[Resolved] Maruti Suzuki Swift VXi — Serious Problem in Engine

Monish Kumar

from Mumbai, Maharashtra

Nov 9, 2010

Address: Gurgaon, Haryana

Dear Sir,
This is to bring to your urgent notice that I am experiencing serious issues with my Maruti Swift Vxi that I purchased on 31st Dec’2008 from Pasco Automobile, Gurgaon with an extended 2 years warranty. Here I am reaching out to you for your immediate attention.

I experienced some sound in the engine on 31st oct’2010 and took it to Maruti service centre at Bulandshahr (Delhi Auto Engineers), it was diagnosed properly and mechanic told me that the tipid is making sound but it will create no problem in driving at all. While driving the very next day, there was a sudden noise from the engine like crackers inside. When I opened the bonnet I couldn’t see anything from top. As there was no Authorized service centre nearby, I further drove the car slowly (@10-15 kmph) to Meerut, straight to a Maruti Service centre (Raj Sneh).

The workshop manager diagnosed the problem and told me that the cylinder groove where the spark plug is fixed was destroyed due to fire and the igniter was completely burnt. They tried to resolve the problem but still there is vibration and sound in the engine. I am not at all satisfied with the services provided. If my car is under warranty, ideally all the failed engine parts should be replaced if not just the head. Moreover, I fail to understand why Raj Sneh service center charged me Rs.5000/- as engine comes under warranty. Request you to adjust this amount also.

In addition to this, while opening the head of engine they removed the front bumper which was in showroom condition but when they fixed the same in the body it was completely in bad shape. I don’t expect such kind of customer service from a reputed company like Maruti.

My car is always been serviced before stipulated time schedule but I don’t understand why has this happened? Herewith, I am attaching my vehicle and its services details. This would give an idea of my discipline towards my car and my belief in Maruti.

To be true, I am very scared driving my car in this condition. This incident has given me enough mental trauma and stress and is also hampering my job which requires city driving.

I would rather urge you to intervene and take necessary action to get this resolved immediately to my satisfaction. If the engine is faulty, request you to replace it or at least all the required parts so that this is resolved once and for all.

Thanking you in anticipation and request you to acknowledge this mail at the earliest.

Regards,
Monish Kumar,
[protected].

Maruti Swift Vxi (Petrol) HR 26 AV 2358
Dealer name: PASCO AUTOMOBILES, Gurgaon
Chassis no: MA3EKE41S00388687 M. & Y. of Manufacturing: 12/2008
Engine No: G13BBN468101

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ritesh jaiswal

from Jangaon, Telangana

Apr 26, 2010

Maruti Suzuki / Maruti Swift — necessary replacement of parts

I bought a swift on 17 jan 2008 from T.S motors shahnazaf road lucknow. I was regularly sending my car for service to M.V.V motors . My car travelled 80000kms and i gave it for servicing on 25 april 2010. I was in hurry i sgned on a blank job card. dey called me in evening nd said dat parts rs 20000 has already been fixed on ur car and another 17000rs parts will be fixed. Dey changed my shockers without informing me nd said dat it its not repairable but wen i inquired outside i came to know dat it was repairable sum parts of suspension was allright but they changed it for no reason. i even said to dem to fix my cars older parts but dey did not so I left my car dere only. Pls pay sum attention on dis as i am expecting sum strict actions. And inform me as soon as possible . MY car number is UP 41 J 6112.

vkaramsi

from Mumbai, Maharashtra

Mar 29, 2011

Maruti Suzuki Swift Vxi — Vehicle Servicing done in an unprofessional way

Hi,

This is regarding the service availed at Bimal Auto agency Whitefield Road. I had my Maruti Suzuki Swift Car's rear windsheild broken. Hence decided to get a new one fixed at Bimal as it is near my house. While I discussed the cost and approved for fixing the glass, I had requested the service advisor to take care of the vehical while he starts the work. They fixed the glass and told me take the delivery next day for them to clean the vehical and hand over. But while taking the delivery I saw many small scratches on the below new glass that was fixed till the rear bumper. Out of them some where deep scratches. When I enquired about it, they said that would have happened while the glass pieces were removed. I took the delivery with lot of dissatisfaction as they had cleaned the car very unprofessionally.

The customer care executive called me for feedback and I told them that it was very very pathetic experience and I was not at all satisfied.

Maruti Suzuki India Customer Care

from Delhi, Delhi

Apr 8, 2011

Verified Support

Dear Sir,

We apologise for the inconvenience caused. Please write in to [protected]@maruti.co.in with your contact details & we will get in touch with you. Remember to quote your ID 834051 in the subject line, to help us track your issue easily.

Regards,
Maruti Customer Service Team