[Resolved]  Samsung — microwave oven model M1630N

sir
i bough samsung microwave oven on 2002 it was used in my house very rare monthly once is too much now it is fail to start with manual time setting .auto start ok (auto timing for coffee 3 minutes) i made complained on 05.12.2008. service engineer came on 14.12.2008 and received Rs 112 including service tax
he does damage the feather touch panel and he advice me take this oven to SANVEE CUSTOMER CARE no 10, Kasthuri bai gandhi nagar, Viyasarpadi, Chennai.39. I gave my oven to the above service care, they said please wait spare not available and also said in indian agreement law we are not allow to stock any spares after three years so please wait ... iam asking every ten days by phone, they answered please wait...they won't any call to me till this date(3.8.09) finaly they said june 2009 we have no spares so please take back your oven. I ask them please give your answer with writing, they said NO till this date they don't bother about me. sir India is poor country I am the monthly salary employee and I will not accept use and throw policy please help me
thanking you
Ubaidullah