S541251n8 - Dell Inspiron (Tm) 1564 Laptop — Poor after sale service

I had heard a lot about the Laptop of the your Company. So I decided to purchase the Laptop of your Company. But I feel I made the most wrong decision of my life.

I booked the model no. S541251N8-Dell Inspiron (TM) 1564 Laptop from M/s. Vidhur & Co. Pvt. Ltd. vide R. No. 284 dt.[protected] dt.[protected]. I was informed that the Laptop would be delivered to me within 10 working days. Further I was informed that delivery of the Laptop would be done by a Company Official & the visiting official would do the installation and demo. The delivery, installation and demo would be done in front of me.

But the actual story is totally different. The Laptop has been delivered to me on[protected] by courier in my absence (After full 19 days). I am trying to call the Customer Care Service No. [protected] since last 5 days without any result. So I decided to call M/s. Vidhur & Co. Pvt. Ltd. who washed their hands stating that they cannot do anything more. They were the booking agent of your Company It is highly regretful to state that none of the promises made to me have been fulfilled. In this situation I am forced to write this complaint.

In case if my complaint is not looked into. I will be forced to take appropriate legal action against the Company.

Mansi
Delhi