[Resolved]  Samara Hyundai — Post Sale Service & Customer Care

Hi,

I Would strongly suggest the customers of Samara Hyundai to start looking for options else where if they have not started already . This is regarding a recent and a very bitter experience with thier Service center at Kadkadduma- East Delhi, where I just gone to get my Santro Car services. I was not facing any problems with the same before and at the time of estimation as well I was tolda that every thing is fine and it would only take couplemof hours and few minor works rekated to engine oil, washing, cleaning etc..but after keeping nmy car for 7-8 hours they gave a shock of my life saying that the breaks are not working, The clutch pleatus are gone, the AC condenser needs to be serviced upon etc etc..

I was under trmendous stress as I was foced by thier staff to get clutch pleatus changed, braks changed and they suddenly they gave me an estimate of 11000. Almost 6-7 people including thier service station manager ( Mr.Chetal) and other were again and again stressing on getting it changed. Since I was already out of the budget, I some how requested them not to force me to get the Clutch changed and requested only to work on breaks ( I was under shock as In the last 3 years I never faced any problem regarding my breaks and on the same dasy as well I had gone to east delhi from Gurgaon with out any problem what so ever.

Needless to say all of them were very rude as if they were doing a favour by servicing my own car and the moment o[censored]tter pain was about to come . Finally they changed my breaks and hannded over my car to me and after driving it for 200 - 300 metres the engine was jammed and I had to call them up again . This time thye came with road service vehicle and picked up my car and asked me to come next day morning.

Ultimately I got my car back next day after paying ahuge amount including for drycleaning interiror which never happned.

I think Hyundai as compony needs to have routine check on its delears and the kind of service thye are providing. After all it is thier reputation which on stake . And before this sad event I was adie hard fan of Hyundai and even planning to buy VERNA from Samara. But I'm sorry wth this kind of staff and intentions to rob the clients and the pathetic attitude, I don't think I will suggest any one to go to SAMARA HYUNDAI ever ever.

Thanks

Sanjeev Sharma

[protected]
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Aug 13, 2020
Complaint marked as Resolved 
 
2 Comments

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Sir
I had purchased Hyundai i-10 era of Oyster gray color on 14/01/2009 from M/s SUHRIT SERVICES Pvt Ltd, Mayapuri, New Delhi entrusting on the customer services of Hyndai Motors worldwide.

Unfortunately the dealership of M/s Suhrit Hyundai was stopped or cancelled soon after I bought the car because of which till date I have not received even the RECEIPT OF PROVISIONAL REGISTRATION COPY and original copy of the Insurance policy. Since I have taken loan from my company for the same purpose, I needed to submit the required papers to my Organization before 18/01/2009.Now I failed to submit the papers, company is taking an interest of 18% on the loan drawn by me from my salary.

The Suhrit Showroom broke a number of commitments during the whole period right from car booking (on 22/12/2008) to delivery (on 14/01/2009) & after Sales services leaving me grossly dissatisfied with the services of Hyundai Motor Corporation.

So many times I talked to Delhi Hyundai care Deptt ([protected]) where from I was just given a Complain No.[protected]. I also talked to Ms Aparna[protected], Sales Support) she just told that she has 800 other cases, she cannot help me and Suresh Menon ([protected], Sales Mgr), the talk ended without any concrete reply. No body is saying when will I get the Provisional Registration Copy. Is that all your customer care cell does??

So many days I went to the Suhrit Showroom and waited for so many hours. As I am a working Engineer I have lots of work other than this.

Buying a Hyundai car has turned out to be a horrible nightmare for me since in a metro like Delhi I cannot even drive the car now without proper papers.


Can you please help me out urgently on this issue... Or else I shall be compelled to go the Consumer Forum with leigel resources.

Please let me know when I am going to receive my Provisional RC and original copy of Insurance policy.

My car No written on the Gate PAss is DL3CBH0778
Engine No.-G4HG8M618655
Chassis No.- MALAM51BR8M198709*J

Anticipating an early reply and favourable response from you.

Regards

Anubhav Verma
Mob No.-[protected]
Email- anubhav.[protected]@eil.co.in
Alternate email id- [protected]@yahoo.co.in
hyundai service centre people are money minting demons. I too had a similar experience with their okhla service centre staff. These people are highly unprofessional and customer unfriendly

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