[Resolved]  Sandeep Kumar — Cash not Dispensed in ATM but Account Debited vide Transaction no 1813 at PUNJAB NATIONAL BANK,DORAHA-141421,LUDHIANA PUNJAB

Address: Ludhiana, Punjab

I Sandeep Kumar having account no SB-19936 with Canara Bank, Bharat Nagar Chowk, Ludhiana, Punjab i have made a ATM transaction of Rs. 10,000/- on dated 15.12.2007 at PUNJAB NATIONAL BANK DORAHA, PUNJAB but cash was not dispensed. I have filed the below complaint on 18.12.2007 till now almost three years has been passed but I have not received any refund. Therefore I humbly request you to please look into this matter again.
Kindly credit the same amount in my account as soon as posible.

Yours Sincerely,
Sandeep Verma
[protected]SEE BELOW COMPLAINT)


TO DATE: 18.12.2007
THE MANAGER,
PUNJAB NATIONAL BANK,
DORAHA.


Sub: Complaint against error debit in my a/c no. SB 19936 ATM-CUM-DEBIT CARD NO. [protected]-(CANARA BANK) IN THE NAME OF SANDEEP KUMAR.
Sir,

I HAVE ATM –CUM-DEBIT CARD NO. . [protected] -ISSUED BY CANARA BANK. ON 15TH OF DEC-2007 (SATURDAY) AT APPROX. 6.40 PM I MADE A CASH TRANSACTION THROUGH MY ATM CARD AT PUNJAB NATIONAL BANK –DORAHA FOR RS. 10000.00 (RS TEN THOUSAND ONLY). BUT THE TRANSACTION WAS NOT SUCCESSFUL AS THE MESSAGE FROM THE MACHINE SHOWED “INSUFFICIENT FUNDS” WHEREAS THE CR. BAL. WAS RS. 12402.00. AFTER THAT I WENT TO LUDHIANA AND PUNCHED MY CARD AT OVERSEAS BRANCH OF CANARA BANK –DHOLEWAL.

AFTER THAT I APPROCHED CANARA BANK ON 17.12.2007 (MONDAY) AND POINTED OUT THE ERROR. I WAS TOLD BY THE CANARA BANK STAFF THAT THE TRANSACTION HAS ALREADY BEEN DONE THROUGH PUNJAB NATIONAL BANK VIDE TRANSACTION NO. 1813 DT 15.12.2007 THROUGH ATM. BUT WE DID NOT RECEIVE ANY CASH.

WE HEREBY REQUEST YOU TO VERIFY, CHECK AND CORRECT THE ENTRIES AND REFUND OUR CASH.
WE HOPE THAT KEEPING IN VIEW GOODWILL OF YOUR BANK, YOU WILL SATISFY US BY RECTIFYING THE ERROR IN YOUR ATM MACHINE.


Yours Sincerely,

SANDEEP KUMAR

A/C NO. SB-19936

MOBILE No.[protected]



CC: CANARA BANK,
BHARAT NAGAR CHOWK,
LUDHIANA