[Resolved]  Oren Kitchen Pvt Ltd — FAULTY SOFA SET

Address: Mumbai Suburban, Maharashtra

WE HAD PURCHASED A SOFA SET WORTH RS 30000/- 4-5 MONTHS BACK. I DID THE PAYMENT THRO MY CREDIT CARD. WE SELECTED A PARTICULAR TYPE OF SOFA SET AT THE COMPANY`S SHOW ROOM AT KANDIVALI ( SALES PAERSON MR RISHIKESH). AFTER A FEW DAYS THE SOFA SET DELIVERED TO US WAS OF A DIFFERENT TYPE AND WAS ALSO DAMAGED. SO I CALLED THE SHOWROOM AND HE SENT THE BOOKED MODEL LATER, BUT THE CUSHIONS ACCOMPANING THE SOFA WERE OF VERY BAD QUALITY. THEY JUST DROOP DOWN AND THE WHOLE SET LOOKS SHABBY. I AGAIN COMPLAINED ABOUT THE SAME TO THE SHOWROOM ON PHONE AND ALSO SENT MAILS. THEY JUST KEEP ON PROMISING THAT THE CUSHION WILL BE CHANGED, BUT NO BODY TURNED UP TO MY RESIDENCE TO INSPECT THE SOFA. NOR THE COMPANY HAS SENT ME THE BILL FOR MY PURCHASE.

ALSO I CAM TO KNOW THAT OREN IS CLOSING DOWN THEIR FURNITURE SECTION. SO NOW I AM NOT INTERESTED IN GETTING ONLY THE CUSHION CHANGED, BUT I WOULD PREFER GETTING THE REFUND.

SO PL INTO THIS MATTER AT YOUR EARLIEST.

REGRDS

SANGRAM PATIL
B/301 STERLING AVENUE,
NEW LINK ROAD,
KANDHARPADA,
DAHISAR(WEST)
MUMBAI-400068
TEL;[protected]