Poorvika Mobiles Complaints & Reviews

Date:16/1/13

This is regarding a complaint against Poorvika Mobiles located at DR Besant Road, Royapettah,

Last month on 16th december 2012, I purchased a Samsung charger(Model No: ETAOU10EBE) for Rs.400. I was told by the sales person that it was the orginal product.
Exactly a month and the charger stopped working. While checking thoroughly I learnt it was a fake charger with a cheap quality wire which split on both sides and it was very subtle. Upon returning to Poorvika for replacement, I was harassed by the sales men and was they refused to replace the charger. Rather they claim i have done a physical damage to a less than a month old charger. Poorvika Mobiles are ignoring the fact that there was a 6 months warranty on the product and they sold me a fake product. Sir, I request to kindly get me a justice on the same. They dont have the basic ethics to talk to a customer. Thank you.

P.S; I have attached a Bill slip and and Product image.It is to be noted that their franchaise name is registered under "SRI SUDARSON MARKETING"

Respected sir,
We bought a mobile nokia 112 from poorvika shop avadi 60054, wide invoice number 22018 dated 21/11/2012. And i shifted to punjab. There the phone was not working properly due to software fault. The complaint was not attended in punjab due to non availability of bill. I came to chennai and went to poorvika shop for replacement/rectification of mobile as it was under warranty period. But their behaviour was not appreciable as they refused to attend my complain, followed by an argument they finally agreed to repair it. After 10 days they gave me back. But phone is still in the same condition with same faulty software. When i went to shop again they clearly refuse in a very bad and rude manner and asked me to go to nokia care centre its not our responsiblity. So these people are fooling the customare in the name of guarantee and warranty period and manager mr vinod was misbehaving. Pls look into my complain.

Purchased a karbon tablet and an tata photon advantage usb, on 23rddec2012 with a promise that it would be activated immediately. Id proof and address proof were also submitted. Waited for 4 hours in vadapalni poorvika showroom but of no avail they told it will take 48 hours and if not activated by refund the cash. Till date ie, 30th dec2012 it is not activated and the reply from tata customer care is they have not received the documents. The usb has been returned and am yet to get my refund. Have all documents and verbal proof and am planning to go legal against them.

Bipin. S
[protected]

Dear Sir/Madam

I Purchased a Vodafone sim card from Poorvika, No.24 Ground floor, Velachery Main Road, Velachery, Chennai-42 before 3 weeks (10.12.2012) back. Mobile No [protected] and Sim no[protected]. But till my sim card was not activated.

That poorvika staffs promised to me with in 4 days we activated the sim card. But after 20 days the staffs told to me that take the money refund. so the staffs are cheating the public. discussed more than 10 times to the poorvika staffs. But the staffs replied with hard words.

With regards
M.Michael John bose ([protected])

I brought a new htc mobile from poorvika, when i purchase i checked evrything in that specifivcation but whatever the question i asked to the salesman he tries to answer me how the way the product need to billed but later i found some problem in it also with bluetooth sharing, in-built memory is very low i suspect poorvika is really a crap, they are dis-mandling the phone and takes out the good accessories from the factory outlet models and they are selling that seperately in retail,

Even i asked for the scratch guard and phone guard but the price is too high he is telling the both for 1500, but i can see the same type of accessories in online for 450.

Dont go for poorvika in any cost, they are frauds

Recently i brought a mobile phone from there. Soon after i asked for a scratch guard they made that too.
When they have gave me the bill only i knew that i m cheated on that 'scratch guard'.. They billed 400/- for a normal 'scratch guard' which costs below 60/- in the outside shops. I was really cheated.

I could have got a finger print resistant and better quality below that rate.

Before 3 days, i called poorvika mobiles, vadapalani branch to change my blackberry mobile panel. I bought the panel via ebay.in.

While inquired poorvika mobiles technical guy said as rs. 150. But, the finally confirmed me with the charge rs. 100.

On that day evening around 7.50pm, i visited the poorvika mobiles, vadapalani branch with my new panel to change the panel. They said, charge will be rs. 300. I got vexed & bargained for rs. 100. After very long quarrel, they came down for rs. 100. Not only this, poorvika mobiles servicing the mobiles for very high cost. So, beware always dears. Better go with some other mobile shops who will do for reasonable cost.

I bought scratch card for my galaxy s2 for 1200 rupees. They told it has 1 year warranty and also it wont affect the performance of the touch sensitivity, but it make problem in 5 months itself. If i went for replacement, the staff behavior was very rude and they refused to replace..
Please don't buy anything from poorvika mobiles...

All they give fake commitments...

Poorvika mobile
Chennai


Dear sir or madam:
I have recently purchased samsung galaxy s3 mobile in poorvika showroom tiruvannamalai and i am paid 38, 800rps for mobile in your show room sale people not explain about mobile after that, in my home i am charged mobile then put sim in sim card holder i cant insert that sim card pin holder defective then immediate i call poorvika manager he told you put sd sim only in s3 model then i am ask why u don’t tell before i am purchase mobile in that time he told that is your mistake not ours after i am go samsung service center and repair thee mobile i am 1500 for that and again i call manager this our both problem so we share money equal and he told very bad words and i am total see mr. I am not a new customer for your showroom already i am purchase galaxy 2, ht c, nokia samsung young so many mobile then i am a indane oil gas distributor, your people talking way is not good, i am already compliant in customer care for customer again he told you go and complaint any where we don’t worry for that, dear sir i am purchase a 40000 valuable mobile first sale people work is want to open the mobile and demo for me, previous mobile all i am using only normal sim in s3 main feature is sd sim why the not tell me and first time purchased a new mobile i am standing in service center just you think in my position really i am very shame for your service, just u check your system how many mobile i am purchased in your showroom like me a valuable customer your people treat like this very poor, and middle age family, students all are how they treat sir i am totally upset for this so please warn your team people and give me compensation for my mind upset, waste time service bill amount and i am not a well my leg broken i have doctor certificate, i am rounding poorvika to service center and i am purchase new mobile i cant enjoy my family people and friends all are asking so sure you want give me good replay a otherwise i am put mail to chef minister i have full proof for in your showroom conversation my leg is broken and i am come to purchase mobile in poorvika for what correct, quality, response but they all cheat me why your people do not explain fully a mobile features and sd sim so i am very angry i spoke to him i told him i don’t get sim from home you have any demo sim you explain that sales man can t open the mobile and telling we don’t have demo sim in showroom it’s ok if he told me this sd sim no any problem came but they careless work i am suffered for this incident really sir i have more 80000 customer in tiruvannamalai district i am also public service daily so many people i am meeting but not like this kind of behavior sir still i have good opinion about poorvika really u feel my situation and sure u help me in any good way so please replay for me mail are direct otherwise i am go to media and chief minister for this problem with full detailed letter, i am totally mind upset for all of poorvika mobile purchase, so soon as soon possible
Sincerely,
[protected]
S. Vimal hasan

I bought my first sony ericsson xperia mobile from poorvikka store. At the time of purchase the branch manager delivered a great speech as if he is your relative. They even convinced me to purchase the insurance as they promised it will cover 90% for an year. Recently there was an display problem in my mobile, when i went to the store the branch manager didnt even bother to see my face after knowing that i'm there to complaint about a defect in my phone. They asked me to approach sony ericsson center. They mentioned that the insurance will cover only 50 to 60% if it is physical damage. See the percentage and their attitude at the time of purchase and after the purchase.

Here comes another big cheater, sony ericsson!!! After their initial check up they couldn't find out the exact problem so they tried to put blame on me by saying, it could be because of liquid drop or sweating. If they are concern about sweating then they should not sell their product in a place like chennai. Lot of time i have wasted for this issue. After spending a good amount of money we are in a country where we are unable to own a good product in our hand. Manufacturer is a primary cheater & mobile selling stores are secondary. Sony ericsson produced a defective product; why customer has to suffer!! There are no proper laws in this country for consumer to take this kind of issue.

I will never go for sony ericsson product and poorvikka mobile store. I know losing one customer is not a big deal for sony ericsson or poorvikka store. But i will try every effort to stop people buying sony ericsson product and in poorvikka mobile store. If it reaches atleast few customers it is a win situation for me.

So my advice to people who would like purchase a sony ericsson or purchase a mobile in poorvika store. Please be aware!!!

I've purchased one new samsung wave 525 mobile on 4th april'12 at poorvika mobile shop which is located in 100feet road, gandhipuram.
From last week (25th april'12) onwards i found some problem with my camera. While taking snaps in my new mobile getting red/green shade in snaps. Suddenly i visited the purchased showroom for same for a solution, but there the showroom executives teased me & didn't given a proper response at all and also they mentally teased me lot in front of other customers who was there. And the executive named santhosh said nothing can be done from their end, if possible check the service center. I realy got so frustrated & i visited the service center as soon on same day. But there too i got the same irresponsible response from the samsung service center whcih is located in 100 feet road gandhipuram. I need some solution for this since i'm a girl the store executives behaved really so pathetic with me.. Really i got fed up mentally. Need some immediate solution.

I, named, s. Daniel, residing at madurai, bring the following to your notice.
(1) i am one of the consumers of karbonn mobiles and i bought a karbonn mobile phone (Dual sim) from poorvika mobiles private limited, whose branch is located at door no.234, near jeyaram bakery, kalavasal, madurai, on[protected]. (Bill invoice number 20690, dated[protected]
(2) mobile phone particulars :- model name : karbonn k505, imei no. : [protected], battery no. : 11981.
(3) within one week of the usage from the date of purchase, the mobile handset struck work. Even when i tried to enter the number to dial or tried any other options like messages, the display automatically went off and in a few seconds went on. If i tried again, the same problem continued. Totally, i could not use the mobile for any incoming or out going calls or messages.
(4) in the warranty card and service centres list, given along with the mobile handset, the address of your authorized service centre, located at madurai, named mobile gallery, has not been given. Only a landline phone number[protected] has been given. I tried that phone number and that phone number does not exist (Not in use or disconnected). For this, i could not locate your authorized karbonn service centre at madurai and thus i could not give the mobile handset in time.
(5) in this period of nearly 20 days, i could not be contacted by the people, who are related to my work and it made me get in to irreparable mental and work-oriented problems and loss.
(5) after my continuous efforts, which spoiled all my precious time of nearly 20days, i found the address of your authorized karbonn service centre ‘mobile gallery’ on[protected] and handed over the handset for service.
(6) on that day, i. E.,[protected], i was asked to contact the service centre the next day through the phone number given in the job sheet, but, they called me and informed me that the handset has a problem which could not be solved by them and the mobile handset was to be sent to chennai. I was also informed that it may take nearly 20 days to return my handset.
(7) on[protected], i got a call from mobile gallery and i was informed that the mobile handset had been fully serviced.
(8) on the next day, i. E.,[protected], i went to the mobile gallery and got the handset. As there was no charge in the handset at that time, i could not check it up before them and i brought it home and put it in the prescribed charger which had been given along with the handset.
(9) when the mobile got fully charged, i inserted the sim cards and the memory card, which are being used by me for more than one year and switched on. When i started to use it, i found that the problem had not been solved anyway, but the problem of the handset had increased in some other way.
(10) immediately i called your authorized service centre ‘mobile gallery’ and informed them the unsolved and increased problem of the handset, which i had got from them just a few hours ago. They asked me to take away the tata docomo sim card and the memory card (I have been using these cards for more than one year without any problem) and try it only with my one more airtel number. I did so and found that the same problem existed. Again i reported the problem over the phone and they asked me to bring again the handset.
(11) due to my work, i could not hand over the mobile handset on the next day, and i took it to mobile gallery, your authorized service centre on[protected] and explained all the increased problems in the mobile handset. They asked me as per their usual formalities to call them on the next day.
(12) on[protected], i called mobile gallery, your authorized service centre and asked them about the status of the handset, given to them for the second time service within on month period of purchase. They told me that the handset has been serviced and asked me to get the mobile handset. I asked them to clearly check it up for one more day.
(13) on[protected], i went to mobile gallery, your authorized service centre, and got the mobile handset. I brought it home and when i started to use it, i found that the same problem still exists.
(14) i’m not able to at least dial any number because while dialing the digits of a mobile number, after dialing even 3 or 4 digits of that number, the handset hangs and does not work. I called mobile gallery, your authorized service centre and again informed them about the problem and they simply ask me to bring the handset once again and they say that the mobile handset must be once again sent to chennai to change the board.
(15) i have purchased the above mentioned mobile handset just before 46 days but i haven’t used it properly for at least one week. The problem in the handset has spoiled my precious time, my peace to do my writing articles and other related work.
(16) the two sim cards (One airtel and another tata docomo) and the memory card are being used by me for more than one year. When i use it in any other mobile handset for trial, they work well. When i use any other sim cards in the same handset, the same problem exists. The problem is only in the handset, imported and marketed or sold by you. And i assume that it doesn’t have any easily solvable problem.
What i like to inform you is, i want the replacement of the mobile handset, which was imported and marketed or sold by you and which was purchased by me and not used at least for one week properly.
I expect a reply from you within a day or two with the details of how to replace the mobile handset or with the solution which can compensate the cost of the above mentioned mobile handset, the cost of my time spent for finding your authorized service centre whose address has not been given with a out o[censored]se phone number in the warranty card issued to me with the handset, the cost of my peace lost in these days, and the cost of my work affected due to the defected mobile phone, given for sale by you, the importer and marketer or the seller of karbonn mobiles.
If i’m not getting proper reply from you, i’ll have to take this as an issue which has affected me and which will affect many more people like me. And thus, i’ll have to take this matter serious through law and other media through my people in law field and media.
Hoping to get a favorable reply from you at the earliest.

Ir i have purchased sony erission ray model worth 18, 800 which is more than mrp price in newly opened showroom in chathiram bus stand, trichy, tamilnadu. And promised me that they will offer free compliment of reebook watch and travel bag but they did not gave me till now. They say that they have no stocks right now and they will call me when they got it but they will not call me and hand over and when i go and ask after 10 days also they say they have not get the stock of compliments. So i kindly request u to warn them of this issues and to save ur faithfullness and not to cheet the valuable customers.

Hello,

I have a complaint against "poorvika mobiles private limited" store in triplicane, chennai. I bought a samsung c5212i mobile phone with a 2 gb memory card and with no guarantee for the phone on 21-oct-2011 for rs 4250 altogether.

Then just next day, i found the phone to be faulty since i was not able to hear the voice in the ear piece properly and so i decided to take it to poorvika to get it...

Yestrday, my hubby got a mobile nokia 100 for our labour. But as we came home and inserted d sim, it shows "insert sim" even after placing d sim card! Watever sim we placd, it showed d same! Its was a waste of time goin again to d shop for repair!

I buy samsung champ on 23/03/2011 with insurance. Two week's before my mobile s theft from two guys at night in railway-station. Police also register my complaint. I go to poorvika mobiles further proceed for insurance but he neglect my insurance process.,., and u mobile has no insurance details in there database.,.,

So don't buy mobiles on "poorvika mobile shop"

They are cheater's.,.,.,.

I bought an micromax q75 mobile in poorvika mobile store in thiru. Vi ka nagar. Not even 1month finished mobile trackball problem they solved this problem next week software problem they told it will take a weeks time, after a week they are telling we have to change the board so, it will take more 1month. When i went to micromax service center i fell like being in any market, like that people waiting for they mobile service.

I hav bitter experience with poorvika mobile world when i gave my sony ericcson handset for servicing ie, for a just to change the charge connector.. But the very next day whren i go to the t nagar shop to receive my mobile they said "while opening the handset some human error happened and the sliding strip damaged", asked for one more day for correcting that.. But the day count like these and the 5 th day the manager confirm that the mother board became damaged and they are unable to repair that and simply releved from their responsibility... Nw the phone is not working and the shop is not ready to compensate.. I forced to receive the phone by marking "not ok" in the job sheet... Also the salesmen hav spoken very harshly to me inspite the error happened to them...

Dear sir,

I bought one vodafone sim card on 03.07.2011 in poorvika mobiles located opposite to kanchipuram bus stand. Sim card salesman name is mr. Selvamani.

My complaint is till now no activation is done. For enquiry i have gone to poorvike 4 times in 4 days. But the result is same. Salesman told different types of problems in each time.
1. Distributor problem
2. Server problem
3. Vodafone ativation problem for some selected mobile no etc., etc.,

Hi

My self d. Andrew amal raj, stepped in to poorvika mobiles in m. R. Nagar outlet (New branch). Sales representative name elangovan (Contract labour of sun marketing) misbehaved with me and teased me. I warned him that, this is not the way to handle the customer. He never caring about my suggesstions. Then i complaint to the show room manager. No action taken on him.

Friends, you will get ill treatement in poorvika mobiles.


D. Andrew amal raj
Mob:[protected]