Samsung India Complaints & Reviews

I have purched samsung mobile phone model no. SGH-F 270 on 7th july 09. from frist day phone having problem with its mic, also battery not charged fully and discharged with in 1 hrs.

i have contacted to service centre at vashi navi mumbai. they asked me to check the mobile from their engineer at service centre. after that they have found problem in its board and asked me that they will send phone to the H.O. for repair. I have given phone on the same day 25 th july and was told to collect the phone after one week.
i have contacted service centre to collect my mobile phone but tilll date my phone is not repaired and they are not able to inform me that when it will get repaire and return to me.

i contacted to mr. prashant A.SM. to get the information, but it is surprise to me that he is also not able to tell anything about the same.
It is very sad that company having high brand equity but having very poor coustmer service as well very poor product quality.

Respected sir, we can purchase samsung scanner, copier cum printer model scx-4300 on dated 05/02/2009. From last 15 days our scx - 4300 not working. we informed our Dealer but we cant get any type of service from them. so please do needful.THANKYOU.
A.R.PRAJAPATI.
[protected]@yahoo.in

We own a Frost free Refridgrator SR34EMB.It is 10 years old.Suddenly it stopped working and the local service engineer said a part ie timer and bio meter has to be replaced.He procured it after 3 days from Bangalore.Now he says it does'nt suit and get another one or cut the size of the part to suite it.
I wonder how you can not have a part for a refridgerator ?
Now it almost 15 days it is yet to be repaired.I called the Customer care and registered the complaint.But again no one bothers to call or visit.What a shame on Samsung.Third class after sale.
Anandhi

I have bought Samsung split AC 1.5 T from Asansol 'Reco' dealer and installed two months ago by the authorised service agent headed by Mr. Bagchi.of Asansol
The Installer didnot repaired the portion damaged by them during installation. This was more than 10 times informed on the cell no. [protected]. Will Samsung company will set right the customer demand.
During installation the installer did not used any drill machine while making hole

I HAD PURCHASE SAMSUNG CDMA SCH-M569 DATED 21/04/2009 IN SURAT, GUJARAT.FROM VANSH TRADERS-SALABATPURA-SURAT. RETAIL INVOICE, BILL NO-113, NET AMOUNT -9900/-.
VANSH TRADERS SAY ME THIS MODEL AVILABLE CALL RECORDING FACLITTY AVAILABLE SO I TRUST AND PURCHASE THIS MODEL.
BUT CALL RECORDING NOT IN OUR PHONE I MANY MANY TRY CALL CUSTOMER CARE BUT NOT POSSIBLE THIS MODEL CALL RECORDING. CALL RECORDING FUNCTION IN OUR SET ERROR- NOT SUPPORT IN 4GV CALL.
I AM VERY BUSY AND BIG BUSINESSMAN SO NOT IMMEDIATELY GOING CUSTOMER CARE & VANSH TRADERS BECAUSE I AM BUSY.
BUT YOU NOTE SAMSUNG USER MANUAL SCH-M-569 BOOK I HAVE IT & I READ PAGE NO 21 CLEARLY WRITE CALL RECORDING METHOD.
BUT I GOING SURAT CUSTOMER CARE SAMSUNG-RING ROAD, MAJURA GATE NOT UNDERSTAND THIS PHONE CALL RECORDING FACLITTY NOT ANY PROPER SOLUTION. ALSO I TODAY CALL CUSTOMER CARE SAMSUNG HE SAY THIS PHONE SOME PHONE AVILABLE AND SOME NOT AVILABLE THIS FACLITTY.NOT PROPER GIVE ANSWER.
WHY ARE YOU SAMSUNG WRITE IIN USER MANUAL BOOK CALL RECORDING POSSIBLE.
PLEASE SIR NOTE SAMSUNG THIS MODEL NOT POSSIBLE CALL RECORDING I SEARCH IN OUR CIRCLE BUT WHY ARE SAMSUNG WRITE.
BUT I NEED CALL RECORDING FUNCTION.
I PURCHASE & SELECT THIS MODEL BECAUSE CALL RECORDING FUNCTION.
SAMSUNG COMPANY VERY BAD & USELESS MFG. MOBILE CDMA.
MY I.M.E.NO[protected]
MY CELL NO-0 [protected]

I purchased a samsung mobilr phone model E250 from Ankur electronics, Chembur, Mumbai, on a genuine purchase bill .On 12/07/2009 the mobile phone, all of a sudden became dead .The very next day i took it to Vashi Services, Sec-2, Vashi, Navi Mumbai, which is a authorised samsung service centre .On the preliminary check they reported a display failure and no other reason for mobile disfunction.The service centre then sent the mobile for further check and told to collect after a week, but they returned it after 16 days, on 29/07/2009 and with a reason of water logging. Despite the mobile being in the warranty period the service centre has said that it will be repaired out of warranty, i.e. on charges.

i sandeep complient to samsung tool free no [protected] on14/7/2009 till today no body attending my complient only responce on call is part is not avilable wai for 4 days our technical deparment will call u within two hrs but nobody ring me from this dept.of samsung.complient dept always give me the informaion that our tech.dept give u the details o[censored] r complient when they will attend it

i am very upset due to poor responce of samsung service

I am Mr.VithunKumar from Banashankari, Bangalore. My samsung model no is SGH-E840..I had submitted my mobile on 4/7/2009 at Samsung mobile service station at Jayanagar, #102, 7th main, 4th block, Near Jaynagar Police station.(PROBLEM-LIQUID LOGGED & NO DISPLAY).I expected date of handset return in two weeks.But last week wen i visited the service station they told me that it wil take 3more days and they promised me that they wil call me. but i have not got my phones yet.it has been almost a month.I have tried to make calls in the regard, but they do not bother to pick up the phone

sir,
This is Dr Imran Ahmed Khan from Vivekananda Polyclinic, Lucknow.

I have purchased a samsung mobile. SGH-J700i at 20-05-09. I faced some problem with it`s woking and reported at SHREERAM Tower, lucknow. They asked me to contact at Niralanagar service center, where they deposited my set at 15-07-09 and asked me to contact at 17th of this month. then they asked for one more week, i followed but in vain, i got another due date after 10 days. I reported on 3rd aug, they called me next day. I visited today but they are saying parts are not available and it will be available after indefinite period.I am a doctor posted in ICU it is not possible for me to trace their every next date . kindly please see in to the matter and solve it with set replacement or job completion. By fixing new fake dates they are wasting my warranty period.
my work order no is WA[protected]
thanking you in anticipation.

Hi I had purchased samsung mobile(C-300)At the price of Rs.6100/-From Sound of music shop at ulhasnagar -421003, at the month of march.I got 1-Year Guarantee/Warranty.From the dealer but unfortunately within a one month this mobile had stopped charging, I rushed to samsung service center for repairing as my mobile comes under Guarantee/Warranty.That person in service center checked my cell Phone said that there is connecter problem in my handset.He said that this piece cannot repairable .Till now i m not using my mobile fone.Its a hands folded request to samsung company kindly replace my mobile with new as i didn't used my piece more then 2-months.Kindly revert. Nd the Needful.
As early as possible.

WITH respect to above subject.I purchased SAMSUNG DVD WRITTER-IDE 20X, MODEL SH-S202J S.N.P9826RBQ507539E. on date 06/09/08 from RYTHM ELECTRONICS (BARODA).
As the DVD was not working properly and as it was within a guarentee period it was sent to its AUTHORISED SERVICE CENTRE (SUPER COMPUTERS SERVICES, 5 SAMPIYA FLATS, OPP WELCOME, URMI DINESH MILL ROAD, AKOTA, VADODARA, PH[protected].It was sent to service centre on Date:01/06/09 with Work Order no: 1858 .I would like to complain that till today they are giving fake replys of the product and since it has been two months, i am not getting any good response and i am highly dissapointed, with the service and product of the company.

I have purchased Samsung Mobile S3500 on 7 June 2009 at Croma, Mumbai.
From day one it is observed that :
1. The battery life is very poor. It drains off very fast that is within 4 hours even though any usage of mobile done, the battery is completely empty within 4 hours.

2. The signal strength is very poor.

3. The phone disconnects many a times while making a call

4. I have put 4 GB memory card in the mobile. And whenever I tried to store any data in the card, I get the message that the Memory card is not found.

I contacted Samsung Service Centre at Santacruz, Mumbai. I have been told that the battery is need tobe exchanged but not available at the Service Centre currently.
I have been hearing this answer from the Service Centre perosn since last one month.

For Memory Card problem the official there told me that the software is need tobe loaded again.

Every time whenever I visit the Service Centre, I observed many customers with some or other problems with newly purchased Samsung mobiles.

My question to Samsung officials are as under:
1. How come from day one, the problems are arising in a mobile which is a brand new piece ?
2. Do you make any quality checks of your products before send them to market for sale?
3. Why the software is needed to reload agin for a new piece?
4. In case, if there is any problem in the product, why the necessary parts / accessories are not available at the Service Centre within due time?
5. Why it is taking more than a month to make available a very common part of mobile i.e. Battery?

As a customer, I am absolutely unsatisfied with the quality of Samsung product and services of the company.

My Uncle had purchased Samsung Dual D880 handset, before 6 months Now the Display Strip is corrupted. So I took to the Samsung Authorised Service center Opp. Canara Collage Mangalore . At first I got the answer saying the strip stock will be reaching mangalore within 2 days . Now It has been nearly a month passed still reciving the same answer from the service center. Service center has failed to arraange a simple strip of running model...

DEAR SIR/ MADAM,
I brought a samsung mobile(S8003) IMER No-[protected] on 27/07/2009 from Big Bazer, Ameerpet, HYDERABAD, AP-500016.
On that day i came to cuttack, orissa, and i found some manufacturing defect (adapter not working and spot on display) on my mobile.
I show my mobile in CHANNEL-4, SERVICE CENTER, CUTTACK-01, ORISSA on dated 01/08/2009.
After seeing the mobile, they told me the mobile is having manufacturing defect, and this mobile set needs to be changed completly.they kept the mobile for two days to issue the DOA.
After two day (03/08/2009) they returned the mobile set, and told me if they will issue DOA here
Then it will be a problem, so collect the DOA from hyderabad service center .
I am sending all the documents in the Attchament please go through it. And also let me know what
i have to do now.please revert the mail asap.

sir
i bough samsung microwave oven on 2002 it was used in my house very rare monthly once is too much now it is fail to start with manual time setting .auto start ok (auto timing for coffee 3 minutes) i made complained on 05.12.2008. service engineer came on 14.12.2008 and received Rs 112 including service tax
he does damage the feather touch panel and he advice me take this oven to SANVEE CUSTOMER CARE no 10, Kasthuri bai gandhi nagar, Viyasarpadi, Chennai.39. I gave my oven to the above service care, they said please wait spare not available and also said in indian agreement law we are not allow to stock any spares after three years so please wait ... iam asking every ten days by phone, they answered please wait...they won't any call to me till this date(3.8.09) finaly they said june 2009 we have no spares so please take back your oven. I ask them please give your answer with writing, they said NO till this date they don't bother about me. sir India is poor country I am the monthly salary employee and I will not accept use and throw policy please help me
thanking you
Ubaidullah

I bought a samsung refrigirator an year ago exactly and for the second time we are calling the samsung customer care persons to come and refill the gas.
Just after 6 months from the date of purchase, a person had come and refilled the gas.
Today the same issue has again cropped up. And the customer care person says that since the warranty period is done, we need to pay for the gas filling.
And also no one from Samsung...

Respected Sir/Mam

I purchased a Samsung Mobile dated on 12/01/2009.Due to some technical problem I have to submit my mobile to Samsung Service Center C/O

Durga Electronics Services,
M-3 Ground Floor, Old DLF Colony,
Sec-14, Gurgaon. Ph :[protected].

on 20/06/2009.Till date, I didn't got any response regarding my mobile. They didn't provide any sort of satisfactory answer to me nor the company also. One an half month pass-out, they just do the mentally harassment.

Sir, it's my humble request to please take a strong step, so that no such problem raise in near future.

I send the reference number ( provided by Samsung Customer Care )[protected] as well as the attached receipt which I got from the service center as a proof of my statement.

Regards,

Ashwani Kumar
( [protected] )

Mr. Yoon-Woo Lee, Vice Chairman

SAMSUNG INDIA ELECTRONICS LTD. NEW DELHI.
7th & 8th Floor, IFCI Tower, 61, Nehru Place, New Delhi-110019

SUB: Semi Automatic washing m/c Model WT9201EG/XTL Sr.#W0925ZC0906937R CONSUMABLE PRODUCTS AND THE TREATMENT GIVEN TO CONSUMER BY YOUR COLLEGUES.
Dear Sir / Sirs,

A. Washing Machine

Apropos our following facsimile & Regd. A.D. we confirm the following;


On 28, 29 & 30.07.2009 Mr. Tanwer from M/s Boscos tried its level best but Complaint remains unattended.

On 30.07.2009 Mr. Karan Sobti called that a senior engineer will visit so one gentleman with Mr. Tanwer from M/s Boscos visited at 4.00 PM.

When he wanted to leave without any solution we intervened & reply was given that he will discuss with in his company.

On 30.07.2009 we received a message via SMS mobile # [protected] stating;

Quote:

Sir, our technical trainer and engg will reach ur place before 2

Unquote:

The gentlemen as per SMS visited but the problem remained unsolved.

The high headed trainer dares to tell my wife that “KEEP A PHOTOCOPY OF THE BILL” & wanted to go away.

May we ask?

1. Are we asking some thing extra ordinary from SAMSUNG?
2. How your trainer uses such words to keep a copy of the bill?
3. This proves beyond any doubt that the Model in question introduced by you in Sep. 2008 is HAVING DESIGN DEFECTS. IF NOT then
4. We shall like to see a single machine working without problem.





We await your response regarding our feed back.




For YACHT Internationale
Er. GOPAL K. SAHI, B. Tech. 1971
(Ex. GM M&M Dir. Hero Group)

PS. Please take a note of above and action other wise we are forced by the circumstances to approach;
1. Before Hon’ble President, Delhi State Commission,
CONSUMER DISPUTE REDRESSAL FORUM,
‘A’ Block, First Floor, Vikas Bhawan,
I.P. Estate,
NEW DELHI –110 002

With a complaint under CONSUMER PROTECTION ACT 1986, that HOW a multi national S. Korea company is producing defective goods & cheating INDIAN CITIZENS.

2. Director General (Investigation & Registration)
MRTPC
Bikaner House Baracks
Shahjahan Road
New Delhi 110011










Associates: AaSAHI Services:-REP M/s. SINEXIMCO PTE. LTD. SINGAPORE; M/s. HITEXIN CO., LTD. THAILAND;
M/s. NAMSUNG CO. LTD. S.KOREA; M/s. M/s. JUNG WON CORP. S.KOREA; M/s. T.K. INTERNATIONAL S.KOREA; M/s. PANCOMETEX IND. Co. LTD. TAIWAN. R.O.C.
MAHINDRA APARTMENTS, FLAT #: A-403, VIKASPURI, NEW DELHI 110 018 INDIA


“SUB KA MALLIK EAK – SHIRDI KE SAI BABA”
YACHT Internationale

{ PROFESSIONAL MARKETING, ENGG. CONSULTANTS, IMPORTERS & EXPORTERS } MOTTO: CUSTOMERS’S SATISFACTION
TEL. ( VOICE ) #: +[protected] FACSIMILLE #: +[protected] / 552 1285 TELEFAX – PANIPAT[protected]
E mail : _ [protected]@gmail.com [protected]@hathway.com
Via Facsimile[protected]/19 Regd. A.D. 7/27/2009 6:12 PM

KIND ATTN: Mr. Jung Soo Shin, President and CEO of Samsung South West Asia Operations and President & CEO of Samsung India Electronics Ltd.
Mr. Yoon-Woo Lee, Vice Chairman

SAMSUNG INDIA ELECTRONICS LTD. NEW DELHI.
7th & 8th Floor, IFCI Tower, 61, Nehru Place, New Delhi-110019

SUB: CONSUMABLE PRODUCTS AND THE TREATMENT GIVEN TO CONSUMER BY YOUR COLLEGUES.
Dear Sir / Sirs,

We purchased the following;

B. Washing Machine

Vide invoice # 1970 dtd.[protected]Next Retail Vikaspuri, New Delhi)
We regret to say that your after sale service is useless. In this connection BP. No. [protected] was created on 24.5.2009.

As nobody attended the defect we called on;

27.06.2009 M/S. Sarita, Manish, Pratibha, Pushpinder & Nisha.

On 25.07.2009 #[protected] M/s. Manmohan, Sunny, Abhishek ……………..Complaint not attended

On 26.07.2009 #[protected] M/s. Sidharth, Abhinav …………………………...⇄ not attended

On 28.07.2009 #[protected] M/s. Nitu, ……, & Abhishek……..………………...Com...⇄ not attended

Seeing all this we felt like to inform you before placing the facts in Distt. Forum, Janakpuri under the Consumer Protection Act 1986.

This proves beyond any doubt that your company is not pushing substandard products but also poor service provider.



C. Air Conditioners

Apart from above we purchased two (2) air conditioners vide invoice # 0022494 dtd. 28.06.2009

(Next Retail Vikaspuri, New Delhi)

Thank god that we purchased only two from your company out of five (5)

We had to struggle for more than 20 days to get the defective grill attended.


May we know?
1. Is this the S. Korean standards?
2. Is there no body in the company to think for the customer?
3. Is your area service manager in hand in glove with your franchisee M/s. Boscos?
4. Is he so irresponsible guy?
5. Have we committed a crime in going for your product?


We await your response regarding quality of products and poorest after sale service.




For YACHT Internationale
Er. GOPAL K. SAHI, B. Tech. 1971
(Ex. GM M&M Dir. Hero Group)



































Associates: AaSAHI Services:-REP M/s. SINEXIMCO PTE. LTD. SINGAPORE; M/s. HITEXIN CO., LTD. THAILAND;
M/s. NAMSUNG CO. LTD. S.KOREA; M/s. M/s. JUNG WON CORP. S.KOREA; M/s. T.K. INTERNATIONAL S.KOREA; M/s. PANCOMETEX IND. Co. LTD. TAIWAN. R.O.C.
MAHINDRA APARTMENTS, FLAT #: A-403, VIKASPURI, NEW DELHI 110 018 INDIA

I bought a 1.5 ton split AC from your dealers Kings Electricals in Panvel approximatelt fourteen months ago. They installed the unit, which was never tested by the installation crew, since there was ;oad shedding. They did not return the next day or any day after that. When I tried to put the AC on after two days. It would not work. In fact the compressor became cold and full of ice, whereas the blower was throwing hot air. My complaints fell on deaf years. Calling on the dealers personally brought about an inspection. This was after one month or more. They informed me that the compressor did not work and so that was replaced. So was the remote control which too was not in order. The AC worked after that. My visits to this location (Farm House 16 km from Panvel) are infrequent and collectively the AC has worked for about 250 hours. Since the last month it has stopped cooling and my complaints to "kings" has brought me nothing but grief. I have been calling your Gurgaon/Delhi number. After getting through, I made a complaint and was given a No. [protected]. This was on the 19th July. So far no one has bothered to see the machine. Again contacting Kings, I was given your "local" persons contact. MR Gajanan at [protected]. He refused to come on the phone and I spoke to a giggling girl who promised to call me back in fifteen minutes. That was 12 hours ago. Gajanan has no time. I got through to your Delhi no after hanging on for one hour. I spoke to one "Nayan" and was given the same complaint no. as mentioned earlier. Nayan promised that the local man would call me to fix a time within half an hour. That was six hours ago.
WHAT DO YOU EXPECT ME TO DO? I AM A SENIOR SENIOR CITIZEN AND GETTING A RAW DEAL FROM SAMSUNG WHO ARE NOT BOTHERED ABOUT CLIENTS.

how to install java application in samsung star GT-S5233A.

Please Solve this problem..and reply me..

Rohan Master.