Mumbai Gold Cabs — CHEAT, DRUNK & ABUSIVE DRIVER

THIS IS THE COPY OF THE LETTER I HAVE WRITTEN TO GOLD CABS.

DEAR SIR,

MY FRIEND SAHIL SHROFF & MYSELF TOOK A GOLD CAB NO: MH-01-JA-9356 FROM MUMBAI DOMESTIC AIRPORT ON 10/05/2008 AT 11.25 PM TO CHURCHGATE. THE DRIVER STARTED THE METER AT RS. 15.00 AT THE STAND. YOUR LADY AT THE STAND TOOK OUR DETAILS ALSO.

THE DRIVER STOPS THE CAB NEAR CENTAUR HOTEL AND RESETS THE METER TO RS.19.00. WE ASKED HIM WHY HE WAS DOING THIS AND HE TOLD US THAT NIGHT FARE HAD STARTED. WE TOLD HIM THAT NIGHT FARE IS ONLY AFTER 12.00 AM AND IF HE WAS GOING TO TROUBLE US HE SHOULD TAKE US BACK TO THE STAND AND WE WOULD TAKE A MERU TAXI INSTEAD. WE CLEARLY TOLD HIM WE WOULD PAY THE FARE ON THE METER AT THE DESTINATION. HE CHANGED THE METER BACK TO RS. 15.00

THE DRIVER DROVE EXTREMELY RASHLY AND WE HAD TO TELL HIM 3-4 TIMES TO DRIVE SLOWLY. AFTER DROPPING MY NEAR METRO CINEMA THE DRIVER TOOK ME TO CHURCHGATE. THE FARE SHOULD 309/- AND I GAVE HIM 310/-. HE AGAIN STARTED ARGUING AND TELLING ME THAT NOW IT WAS 12.10 AM AND I HAVE TO PAY THE NIGHT FARE. HE WAS DRUNK AND WAS FIGHTING WITH ME. WHEN I TOLD HIM I WAS NOTING THE NO OF THE CAB HE STARTED SHOUTING AND FIGHTING BELOW MY BUILDING. HE ALSO BEGAN ASKING ME MY NAME AND THREATNING ME. I GAVE HIM RS.310/- AND WALKED INTO MY BUILDING.

I IMMEDIATELY CAME UPSTAIRS AND CALLED UP YOUR CALL CENTRE AND SPOKE TO YOUR REP CALLED JACK. I AM TOTALLY SHOCKED AT THE QUALITY OF DRIVERS YOUR COMPANY HAS HIRED AND IT IS BETTER TO TAKE ONLY A MERU TAXI WHOSE DRIVERS ARE VERY POLITE OR TAKE A NORMAL TAXI. I TAKE A MERU OR A GOLD TAXI EVERY WEEK FROM CHURCHGATE TO THE AIRPORT AND RETURN IN THE NIGHT.

YOUR DRIVER HAS THREATENED ME IF COMPLAIN TO THE COMPANY. PLEASE NOTE THAT IF YOUR DRIVER TRYS TO TROUBLE ME OR HARM ME IN ANY WAY THEN YOUR COMPANY WILL BE FULLY LIABLE FOR THE SAME AND I WILL INITIATE LEGAL ACTION. THE COST AND DAMAGES FOR THE SAME WILL BE PAYABLE BY YOU.

I AM EXTREMELY UPSET WITH THE UNPROFESSIONAL AND ABSOLUTELY OUT OF CONTROL BEHAVIOUR OF YOUR DRIVER.
PLEASE KEEP ME INFORMED ABOUT THE ACTION TAKEN FAILING WHCIH I WILL BE WRITING TO THE RTO AND TRANSPORT COMMISIONNER REGARDING THE SAME. I MAY EVEN FILE A SUIT IN CONSUMER COURT AGAINST YOUR COMPANY.

PUNEET S WADHWA