[Resolved]  Naaptol — Selling of cheap and defective products

HI,

My Name is Venkat, i have bought Xpress mobile from naaptol company in dec 2010.I got a mobile from AFL courier an started using it, it worked only one day, after that screen got blank and did not open anything.

I had informed so many times to the napptol customer care, but no use.After that i fedup with that mobile and sent back to naaptol.I had sent so many mails to the naaptol people though no response.

Am requesting you all the people do not buy blindly any naaptol product. There are very cheap and defective products.

Thanks,
Venkat

I have purchased car combo pack in which there is one multimedia player, car vaccum cleaner and 2GB pen drive.In this pack only pen drive is working condition, another both item are not in working conditions.the quality of product is very poor.It is mentioned in ad that the vaccum cleaner is having 3mtr wire with electric plug but it is almost half mtr. long with car electric charger plug only.And also it mentioned that the multimedia player is having CD player but is just having USB port its packing is in the broken caton that it is looking like a garbage. My order no. is 770962 dated 16/9/2010 and recieved on 24/9/2010 and i return it back on 25/9/2010 on your Hyderabad address. It is mentioned that money is refundable but still i am waiting but my money is not came yet. We will calling customer care after one week they are saying your complained is recived and it is forwarded.And your check is send to u early but we are still waiting today 4/1/2011 we are still waiting. The customare care is forgery the people if anybody seeing this please action.

Naaptol / Health Walker with Infrared — Not Re Delivering the product

Order no: 560022
Product : Health Walker with Infrared
Quantity : 1
Order Amount: Rs. 3299.00

We had ordered Health Walker with Infrared from naaptol about 6 months ago.They delivered the product,but it was faulted product.So we sent it back for the replacement without giving any extra charge as they said 2 us and now they are demanding the extra shipping charges from us.
We called so many times but they naver respond.Then I mailed to company CEO and he replied that
"Dear Mr. Bhaskar,

Please accept my apologies over the incident.

I have instructed my Dispatch team to resolve your issue on priority.

Do write to me for any more of such issues."


Regards

Manu Agarwal
CEO & Founder

Till date we have not received or product.I mailed again and again to CEO,but no response.We requested them for refund,but again no response.

Please take some action against the company and help us to get our product.

Company Detail:
naaptol
Unit 418, Building 2, Sector 1
Millennium Business Park, Mahape
Navi Mumbai - 400710

Tel: [protected]
Fax: [protected]
(M) [protected]

Naaptol — pendrive not supplied against payment received

ref orderno.6254852for the supply ofusb pen drive. Money has been charged on credit card bu yet not supplied the order date is 06/01/2011




[protected]@gmail.com

Naaptol — cheating and playing with emotions

i had booked a product on date 11th of december..
my order number is 1094564.
till date i havent got delivery.
also customer care is using abusing words.
also every single customer care giving assurance of 7 days delivery assurance.

Naaptol — refuse to accept faulty product parcel

i have purchase a spy pen camera with 16 GB storage from naaptol india. i have ordered it on 29-oct-2010 and received after one week. the order on. is 932748. the product was not working properly on 20th jan 2011. i complained to naaptol. they instruct me to send it to "aramex india pvt. ltd. 12/a, new sun mill compound, lower parel, mumbai- 400013.". i send it to above address with first flight courier. the consignment no. is W69297073. i tack the above consignment on first flight courier on 3rd feb 2011. the web site display that the party refuse to accept the product parcel three days continuously 31 jan, 1 and 2 feb. then they dispatched the product back to me. i have paid the courier charges 91 rupees also. when i talk to customer care of naaptol they said me to send it again. why should i send it again and again and pay the courier charges when party refuse to accept it. please do the needful.

NAAPTOL — DEFECTIVE SPY PEN,MP3

IS IT POSSIBLE IN MODERN INDIA TO CHEAT PEOPLE IN A WAY LIKE NAAPTOL
NO PRODUCT MANUAL,PEN IS DEFECTIVE NOT WORKING AT ALL
MP3 PLAYER IS JUST A MATCH BOX

Naaptol — Re: Fw: SPY PEN Order No.298768

I too purchased a SPY PEN from NAAPTOL under their Order No.298768 on 16/04/2010 which, after returning it for repair five time, I forced to claim for refund and accordingly, I returned the SPY PEN and claimed in June 10, but even after today in spite of my telephonic reminder now and then, they have not taken care to refund my money worth Rs.1749/-.

Hasmukh Patel

Naaptol — giving the wrong product

we have order the mobile order number 273846 on 3rd April 2010. we have order the touch screen mobile but when the they send that mobile it is not the touch screen mobile then we dont accept that mobile and we send that mobile to naptol company, we have siad to give the refund but they always make excuses. so pleaze help us

from,
k.senthilkumar,
27/12, keelamudhaliyar street,
near kadambar kovil,
kulithalai-639104.
mob no;[protected].
sir,
sub:charging complent
just i have to inform you, i purchased BL8000 model phone. now this mobile is not charging. so you please regulate the problem as soon as possible.
thanks & reguars,
k.senthilkumar.

Dear Mr. Siddique,

Please accept our sincere apologies for the inconvenience caused.

We would request you to visit your nearest Blue Dart office and send the defective product (Kadhai) to the below mentioned address:

Doshi Home Appliances Pvt. Ltd.
JAI SHRI RAM,
PLOT No. 20,
SECTOR 2,
CHARKOP,
KANDIVALI (WEST),
MUMBAI - 400 067

Kindly mention your Order # [1256511], your name, contact # & the defect on a piece of paper in the parcel.

Please help us with the AWB # after sending the product.

You will surely get the replaced product (Kadhai) within 7 to 10 working days from the day we receive the product back.

We request your patience in the interim.

Kindly revert all your mails to : [protected]@naaptol.com

Thanks & Regards,

Vijay Kapa,
CRM


Dear sir,

I have sent thru Trackon courier vide awb. No.[protected], to the below given Kandivli address, its shows shifted from there….

Kindly look into this matter and revert me immediately, ,

How you can give me the address on which that company is shifted, , , ,

And now I have to bear extra more charges for redelivery….

Pls. reply me soon…

You can track this awb. On website www.trackoncouriers.com

Regds

siddiqui

After reading all the comments of faulty products refusal, This shows that you people are in practise of cheating the customers, Now I am waiting for your call, if it comes by tommorrow than alright, otherwise i'll go to consumer court, , , , , , , ,

Naaptol — no response and harssing

sir my name is r.raviteja i am from guntur i buy a digital camera from naaptol from mumbai (order no 774554) but that is not a correct one as the company displayed in the add in news paper thats why i retirn the camera to the company before 5 months but still i did not get the refund from the company i called several times to the company and i also send amail to ceo of the company i spent almost rs 2000 for the phone to call the costomer care of naaptol so please do yhe justice to me



yours faithfully
r.raviteja
guntur
[protected].

Naaptol — delivered defective product

Dear sir,

I have given order to naaptol on 19th, dec. 2010 with advance payment for fun kids combo(flying helicopter, remote car, videogame, binacular and eatch). My order no is 1136026. They have delivred product. After receiving i came to know that the helicopter and remote car were defective. So i called to customer care and inform. So, i have return both the product to them as suggested by customer care. They received product on 10th, jan, 2011. After that i called to customer care so many times and each and everytime they says that you will receive product within 7 to 10 working days. Till up to date i have neither received product nor call from naaptol.


I could not understand what is to be done.

Please help me out to get my money back.


Thanks,
Sandop
[protected]

Luring Consumers With Wrong Declarations & Faulty Prodcuts & Incomplete Products delivered.
This is to bring to your notice regarding the Order Number: 1236805

My compliant is also for Naaptol.
I had ordered a Blackberry Storm 9530, but the phone i recived was second hand phone with screen broken .

So i sent the product back.

MY repetaed calls to the Customer service did not help as they are neither cancelling the order nor delivering either.

Then one fine day i get a msg that ur product is delivered.
I have not recived any product, but they kept institing it has been delivered.

The Customer service sucks completely.
It is a fraud site.

you are very much right. I also bought a 16 GB pendrive spycam through Naaptol. they supplied a defective product and replying via phone or e-mail.
Kalyan Ganguly

HI,

My Name is Kalyan Ganguly, i have bought 16GB pendrive spycam from naaptol company. The product is defective. recoding could not be done from the very first day. camera switch is broken at the time of delivery.
I had informed so many times to the napptol customer care through e-mail, but no use.After that i fedup with the product.I had sent so many mails to the naaptol people though no response.

Am requesting you all the people do not buy blindly any naaptol product. There are very cheap and defective products.

Thanks,
Kalyan

Dear sir,

am pavan kumar i purchase one spy pen 16GB.its not woking properly.i sent via blue dart courier to ur company R k enterprises.they sai that to provide replacement.one i recive it but same problem.again i sent it to u .They said replacement will be with in ten days but still i dosent receive it . plz do fever for me .this id my
salveru order no 800579 .

plz give solutions for me .my order no 376117. need immediate reply from u other wise will go through leagle .

mera spay pen 3 manth se aaya nahi he me complaint karana cha hata hu grahak cort me turant mo.[protected] par call kare mera order no.1085861

Naaptol — Refund against faulty product.

I had purchased a 16 GB Spy Pen from Naaptol but the product was faulty. The product was sent back for replacement. After replacement, again the product was not working properly. The product was again sent back for the refund of the amount paid to the company. The faulty product was delivered at the Vendor's end on 31 Dec. 2010 but the refund has not been received yet.

Naaptol — Blackberry

We had Purchased 2 BB 8830 from Naaptop. While booking the Order we were promised a Black color phone. However when we received the phone we got a Maroon color phone. We have been constantly following up with Naapto to get the phones replaced however there is no response from them.