[Resolved]  Maruti Swift Dzire VDI — Functioning Problem

Address: Gautam Buddha Nagar, Uttar Pradesh

Dear Sir,



Thank you for visiting our website



We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.



We are immediately forwarding your issue (Case Number: [protected]) to the concerned department. You will hear from us soon.



Please feel free to revert in case of any query or clarification.



Regards,

ANY TIME MARUTI

(Call- [protected] or Toll Free[protected]

International Toll Free Numbers:

[protected]From USA and Canada)

[protected]From UK)

Please visit us at http://www.marutisuzuki.com



SE-N1U

003

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From: C Verma
Received: 10/19/2010 8:56 PM
To: ATM Queue
Cc: Gagan.[protected]@maruti.co.in; [protected]@vsnl.net; ROHAN MOTORS LIMITED
Subject: FUNCTIONING PROBLEM IN SWIFT DZIRE–VDI, REGISTRATION NO. UP 16 Z 8570, CHASSIS NO.

To, Dated. 18/10/2010

[protected]@maruti.co.in

For Kind Attn: The Managing Director For his intervention in the matter to save a 79 year old senior citizen from further harassment.

Maruti Suzuki India Ltd.

Gurgaon (Haryana)- India



SUB: FUNCTIONING PROBLEM IN SWIFT DZIRE–VDI, REGISTRATION NO. UP 16 Z 8570, CHASSIS NO.

250047, ENGINE NO. 1384002.

REF : MY LETTER DTD 10/07/2010 and 19/08/2010 ADDRESSED TO MR. PANKAJ NARULA, EXECUTIVE

OFFICER (SERVICE). (COPIES ENCLOSED FOR READY REFERENCE) AND EMAIL COMMUNICATION TO [protected]@maruti.co.in DATED 03/09/2010 AND SUBSIQUENT REMINDERS AND EMAIL 30/09/2010.



In continuation of my letters under reference, the vehicle handed over to Rohan Motors, Noida on 03/09/2010 was given back to me on 07/10/2010, after a period of 34 days.



This time the repair work was done under the guidance and instructions of Gagan Eash, Senior Service Engineer of Maruti Suzuki Ltd. But the 34 days repair work by senior service engineer proved futile. The Vehicle stopped again three times while going to office on 12/10/2010. The vehicle again was sent to Rohan Motors, Noida 10th time the same day. The vehicle also stopped in the trial runs by the service engineers.



When during the period of 34 days the fault of the vehicle could not be rectified by a senior service engineer of the company’ the fault is intricate and irreparable. Hence the vehicle should be replaced immediately. The needful should be done at the earliest otherwise I am left with no option other than to take the issue to a consumer court.



Hope the needful will be done at the earliest.



Thanking you.

Yours Sincerely



C. S. Varma

D-121, Sector-26, Noida –201301

Mob. [protected]



Copy to.

1. Gagan.[protected]@maruti.co.in - for information and necessary action.

2. [protected]@rohanmotors.co.in

3. [protected]@vsnl.net
=========================================

Dear Mr. Varma,



Thank you for your email.



We regret the inconvenience caused to you and are immediately forwarding your issue (Case Number: [protected]) to the concerned department. You will hear from us soon.



Please feel free to revert in case of any query or clarification.



Regards,

ANY TIME MARUTI

(Call- [protected] or Toll Free[protected]

International Toll Free Numbers:

[protected]From USA and Canada)

[protected]From UK)

Please Visit us at <http://www.marutisuzuki.com>

009

SE-N1U

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From: C Verma

Received: 9/30/2010 5:20 PM

To: ATM Queue

Cc: Gagan.[protected]@maruti.co.in; [protected]@vsnl.net; ROHAN MOTORS LIMITED

Subject: FUNCTIONING PROBLEM IN SWIFT DZIRE–VDI, REGISTRATION NO. UP 16 Z 8570, CHASSIS NO. 250047, ENGINE NO. 1384002.







To, Dated. 30/09/2010

[protected]@maruti.co.in

For Kind Attn: The Managing Director

Maruti Suzuki India Ltd.

Gurgaon (Haryana)- India



SUB: FUNCTIONING PROBLEM IN SWIFT DZIRE–VDI, REGISTRATION NO. UP 16 Z 8570, CHASSIS NO. 250047, ENGINE NO. 1384002.



REF : MY LETTER DTD 10/07/2010 and 19/08/2010 ADDRESSED TO MR. PANKAJ NARULA, EXECUTIVE OFFICER (SERVICE). (COPIES ENCLOSED FOR READY REFERENCE) AND EMAIL COMMUNICATION TO [protected]@maruti.co.in DATED 03/09/2010 AND SUBSIQUENT REMINDERS.



Sir,



In continuation of my letters under reference, the vehicle stopped again on 03/09/2010 continuously for five times while going to office.



The vehicle was again taken to Rohan Motors Ltd., Noida. This time the repairing work is being done under the guidance and instructions of Maruti Engineers for a period of about a month. But the fault could not be rectified. The vehicle has reportedly stopped several times during the trial runs of the engineers also, leaving no scope for an excuse that the vehicle did not stopped in their presence.



The fault of the vehicle is serous and of a complex nature which the engineers of the manufacturing unit are also not able to rectify even within a period of a month.



In view of the company’s high reputation for customer care, the company should replace the vehicle of its own immediately without compelling me to drag the issue to a consumer court.



Hope the needful will be done at the earliest.



Thanking you.



Yours Sincerely





C. S. Varma

D-121, Sector-26, Noida –201301

Mob. [protected]



Enl.



1. Copy of letter dated 10/07/2010

2. Copyof letter dated 19/08/2010



Copy to.

1. gagan.[protected]@maruti.co.in

2. [protected]@rohanmotors.co.in

3. [protected]@vsnl.net

=========================================

Dear Sir,



Thank you for visiting our website.



We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.



We are immediately forwarding your issue (Case No- [protected]) to the concerned department. You will hear from us soon.

Please feel free to revert in case of any query or clarification.



Regards,



ANY TIME MARUTI

(Call- [protected] or Toll Free[protected]

International Toll Free Numbers:

[protected]From USA and Canada)

[protected]From UK)

Please visit us at http://www.marutisuzuki.com

SE-N1U

008

=========================================

From: C Verma

Received: 9/15/2010 4:30 PM

To: ATM Queue

Cc: ROHAN MOTORS LIMITED

Subject: Re: RE: Re: RE: Re: RE: FUNCTIONING PROBLEM IN SWIFT DZIRE – VDI, REGISTRATION NO. UP 16 Z 8570, CHASSIS NO. 250047, ENGINE NO. 1384002. CRM:[protected]



Hi Customer Care



I will appreciate your BAD SERVICE AS you are repetedly asking for the same thing which has already been frowarded to you by first letter. and all communication is also copied to the dealer also. Please note complete address of the dealer:



ROHAN MOTORS LTD. C/8-9,SECTOR-1,

C/8-9,SECTOR-1,

Ph #: [protected],[protected],[protected] ,

Fax :2529405

Email :

Pin Code: 201301



Hope now you would be able to do something.



Thanking you,



Sincerely yours



C.S. Varma

D-121, Sector-26, Noida - 201301

Mob# [protected]



=========================================

Dear Mr. Verma,



Thank you for your e-mail.



We regret the inconvenience caused to you. We once again request you to kindly confirm us the name, address and code of the Maruti Authorized service station or dealer workshop where you have contacted regarding this issue. This will help us to resolve your issue at the earliest.



A102

ROHAN MOTORS LTD.

C-8/9 SECTOR - I

NOIDA - 201 301



A102

ROHAN MOTORS LTD.

C-11,SECTOR-1

NOIDA-201301

UTTAR PRADESH



Please feel free to revert in case of any query or clarification.



Regards,



ANY TIME MARUTI

(Call- [protected] or Toll Free[protected]

International Toll Free Numbers:

[protected]From USA and Canada)

[protected]From UK)

Please Visit us at <http://www.marutisuzuki.com>



003

=========================================

From: C Verma

Received: 9/15/2010 1:36 PM

To: ATM Queue

Cc: ROHAN MOTORS LIMITED

Subject: Re: RE: Re: RE: FUNCTIONING PROBLEM IN SWIFT DZIRE – VDI, REGISTRATION NO. UP 16 Z 8570, CHASSIS NO. 250047, ENGINE NO. 1384002. CRM:[protected]



Hi Any Time Maruti/Customer Care,



I havae already written my address and telephone no in my below letter and also provided you the dealer name ( Rohan Motors Ltd., Sector-1, Noida) dealing with this case. The vehcile is with the dealer since last 10 days and till now the problem is not rectified.



Now it seems the vehicle has a serious manufacturing defect which is irreparable. The vehicle should be replaced immediataely without causing further harassment to me.



Thanking you.



Yours Sincerely

C. S. Varma

D-121, Sector-26, Noida –201301

Mob. [protected]

=========================================

Dear Mr. Verma,



Thank you for visiting our website.



We regret the inconvenience caused to you. We request you to kindly confirm us the name, address and code of the Maruti Authorized service station or dealer workshop where you have contacted regarding this issue. This will help us to resolve your issue at the earliest.



A102

ROHAN MOTORS LTD.

C-8/9 SECTOR - I

NOIDA - 201 301



A102

ROHAN MOTORS LTD.

C-11,SECTOR-1

NOIDA-201301

UTTAR PRADESH



Please feel free to revert in case of any query or clarification.



Regards,



ANY TIME MARUTI

(Call- [protected] or Toll Free[protected]

International Toll Free Numbers:

[protected]From USA and Canada)

[protected]From UK)

Please Visit us at <http://www.marutisuzuki.com>



004
=========================================
From: C Verma
Received: 9/14/2010 5:55 PM
To: ATM Queue
Cc: ROHAN MOTORS LIMITED
Subject: Re: RE: FUNCTIONING PROBLEM IN SWIFT DZIRE – VDI, REGISTRATION NO. UP 16 Z 8570, CHASSIS NO. 250047, ENGINE NO. 1384002. CRM:[protected]

Hi Any Time Maruti,

I will appreciate if you update me on this matter as we did not hear anything from your side/maruti till now.

Yours Sincerely

C. S. Varma

D-121, Sector-26, Noida –201301

Mob. [protected]
=========================================
Dear Sir,



Thank you for visiting our website.



We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.



We wish to inform you that we have already forwarded your issue ([protected]) to the concerned department. We appreciate your co-operation in this matter and thank you for your patience.

Please feel free to revert in case of any query or clarification.



Regards,



ANY TIME MARUTI

(Call- [protected] or Toll Free[protected]

International Toll Free Numbers:

[protected]From USA and Canada)

[protected]From UK)

Please visit us at http://www.marutisuzuki.com

SE-IB

008
=========================================
From: [protected]@rediffmail.com
Received: 9/3/2010 3:52 PM
To: ATM Queue
Cc: [protected]@vsnl.net; ROHAN MOTORS LIMITED
Subject: FUNCTIONING PROBLEM IN SWIFT DZIRE – VDI, REGISTRATION NO. UP 16 Z 8570, CHASSIS NO. 250047, ENGINE NO. 1384002.

To,

Dated. 03/09/2010



[protected]@maruti.co.in



Maruti Suzuki India Ltd.



Gurgaon (Haryana)



India





SUB: FUNCTIONING PROBLEM IN SWIFT DZIRE – VDI, REGISTRATION NO. UP 16 Z 8570, CHASSIS NO.



250047, ENGINE NO. 1384002.



REF : MY LETTER DTD 10/07/2010 and 19/08/2010 ADDRESSED TO MR. PANKAJ NARULA, EXECUTIVE



OFFICER (SERVICE). (COPIES ENCLOSED FOR READY REFERENCE).





In continuation of my letters under reference, the vehicle stopped again on 27/08/2010 while going to office. This time it stopped continuously for three times and could hardly start.



The vehicle was again taken to Rohan Motors Ltd., Noida the same day. This time they replaced its Pedal Assembly Switch and jumper wire kit. Unfortunately the problem remains unsolved and the vehicle stopped again on 30/8/2010 and 31/08/2010 while going to office.





As stated above, Rohan Motors Ltd, Noida with all their sincere efforts are unable to detect and rectify the problem.





The vehicle has a serious manufacturing defect which seems irreparable.





In view of the fact that an elderly person of my age as already been put to mental harassment for the last five months. The vehicle should be replaced immediately without causing further harassment to me.



Thanking you.



Yours Sincerely

C. S. Varma

D-121, Sector-26, Noida –201301

Mob. [protected]



Encl.



1. Copy of letter dated 10/07/201301

2. Copy of letter dated 19/08/2010

Copy to.



1. [protected]@rohanmotors.co.in

2.[protected]@vsnl.net