[Resolved]  Maruti Suzuki Swift Dzire — MANUFACTURING DEFECT CHEAP QUALITY SPARES

Dated: 14.07.2009
To,
Mr. Shinzo Nakanishi, Managing Director & CEO
Maruti Suzuki India Ltd
Plot No. 1, Nelson Mandela Road, Vasant Kunj
New Delhi – 110070,Tel: [protected]
Fax:[protected] – 46150276

Sub: Request for replacement of defective vehicle

Dear Sir,

This is to bring to your notice that I had purchased a Swift Dzire Lxi, (Chassis number MA3EKE42S00150852, Engine number G13BBN-475309, reg. number WB777570) on 05.03.2009 from Beekay Auto Pvt. Ltd. Siliguri, West Bengal. A rattling sound was detected in the steering of the vehicle on the second day itself. Sir, I live in Darjeeling which is about 80 kilometers from Siliguri. Therefore, it was not a possibility for me to take the vehicle to the dealer immediately. So, I verbally informed the dealer regarding the problem who looked into the matter when I took the car after a couple of days. But the problem was not resolved (The vehicle had done 400kms only). Thereafter, I took the vehicle for the 1st free service and told the dealer about the problem again. The mechanics tightened some nuts and bolts but the rattling was not resolved (The vehicle had done 1141kms). Lastly I took the vehicle for the 2nd free service and again told them that my problem was not resolved. This time they checked it thoroughly and reported to me that some parts in the steering has to be changed.
Sir, my question to you is “why should I repair my brand new vehicle if I knew that the vehicle would start giving trouble from the second day itself? If I have to repair the car immediately upon purchase, then I would have never bought a new car and made do with a second-hand one. This car had a manufacturing defect so I don’t blame the dealer. I owned a Maruti Suzuki WagonR before I bought this vehicle and it gave me very good service for five years.

Sir, I am a businessman, and have to do a lot of commuting and therefore, it is a very great inconvenience to me. I would kindly request you to replace my vehicle with a new non defective vehicle as early as possible so that I can be at ease.


Thanking you,

Yours faithfully



Siddharth Gupta
Prop. Softec Computers