[Resolved]  Samsung - Window Ac - 1. 5 Ton — Poor Service - A/C

Samsung Window 1.5 ton AC — Poor Service

Dear Sir,
This is with reference to my BP No [protected] lodged on 24 Apr 08 at 0900 hrs where-in I had specifically told about rectification of two defects in the Window Air Conditioner Model No AWT 18 S1WDB i.e. Inadequate Cooling and Replacement of Temperature/ Thermostat Control Knob. You may like to confirm this since you record your messages for quality purposes. I was told by your service executive that the complaint would be attended to by evening the same day i.e. 24 Apr 08. I had given number of reminders but no service engineer came and attended the complaint and again on 25 Apr 08 I reminded repeatedly 4 to 5 times to your service executives at call centre. Then at around 1900hrs the service engineer came to rectify the defects.
To my astonishment the service engineer who was detailed to attend to my complaints neither carried the Temperature Gauge to show me the grill temperature nor he brought the Temperature Control Knob. On asking the reasons the service engineer said he was not told about the defect by the call centre executives.
I had given the unsatisfactory report and given my remarks in the feedback form. The same can be checked at your end. I am not at all satisfied with the performance though I made the payment. You are requested to detail a suitable service engineer to rectify the defects with proper tools/ gauges and spares failing which I shall be forced to take up the matter with Consumer Court.
Waiting for an early response.
With best wishes,
Col GG Singh
Flat No 42, Plot 13 B
The Palms Society, Dwarka Sector- 6
New Delhi
Tele- [protected]

POOR SAMSUNG A?C SERVICE BY VIJAY GANESH, ARUMBAKKAM, CHENNAI

Yes the same Problem with me too, I live in Annagar West, possess 1.5 Silver Nano Samsung Window A/c. When I had contacted Samsung service for problem in the A/c, last May 09, the guys from VIJAY GANESH had come & inspected. Mentioned that the Gas was leaking & had to weld the copper pipes. He took the A/c to his shed in Arumbakkam, repaired & bought back after a week, charging s 3000. Then I called them for regular Service in August 09. Now in Oct 09 the same issue arose, with ice formation on the tubes & the gas leak - this time the gas is smelling. We called Samsung service & they sent the same Vijay Ganesh guys again. The visiting technician mentioned that the cipper pipes have developed holes & the gas is leaking.The worst is the explanation the the technician gave was not convincing {he said that the dust from inside of thr room had caused the holes in the coil pipes...how could that be! If that was the case there would not be a single A/C working fine in India & all the A/c companies would have to flee India} He told me that again I have to spend another Rs 200 for welding the pipes. This is not acceptable at all - they repaired the system for the same fault in May 2009, Serviced in August 2009 & now they inspect in Oct 2009 & say that it would cost another Rs 2000.for repairing. I called the Samsung Service office & reported this incident. The reply I got from the Service Desk guy Nagaraj was alrming he said. He said Samsung cannot take any action against Vijay Ganesh- as they are the only Sole agents for Annagar Chennai for Samsung Service. This is totally nonsense - it shows that Samsug is not a process compliant company. They are intersted only in the Sales & not in After Sales serivice.

We bought the A/c in June 2006 - paying the highest price for a Window A/c - Rs 18000.

This is a costly lesson & now I want to suggest to all those who want to buy an A/c thus :

PLEASE DO NOT BUY SAMSUG APPLIANCES AT ALL. GO FOR LG or VOLTAS etc.

regards
Mani
11 th Main Road
Annnagara West
Chennai

The second time charge mentioned should read as Rs 2000 & not Rs 200 in the above compliant
Mani

samsung service good svc in eny samsung product2

samsung 1.5 ton air conditioner — servicing

I HAVE BOUGHT THE SAMSUNG A.C 1.5 TON IN LAST YEAR may 2005 BUT NO BODY CAME TO SERVICE IN ENTIRE YEAR SO PL SEND SOME ONE TO COME AND SERVICE MY A.C.IN MARCH MONTH.

Samsung 1.5 Window AC — Poor Customer Service/Request not handled

Hi,

I had logged a request for our 1.5 Ton Window AC to be serviced about 2 weeks ago. On repeated occasions I called and was told the request has been forwarded to the team and they will call at your house within 24 hours. Well, the first 24 hours came and went. I called to check the status and was told that they will forward the request to the team and they will call back in 2 hours. Those 2 hours also came and went. I called back and the same thing happened again. Till date our AC has not been serviced and I have not received a call.

We pay for the services and expect them to be catered too. Why call yourselves to have a 'Customer Service Team' wherein there are no services given to the customer.

I guess I write this with no expectations of a response/action. But, since you have this portal, I thought why not give it a try!

Should I expect my AC to be serviced?

It is true...Even I had the same problem...Samsung service for AC is worst...Everyone should avoid Samsung products then these companies will keep the right service center.