[Resolved]  Sanjay — non resolution of complaint

Address: Ghaziabad, Uttar Pradesh

I lodged my complaint on Saturday 25th Sep, 2010 for my refrigerator with complain number [protected]. However no call was made by the service center till 26th Sep 2010. i got a call on 27th saying that the engineer will resolve the issue today. however no visit was made by any engineer. on 28th one engineer Mr Harsh came to visit and told that there is gas leackage problem so another engineer will resolve the issue by evening. however till 06:00 PM no one came and when i contacted the service center then they said gas engineer is on leave and so the problem will be resolved by 29th.

but still on 29th no response came from the sevice center. we are loosing aur faith from the samsung products. on calling the customer care they just say that we are taking it on priority but nothing is happening.


If this is the kind of support samsung is giving to their customer then we are helpless.

please do something