[Resolved]  Samsung — PATHETIC SERVICES OF SAMSUNG INDIA

Samsung — useless faridabad service station washing machine repaired 10 times still not working

we have bought a samsung washing machine in 2008 .It has been repaired 10 times in 2 yrs still not working both side motors (wash tub&spinner)have been replased by faridabad service centre but no use

i bougha a new samsung pc monitor.. but now it s not working. so i gave a complaint to the concern office. the complaint was given last month. but till now no action has been taken from their side... my cell no is [protected].. from kaliyal kanya kumari dist tamil nadu.. 629101

i bought a samsung ac in july last year, , ... and in 9 months its compressor started to detiorate and finally i gave it to the repair centre at patperganj keiser electronics its the most grusum mistake of my life i have to spend a week without my ac and still the ac is not delivered and no ones picking the phone at the centre...
gaurav [protected] esms claim number [protected]

Samsung — Another pathetic service from SAMSUNG INDIA

Hi All,

Another pathetic service from SAMSUNG INDIA.

I have a Microwave oven which was purchased at least 6-7 years back. This was unused for a while and we started using it recently. Everything was working fine indeed when in August of 2010, we found that the Panel was not responding.

So it all started there for me to see the true picture of what the company SAMSUNG is and the people working for them. I launched a complaint with their customer contact center number in the month of August 2010. The complaint number issued to me was: BP No. [protected]. There was no one who attended my complaint for at least a week. Then I had to call the contact center again to find out the status. I was told by them that they are again forwarding the complaint to the local branch, which for me is at Kalyan, Thane – Maharashtra. In the meanwhile I found out a telephone number of the Kalyan branch which is:[protected]. I had called them and spoken to a gentleman named DILIP. He said he has taken a note of my complaint and that he would send the technician in a day. He also gave me an alternate contact number, which is: [protected]. Then, I had to call him up three days in a row and then finally a technician made to my home by the end of August. He checked the Microwave oven and told me that it is working fine and only the Panel had to be changed as it was getting stuck. I asked the gentleman if there is any need to exchanging it for a new one. He then asked me when was the product purchased and for how much it was for. I told him that it was at least 6-7 years old and the cost of the product was close to Rs. 20,000 (twenty thousand). He said the product is worth that much amount and the products which are coming in the market now a days are of less worth and it was costing only Rs. 8,000 – 10,000. So he suggested to change the panel which he said would be for approximately Rs. 1,300 (inclusive of service charges). He also added that it may take a week for them to order and receive the replacement panel. I signed the service chart and the gentleman took a note of the model number as well. All was fine and we were awaiting the replacement.

It was until September 20, 2010 that no one had contacted us and I had to call up the Kalyan branch again. There were 2 ladies, Bhavika and Jyoti ( I ain't sure of the second name), told that the product has been ordered and would reach them in 2-3 days. I had also requested the lady to send the technician to check our availability at home and then send the technician. She said she would call me in a couple of days then, it was not a surprise at all for me as I never received any calls from them. Then, I approached customer service and raised this concern and also spoke to seniors as well. They promised/assured that someone will revert in a day or two. Then no one did for a couple of days, at this time I was losing patience and had called the contact center at least 3 or 4 times in a span of 3 days to find out the proceedings. Again all were false promises.

Then I had called up Kalyan branch yesterday, the 13th of October and spoke to the same old Dilip. I gave him the address, complaint number, the product details and told him that we are still awaiting a replacement of the panel. He said that they are expecting the vehicle from Samsung anytime by 4 pm on October 13th and had asked me to call by 4.30 to confirm if my product had arrived. He assured that product had been ordered and they were expecting it yesterday. He also told me that there are only 2 technicians at the Kalyan branch and he would send the same technician who visited our place earlier.

I then called by 4.30 pm and the same Dilip told me that he does not even recognize me and he had not committed anything to me. Further to my surprise I was even told that they were not able to retrieve my complaint with the complaint number and telephone number. Then at this time I had really lost patience and yelled at him, where in he disconnected the call.
I then reached home by 6 pm and called the contact center and requested for a manager, I was connected to Kalyani. We had been in conversation for nearly an hour where she conferenced the call with the Kalyan branch and that lady Bhavika was now able to find the complaint. Dilip was hiding himself as Bhavika told that he had already left for the day. We all could here him murmuring when we were on conference.

Bhavika told me that she was only able to find out the complaint with my claim number which was never provided to me at any stage. I asked her a simple question, if they had asked the 2 technicians to find out who visited my place at Dombivli west for a replacement of a panel for Microwave oven, that technician would have been able to retrieve the service chart and they could have found my complaint. No initiative was taken by the branch people and I was truly given a huge run around for nearly 2 months now. Then while in conference, Bhavika told me that the product has been ordered/not ordered; she herself wasn't clear. This made me realise that the product was not ordered until yesterday. Then all of a sudden, she was saying that product is not available at all. She was not sure of the process at all, then Kalyani from contact center asked her to check where the product is available, say for example Noida or any other warehouse and so on. She then followed her procedure and told us that they are forwarding a request for a replacement of the product only yesterday and she will let me know the status today by October 14th.

This is absolute atrocity and ridiculous behavior by all whom I had dealt with for nearly 2 months now. And trust me all were for SAMSUNG, the SOLE COMPANY who is to be blamed for this.

Now here is what I need to be done immediately.

The panel has to be replaced free of cost within 48 hours.
I need a gift voucher from SAMSUNG for RS. 50,000 (FIFTY THOUSAND ONLY)
I need all my telephone bills reimbursed for calls made to SAMSUNG. (app Rs. 300)
I need a letter of apology from SAMSUNG and also the Kalyan branch to be reprimanded for their atrocious behavior with a customer for over a month.

I am expecting a favourable reply immediately.

Thank you
Sundar
[protected]

Samsung — customer service sucks

We have bought a Samsung PS50B450 and it didn`t take long for it to break down the first time. We brought it back and the warranty covered it. No problem. Not even 6 weeks later the darn thing broke again and the warranty is now expired. After getting it back the first time I noticed that the base of the TV was all scratched up. So I called and let them know. Michael the technichian told me he would give me a call back. Well it`s been 4 weeks and still no call about the scratches. This was the last time that we have purchased a Samsung and we will let all our friends and family know about their lovly customer service.

Samsung — Pathetic service

I always had a great respect for Samsung product and I use only Samsung product (Refrigerator, Air conditioner, Washing machine, Microwave oven, Digital camera, Mobile phone etc.) at my home. Recently one of my friends gifted me a 32" LCD TV and since he knew my choice it was obviously Samsung make. I was happy to have one more Samsung product at home.

But today I am extremely unhappy customer of yours because of pathetic service provided in last few days. My Samsung LCD TV stopped working last week and I had lodged a complain to Samsung customer care no - [protected]. My complain number is [protected]. Engineer visited and checked the TV four days back and declared that the motherboard is faulty. He wanted the invoice copy for changing the motherboard which I did not have since it was gifted to me. Giving a reason as standard process, he left my home keeping the problem as it is.

On 18th Nov'10 I again contacted their service centre and explained them that I do not have bill since it was gifted but you can very well check in the system with serial number that the system is under warranty and get it rectified. They confirmed that the system is under warranty but refused to help stating they are not authorized and only branch office can help. They had provided me the contact details of Mr. Neeraj Mishra +[protected]/64/80 and wanted me to request him for favor (which I didn't understand since the system was under warranty and it is Samsung’s duty to get it corrected under warranty period). I must have tried the above number 100 times at least on 18th & 19th but nobody even picked up my call. In between this numbers were busy which indicates that they were attending other calls.

on 19th , I again called up your customer care and had a work with supervisor, Ms. Malti who took mumbai service head in conference. He bluntly refused to help me and informed me that the bill is required for warranty replacement.
My fried that gifted me the LCD is now in US but yesterday night I could contact him and get the bill from him with lot of difficulty. 20th morning I called customer care again and they confirmed the problem will be solved today positively and they will give me a confirmation call. But I have not received any call till 14:00 hrs and called the customer care again. Mr. Rakesh, another supervisor took Ms. Babita in conference and Ms. Babita asked me to mail (mail idhemkiran.[protected]@partner.samsung.com, +[protected]/64/80) her the bill copy which I did.

Till now my problem is not solved. Today on 22nd came to know that they don not have spare part for the same in India. As per my knowledge this is a criminal activity to sell some product without spare part and Samsung is doing that crime.

I am extremely disappointed and hurt with the response and attitude of service people. It is unfortunate that they are making fool o[censored]s without having proper spare part.Can anybody help me in taking them to consumer court.

Best Regards
Rajeeb panja
+91 [protected]

Samsung — Samsung Service SUCKS

Samsung TV I got for my parents went bust - The display is not coming up. I got this TV for almost INR 70,000 3 years ago!

But that's ok - Electronics have limited shelf time and are prone to malfunction. What is indigestible is that the Samsung service guys' attitude. My father is over 70 yrs old, and these jokers have no sense to keep them in loop or updates.

It is over 6 weeks since Samsung has been looking into this issue, still no resolution. We have decided not to buy any Samsung product in the future (unfortunately, most of the stuff in our home is Samsung)

Unless there are strict laws, and stricter enforcement, Indians would be treated like this. There is no solution except to turn a blind eye, buy a new one, take the loss - Or migrate completely out of this country.

SAMSUNG/ Washing Machine — Damaged product supplied

I have purchase the new Samsung washing machine. Dealer informed me that he will deliver the washing machine at our home address after 1 hour. So we went home. When we opened the packing cover of the washing machine after delivery at our home, we found that the washing machine is defective and there is a mechanical damage in mounting.

When we called Samsung Dealer, he informed us that Samsung Engineer will sort out the problem and they are not responsible.

This is really rediculas and now we are taking follow up of all people. This is a dealers look out and washing machine is new and should be replaced immediately

Samsung — Damaged Washing Supplies

Sir,
Subject: Damaged/Defective washing machine supplied by your dealer Pratik Electronics- Pune-411014. Ph No[protected]

Dear Sir/Mam,


We have purchase the new washing machine on 16/04/2011 from Pratik Electronics, S.No. 40/1, Namdeo Nagar, Vadgaonsheri, Pune- 411014.
When we opened the packing cover of the washing machine after delivery at our home, we found that the washing machine is defective and there is a mechanical damage in mounting.
We are unaware of electrical/electronic damage if any because we have not power on the machine due mounting damage.
Below are the purchase detials.

Product Model Name Serial Number Purchase Date
WSM WA82A5REC/XTL W1225ZCB300915 20110416

Now we are in tension and when we contacted Dealer, response was not good and he informed us that now the problems are of Samsung and their Engineer will solve the problem. Damaged product should be taken back by dealer and it is his look out.

Please advice me for further course of action.

Regards/Pradeep Kumar Singh

Samsung india pvt ltd — Pathetic Service Samsung AC

Hello,

I am hoping this email sees the light of the day and someone relevant from Samsung sees it and takes some action on it.

I am an unfortunate customer of Samsung and we installed 5 (!) split ACs in our house a few years ago. We have always had terrible issues with your dealers, non co-operation, untimely visits, poor response on follow up etc....

This time my experience has been bad right from the start. We have recently moved houses within the city and hence wanted re-installation of the ac done.

Here is my trail of woes

I had placed a request on the 10th of May and I got an sms from Samsung and the BP no, given to me was [protected]. The SMS was recd by me at 0937 hrs.

I did not hear from anyone for the next 2 days, on the 12th of May my husband (Raja) whose mobile no was also provided in your records was called and informed that there was a delay from the dealer's end and that someone would attend to us immediately.

After that no hear... on 14th may (Saturday) at 1435 hours, I called the customer care again and was attended to by one Ms Divya who spent about 15 mins in getting my details verified. After all this, she said she would escalate my call to her senior and that he would call us in half an hour. The superior's name told to us was Mr. Murugan. As expected, the call never came.

At about 1542 hrs, I again called the service centre and was attended to by one of the agents who did escalate my call to his superior called Mr. Inderjit who aplogoised and said he would definitely get the concerned dealer to call us and attend to us in the next 24 hrs. I also mentioned explicitly that we needed this done in the weekend, as we both (my husband and I) work and will not be available during weekdays. We also have a 1 year baby at home who has been falling ill frequently due to the heat in Chennai and the AC would have given him some respite!

I am writing this email at 1425 hrs today (15th Sunday) and have just called the customer care and was informed that no service request will be taken on sunday. This agent's name was Joseman. I work in a service industry myself and have had a extensive experience in customer care. I can tell u that this is one of the worst cases where agents are ill behaved, they ask us to "wait wait wait"... and do not say please hold. They abruplty cut the conversation coz they want to complete what they are saying.. which is merely collecting information about us.They also are completely incompetent and powerless and incapable of solving the issues on the ground.

I am seriously regretting the decision to make such a plum investment in Samsung and will ensure that I pass on my feedback about my lousy experiences via my website, blog and social media network. I doubt if you really care about it though!

I am unsure if there is anyone sensitive out there at your end to take this up as a feedback to work on and attend to us.

Completely disgusted,

Anuradha

I have bought a samsung microwave oven by mistake . Mistake means the best service provided by you. I am regularly doing the complaints of my oven from last 6 months but no one has gone through my complaint, not even bothered what has to be done. So I request all the people not to buy any samsung products .
My E-mail Id is : [protected]@gmail.com

Dear Sir,

With dully respect to say that My self Vinod Kumar Elder Brother Of Vidya Bhushan - Contact no [protected], working in HDB Financial Services, Bali Nagar, New Delhi. How can your Manager Mr. Amrish Chaudhary (ADD - SAMSUNG SERVICE CENTER, CC 28, NEHRU VIHAR, OPP NEHRU PLACE, NEW DELHI) abuse to my brother and told him that I throw you out from Samsung Service Center, Can any one explain me if A Samsung Brand New Phone Display is not working/not clear then to whom you request a complain. because your Samsung Service Center Manager Mr. Amrish Chaudhary, try to threaten. How can you hire a e responsible person in manager position.

And without any physical damage how can your Manager Mr. Amrish Chaudhary declare that it is a physical damage and told that you have to pay for this.

Its very painful to hear such words from any of the SAMSUNG Employee.
Its a humble request to take action against your Manager Mr. Amrish Chaudhary.

And solve my SAMSUNG Mobile query.
Details -
SAMSUNG GALAXY PRO
EMI NO - 356176/04/0567008
SERIEL NO - RV1B415495Z
PURCHASE DATE - 25/JUNE/2011
FIRST COMPLAIN DATE - 02/JULY/2011
REFERENCE NO - [protected]



Its just a request otherwise I have to go through Consumer Court to resolve the problem.

Regards
Vinod Kumar
Manager - [protected]
HDB Financial Services
Bali Nager, New Delhi
110015

[protected] Forwarded message[protected]
From: vidya4322587 <[protected]@gmail.com>
Date: Mon, 4 Jul 2011 13:56:13 +0530
Subject: Re: [ANSWER]display of phone damage
To: Samsung Customer Support Center <[protected]@contactus.samsung.com>

Dear sir,
I went to your service center at Nehru Place today date 04th July 2011.
address:
C-C 28 Nehru Enclave
Near HDFC Bank
Nehru Place.

I reach your service center at 11 A.M and my token No. 158, attended by
Mr. Prveen at 12 A.M they forward my request to branch manager, i told
them plz replace my phone. The manager of branch said to me that your
phone is Physical Damage and u have to pay gor it..

I just want to know that how u would be say that it is Physical
Damage, The manager loudly harsh and humiliated me and said me that "I
thought out from the service center". i about to cry but i control
myself and said that i m waiting at ur office and they call security
guard and i come out.

I just want my phone to be replace... otherwise i have to go Consumer court.
This is my second mail to u. I call u many time my complain
no.[protected] this is given by u today

Thank & regards
Vidya Bhushan Kumar
[protected]
[protected]

On 7/3/11, Samsung Customer Support Center
<[protected]@contactus.samsung.com> wrote:







Dear VIDYA KUMAR

Thank you for becoming a patron of Samsung product.

Agents Comment :

[protected][protected][protected][protected][protected][protected][protected]
We are sorry for the inconvenience happened to you.

We request you to visit the nearest Authorized Service Center of Samsung
for the mentioned problem of the handset.

Here is the address of one of the ASC :

SAMSUNG SERVICE CENTER ( MAA VAISHNAVI SERVICES )
ADDRESS- H-58, First Floor, Laxmi Nagar, Above State Bank of Hyderabad
CONTACT NO.- [protected] .
[protected][protected][protected][protected][protected][protected][protected]
For further assistance you may contact SAMSUNG Customer Contact Center
at 3030 8282 or[protected]toll free)

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.

The information was useful to me
Satisfied
5
4
3
2
1
Not Satisfied

* Please do not reply back to this email message as this email address is
used for
outbound messages only.
* If you are not satisfied with the answer we provided, please click
here
* if you have a question on another product, click here



sir i purchase phone on 25-jun-2011 and display of phone are damage
detail of my phone

mobile model- B 7510
[protected]

shop- silicon impex pvt ltd,
g-6 ground floor Raja House
30-31, Nehru Place
new Delhi -19

sir today is sat. and i cant able to send request to ur service center so
plz to me a favor and replace my phone

thank u




--
vidya Bhushan Kumar
V.K.Jindal & Co.
[protected]



--
vidya Bhushan Kumar
V.K.Jindal & Co.
[protected]

Dear Sir/Madam,
I have purchased a Samsung Washing Machine on 25/06/2011, the model number is WA82V4G. Till date I have not received the installation and demo from the company side. On 02/07/2011 I directly called the companies call center on [protected] multiple times in a day seeking for solution but still till 05/07/2011 I have not got any solution.
If this is the condition in the initial stage of purchase what would happen at the time of after sales service...
Now I can wait for maximum 1-2 days or else will complaint in consumer forum and at the same time return the machine back and shift to another better brand...

Regards
Vidit Shah
[protected]

Dear Sir/Madam,
I have purchased a Samsung Plasma 51 Inch TV on 26/05/2011, the model number is PS51D550 .TV stopped functioning on[protected] & after complaining the company is doing nothing to sort out the complaint & giving unsatisfactory replies.Even after 6 days of complaint nothing is being done.
Their High end products are useless. Even my side by side refrigerator stops every 3-4 months.
Company do not bother the customers not even under warranty.

Regards
Parmjeet Singh
[protected]

Dear Sir/Madam,
I have samsung Duos mobile which i purchased on 15 aug 2010.from that time its memory card slot hav problem when ever insert memory card ph does not get started or if started it gets restarted again n again the i give it to service center (jamshedpur)on 1st of June 2011 they give it back to me on 15 June memory slot prob gets solved but now my both sim does not response at the same time again I give my cell to service center on 20 June 2011 they return me on 5 July but again it creat problem now automatically mobile get restarted if i talk more then 10 min or i send 4-5 messages it get restarted i m totally flustered from it plzzzzz solve my problem or replace the set .

Regards
Madhu patel
[protected]

i have purchased one refrigerator 270 lit. 0n 10/04/2009 just after two years the compressure is out of order as per their technician. the technician immideatly run awway . and it is 48 hours gone no response from their service centere, even they do not pick up my call also . beware of samsung product. my complain no. is [protected] dated. 11/07/2011. thanks. ujjal.

SILICON COMPONENTS PVT LTD — MORE TIME PHONE OFF /DEAD

HI MY OFFICE NO.IS[protected] MORE TIME PHONE IS OFF/DEAD .EVERY MONTH 10DAYS IS PHONE IS OFF/DEAD .KINDLY SOLVE THIS PROBLEM IMMEDIATELY.

i bought a new 32 INCH lcd tv from ur company on 20th april.Evn aftr reporting to the company for repairing our tv, no action was beng taken. we reported the complaint on 9th BUT THE TV GOT REPAIRED ON 16TH. the attitude was so cold and we dint get any good response. INFACT THE GUY WHO CAME FOR REPARING THE TV MADE MANY DAMN EXCUSES AND MISTAKINGLY TOOK OUR ORIGINAL BILL WITH HIM, WITHOUT WHICH WE R FACING PROBLEMS. evn aftr reporting this problem to the person concerned, v still have not got our bill back.our dealer was hira electronics, kalkaji and the bill seriel no was 1165, book no. 24, and tin no. was [protected]. this attitude towards the problems of the customers is not good for ur huge and reputed company. plz start paying some heed to the problems of the customers

jitender ahlawat
[protected]

Dear support team

I am J.Krishnamurthy, from Hosur, Tamil nadu.

A wk ago i have purchased a new branded 27” LED tv from Sharp tronics, Hosur. Now it is not working atall. I discussed with one Mr.Saravanan the branch manager of sharptronics and there was no proper response with regard this. I went several time to them and called them several times, finally the service engineer of samsang has come to my house today by five pm. He checked and just said that the mother board is gone and has to be replaced.

I would like to know, what the hell Samsung has manufactured and it may be .0001% rejection to hell Samsung but it is hundred percent rejection to me and my family.

i had a live chat one mr.manish and see the attachment what we have discussed.

By evening 7.23pm i am getting a sms stating that “thank you for calling Samsung service centre and trust your problem has been resolved”. I would like to know what the hell has been resolved. Nothing has been solved and how dare them to send me a sms like this.

Your product made my self and my family distress.

I don’t want to change any part of my new tv, it has to be resolved without touching my tv. Or i want an immediate replacement of the same.

Just blindly don’t work and send the message like this without checking and i got sms from LM 30308282D

EVENING I HAD A LIVE CHAT WITH MANISH OF SAMSUNG CALL CENTRE THROUGH NET AND ATTACHED THE DETAILS FOR YOUR VERIFICATION

No other way than replacement an investment of 27000 will have to make sense

Your immediate action in this regard will be appreciated.

PL NOTE: IF THE PROBLEM IS NOT SOLVED ON OR BEFORE THIS Saturday THERE IS NO OTHER WAY FOR ME INSTEAD OF FILING A CASE

PL DO THE NEEDFUL

REGARDS
J.KRISHNAMURTHY
GENERAL MANAGER
STOPAK INDIA LIMITED
PH [protected]

ALSO
MEMBER (ASHOK LEYLAND)
NO. 64177
CONSUMER PROTECTION CELL
HOSUR

Dear Sir / Madam

I am the regular customer of Samsung Products, like Mobile, Tv, Computer Monitor etc., According to my favourism still I have purchased 5 mobiles different models. According to that recently I have purchased Samsung Mobile Model No.GT-B7722, Month & year of Manufacture : May 2011, *355317/04/150707/9*, on[protected] at 9 pm at M/s.Sangeeta Mobiles Pvt Ltd., Shop No.1-7-1002/6C, Ramnagar Main Road, Hyderabad, A.P. After purchasing[protected] I have observed the Battery charging is taking more than 5 hours onwards, but it is not showing " Battery full disconnect the charger " after 5-6 hours also it is blinking, I cannot wait till it is showing fully charged, after removing the charger, the batter back up is coming only 10 12 hours only, according to this problem I gone to Basheerbagh Servicing Centre at Hyderabad, Andhra Pradesh on[protected] or 1-7-2011, they have repaired and given to me, problem not solved and the same problem coming, again next day I contacted them again they have resetted the Mobile and they asked me check it again. after observing the same problem not rectified again on 7-7-2011 I have contacted them they have take the handset and they requested me to keep the phone with them 5-7 days, again on[protected], they have given now it is okay, you can check it again there is no change in the phone problem not solved. Like this I have suffered last 30 days, everyday I have carried my old phone i.e. Micromax Q75, it is giving nearly 2.5 days, now what can I do ? what is your suggestion pl advise me and also to your Servicing Centre at Basheerbagh, Hyderabad.

1) so how many hours I have to charge the handset
2) how many days I have to carry my old mobile for use my sim cards
3) I requet you pl advise your Authorised Servicing Centre to take back the Handset and
give me opportunity to re-emberance the amount to me.

Regards
H.Muralidhara Rao, 1-7-750/1 to 3, G-1, Sruti Sadan, Ramnagar, Hyderabad-20, Andhra Pradesh. Phone : [protected], [protected].