[Resolved]  Samsung — samsung mobile problem

hi, i bought one SAMSUNG mobile( SGH B-200) in chennai.frm first day onwards that mobile automatically restart, while attending call.then i went to SAMSUNG service center within 7 days, they gave one form to change new mobile. then i got again SGH B200 model. nw taht mobile also automaticaly restarting... be aware of this model... my suggetion, dnt buy samsung mobile.
Was this information helpful?
No (0)
Yes (1)
Aug 14, 2020
Complaint marked as Resolved 
 
111 Comments

Comments

Samsung — My samsung mobile b3210 is not getting repaired and service center people are not responding.

HI.

I purchased a samsung mobile (MODEL B3210) from the MOBILE STORE kharghar,navi mubmbai on January 10 2010, it developed some problems with blutooth, charging point and speakers, i gave the handset for repairing to the samsung panvel, service center which is in navi mumbai, on 26/05/2010, from that day till now i have not received my handset, they are givi ng me lame excuses as the imei no is not there and the samsung server is down something like that all the time, with this excuse they have already taken 3 weeks from me, everytime i ask them they come up with the new thing, i have called the customer care center of samsung many times to get my compaints registered, but they gave me some wrong no. in mumbai and asked me to complain there which i was not able to connect only, as whenever i try to call on that no, it was coming busy, i would request you to kindly look intoo this at the earliest, samsung do make good mobiles but the service center and your call center people are runinig your reputation, the are arrogant and irresponsible. The details of my mobile are as follows:

these details are as written on the customer copy of the service center where i have submitted my handset.
Model: B3210
SN NO. RV8SC66068Y
Date of purchase: 09 January 2010.

please improve on your service center staff and your after sales service, they do not how to speak to customers, i chose to buy samsung mobile not to get humiliated by your ill-trained staff,
Again in the continuation of my ptrvious mail, i got the handset from
samsung service center, i checked the handset there with the battery
provided by my handset, it didn, t switched on then the service center
person gave me their battery it switched on, he told me probably my
battery fell so its not working, but then my battery was working
earlier as i had used it before in my handset before giving the
handset to the service center, anyways, i tried to purchase new
battery from the samsung store also which again when i tried is also
not working, my handset is still dead, please look into this and it
is dead from almost 6months after i purchased, i only used the handset
for 1 month and it is dead all the time or in service center, i am
finding as i have wasted 7000 rs in purchasing the handset.
I too bought Samsung Corby mobile on 23/02/2010, from The mobile Store Ltd, Mount Road Chennai (Invoice no TN/1962/00001/2018, IMET: [protected]) . The mobile battery was not even lasting for few minutes, so I sent it for repair, I was given back after repairing, but I was surprised to note that the problem was not solved. So I sent it back for repairing it again which I was told that there are some major issue with the mobile, the mother board have to be changed & the same will be given back after 10 days. The work order no is WA[protected] dated 11/08/2010, but till date either I have not got the mobile back nor I have been updated about the status of the same.
Every time I called customer care, I was given the contact no of some people or the other, who never picks call, or don’t call back, after listening to the problems.

The customer service is pathetic, I will never recommend any body to buy Samsung products.
I brought Corby pro GT-B5310 mobile phone on 14/04/2010 from Planet M retail Limited, E- 106 city center sector -1 Salt lake, Kolkata-700064. With One year warranty.

On[protected] all of sudden touch screen was got hanged and stop working then I approached to the Samsung service center (System & Services, 1130, Survey park, 793B purbalok saltlec, kolkata) they have kept the phone for 1 week and when they returned it the touch pad was working but the LCD screen was showing black dots and it was blinking, then the service center kept the phone for another 3 days and changed the LCD and touch panel and returned on[protected], now again on[protected] the same problem was arises this time when I approached to the service center they are saying due to moisture and humid weather this problem is arrived and that is not covered under warranty from the company.
And to rectify that workshop is asking Rs.5500.

samsung mobile gt-b3410 touch screen — faulty from last one month and ten days

not repair or teplace my cell phone from last one month due to screen problem
my contact no is [protected]
I am using samsung GT C3200 mobile. When I am restarting the mobile all the message are deleted!!!
some one pls help..
My phonec 3200 is 7 days old and me searching a solution till the time of open the phone.memory card not allow to copy into it.and ear phone not working .how to remove write protection to copy a file into memory card ?
i dropped my J700 phone.slide buttons are not working now.

Samsung — GT-S5233A mobile hanged

sir,
my samsung mobile handset GT-S5233A is hanged, touch screen not responding, how can i rectify it , at remote location where there is no service centre ?

Samsung Mobile — Mobile not working

I am Samsung mobile customer, I have bought Samsung wi-fi mobile phone on May-2010(touch screen) but now touch is not working. I spoke to your tech dept they provided me Janakpuri service center number and address and manager phone number also before going to Janakpuri I called to provided number but it was switched off.
I just want it know that if manager phone is switched off then who is responsible for customer query . I also went to Janakpuri service center waited for 4-5 hours in queue.
After that I got to know that my that my touch screen needs to be replaced but it was not available at the time. Service center manager told me that they will get touch screen part on Tuesday and they will inform me the same but been more than a week I did not get any call from service center …Even after so many hassle if customer still don’t get any positive response then what is he suppose to do.

Today again I am trying to call service center manager but still phone is switched off Samsung being very reputed company and that kind of customer care you people are providing its just pathetic..

Regards,
Diwaker Sharma
[protected]
hi, i have samsung (GT-B3313). this mobile show the phone mamory is full. i have been reset my mobile many time but phone mamory is not empty so plz solve my problam
I have samsung star and its display is not aligned properly. So every touch points to an item that is about an inch above on screen. This leads to major problem s i am not able to dial any number or message any one and also not able to delete anything. Please let me know if there is a service center in noida. Do not buy a Samsung mobile. They are !!!
I have GT-B3210 ...when i transfer my contact using Samsung Pc studio...it shows error

THE OPERATION RETURNED BECAUSE TIMEOUT PERIOD EXPIRED"

same error is showing while synchonizing with any other to do, music and any other stuff

pls any one who help me to come it out...

i hv really bad experience with samsung phone connectivity with pc is really poor
there are no samsung mobile repair in pune and parts the are neglliting for repair they are just given excessuse the is not aviable up till known
hi,

i bought one samsung corby 3g GT M 5650 Model, i am facing so many software problems in the mobile, now too it is not working, iam totally unsatisfied with the product.

can any one suggest me or call me for this,
name :- K.Balasubramani
Mobile:- [protected]
COMPLAINT FOR NOT REFUND THE AMOUNT OF SAMSUNG MOBILE NO. C6112 HAVING THE SAME MAJOR PROBLEM TWICE WITH THE SIX MONTH FORM THE PUNCHASING DATE and SERVISE OF SAMSUNG COMPANY

My name is Mukesh Bhai Kudesia R/o of 603/12 R. H. RLY COLONY, MANINAGAR AHAMEDABD. My mobile no. is [protected].

I have purchase a samsung C6112 model on 27-3-10. The same set became our of order with in two months of purchasing and handed over for repair to samsung service center. I can get back my mobile set i.e. samsung C-6112 with a month period after repair.

Secondly, It became again out of order with in four month and handed over to the samsung service centre on 10-2010, than since it is in your service centre. When I wirte to customer support to reund the money of mobile. They pretended and told me to meet your Ahmedbad branch manager. I meet the Branch Manager of Samsung Product at Ahmedabad but he refuse to refund the cost of the same and not to extended the warranty period of the mobile phone and told me get it after repair.

Also, I would like to draw your kind attention towards the your employees that feed the status of repaired mobile "Ready" in your computer system before rapir the product, when I went to take the mobile after confirmation on phone they answered me your phone has sent for programming and will be handed over later.

Tell me how much time I can use the mobile with in year period of warranty. Such as two and half months is gone for repair out of six months.

Please kindly arrange to refund the cost of my mobile which is paid to you
Dear Sir,
On 01.10.10. I bought one Samsung Corby+ (GT-B3410/*352089/04/163740/3*). Within a week I went out of Kolkata for 25 days in a Business trip. There I found several defects in the set which are the following : 1.The set switches off at its whimse even when the battery is fully charged, 2.The head-set does not work properly, 3.The LCD Screen often comes out of the set, 4.Ths SYNCHRONIZATION mode is absolutely absent, 5.The CONVERSATION mode switches off the set, 6.The features (viz., fonts, themes, etc) are not present which are available in other Corby+ sets, 7.The Incoming messages often switches off the phone, 8.There are scratches on the LCD Screen & the body. There are many other problems present in this set. Within a month of purchase I went to your Service Centre with a request to replace the set, but they told me that they can only repair the set and have no authority of replacing the set. A set can only be replaced by the higher authority . Let me, therefore, request you to REPLACE THIS DEFECTIVE SET as early as possible. Thanking you, Yours faithfully, ARUNENDRA MOOKHERJEE, Ph : [protected]

samsung mobile m5650 — four months no response

I have problem of touch screen in my set last foru month back and making regilar complaint in your authorise center after two month they have deposite the set and given 3 days time but now it is three month they are not giving my phone back and then i complaint to your comtmer care then they have given me complaint no [protected] and it is 8 days and they are also doing the same thing just one day and one day they are also not responding and now i am going to consumer cell becuase all my duty are done from my side and it very disgusting to deal with SAMSUNG Co. PRODUCTS.

my samsung phoneGT-E2120i not start only display of samsung startup show and then screen black and after show only that samsung startup screen any solution for this problem.
Dear sir/Mam
i have Samsung L700 and i have used internet on it and when i start than after 5 Min it will restart and after again .. plz give me solution on my Email Id(gaurav.[protected]@gmail.com)...

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18898
    Pending
    0
    Resolved
    11183
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR