2011.I told her that they said they will deliever the car in 3 months and she started making excuses that due to the demand, the car is not available.Then i visited the dealer and talked to their employee Mr. Mohit Kumar and he told me that vehicle is not available at the time due to shortage of the white color in the production and he offered me silver color if i pay with in 2 days or white color will be deliever in the first week of may 2011 for sure. As i dont want that color,so i skipped for silver and started waiting for my white.Now its 3rd May 2011, I called Mr.Mohit Kumar again and he told me that white color is not being available till end of the May 2011 and again offered me silver if i take the deliver next day.And again he called me later that they cant deliever silver also because the customer who booked that silver car are here to take the delivery.

As one of my friend booked the same car at Modern Automobiles,Chandigarh abt 2 weeks before me and he got his delievery a week before holi. I asked Mr. Mohit Kumar that how can he gets his car delievery so quick and he replies that this depands on maruti that how they deal their dealers....Now that makes no sense!!

If i would be known that this can take such a long time and harrasments too,I would never be going to book this car.i would prefer other cars in the market.Now i am stuck in between, dont know what to do!!

Thanking you

Manpreet Singh
so HARMINDER KAUR
mobile: [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Maruti Suzuki India Customer Care

from Delhi, Delhi

May 11, 2011

Verified Support

Dear Sir,

We regret the inconvenience caused to you. There is a waiting on the product Swift due to higher demand and lesser production capacity. Our customer care executives will go through the details of your case and revert to you soon.

Regards,
Maruti Customer Service Team

jashan870

from Panipat, Haryana

May 11, 2011

thanx for answering my query but i went to my dealer again on 3rd may and i met Mr. Jitendra over there while the person who was dealing me before was not available at that time.He told me that the car will deliver after 15th may 2011 and my vehicle is on 3-4th no. for sure in the queue.Then i called him today so he suggested me to talk to Mr. Mohit again and Mohit says that car will deliver in end of june. And I called back Mr. Jitendra and he said that the vehicle has to be surely deliver by 15th may as he checked his our entry in his system.
I dont know whats going on there but seriously Berkley is not dealing well to their customers.At the time of booking, they told me there is 3-4months to deliver for sure and now they are extending it to june end.They are seriously pissing others.

swangchan

from Mumbai, Maharashtra

Oct 16, 2011

suzuki company is best company in the world. maruti is on of the fraud company inthe world. maruti suzuki swift is a good car.but maruti swift is a local car maruti suzuki swift has suzuki engine. maruti swift has local engine. there are two types of swift car. first is maruti suzuki swift that is original car . this swift car has suzukiengine. there is inprint suzuki name on the engine. buy second is maruti swift, that is local car. this car has no suzuki engine. that is local or fake engine.there is no inprint suzuki name on the engine. if you have any dought please check your car engine.if your car engine suzuki, that is original. you ask your dealer they also tell above said. maruti suzuki swift engine is import from japan. maruti swift engine is make from scrap material. maruti collect the scrap material from other car company like tata, fiat and they are making local engine. so dear friends don, t buy maruti swift. please buy maruti suzuki swift. please chech car engine is it suzuki engine or local or fake engine.

swangchan

from Mumbai, Maharashtra

Nov 16, 2011

hello sir'' maruti swift zxi is very bad car in india.because this car has local engine.it has many problem.there is no inprint engine name.some swift car has suzuki engine. some of the cars local engine.why this differ.car body s are same, but engine is differ.do you know the answer? please tell me sir. because i have swift zxi 2011 model car. i asked my dealer about my dought, they can''t tell answer.i wrote a letter to maruti company 20 times but there is no reply from maruti company.i think maruti is a fraud company in the world.do you know maruti company is original or local company? swift car is local or original? swift car engine original or fake? swift engine has inprint suzuki name or not? dear friends tell me answer please!