After buying this Samsung frost free fridge in 1998, there have been repeated problems of water leakage in the fridge from the drain pipe behind the chiller tray followed by water spilling down the front opening under the freezer. Samsung's technicians came several times and after duly charging their fees, applied M-seal on the drain, claimed some block and went away. On one occasion, they even took the fridge to their factory. Now the problem has recurred and the fridge has become inoperable for this reason. I called a local repairman and he was familiar with this problem in Samsung. He says that this is a manufacturing defect and that Samsung has changed its design now. He also said that Samsung does not provide replacement for the defective pipes and wanted to search the local market.
Clearly, Samsung neither trains its technicians on these problems and now it seems, they depend on street repair kuccha techniques for repair such as M-seal and have abandoned their old models. I feel sorry for having bought this fridge from such an unreliable company and am still wondering what to do with the fridge now. Any help from a more competent repairman will help since Samsung has proved t be both costly and incompetent.
R Vijaykumar, IAS, Chennai Was this information helpful? | 
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