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So many complaints are posted but has Sapphire Honda responded?
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hai, i gave my dio to the saphire honda for the 4 service. my vehicle had self starting problem and they returned the compliant and they told they will give the vehicle in evening and within promised delivery time otherwise they charge the 75rs penalty for that oopps!!!. i recieved the vehicle and self starting problem like that only and they taken my battery for replcement and they not given stand by battery more than 15 days over they not given battery know also it is too much ... please dont go saphire honda . they are not for us to give better service but they are working for money only .. please dont go there
hi all,
I faced service problem in saphire honda showroom Bangalore. Really they are bad in their service.They are not treating as a customers. When they called me and told that your bike is ready, come and collect. Then i went to collect my bike.They made me to wait for 1hour, and i doubt really they did water service to my bike or not.The supervisor also didn care for my words. Really worst service i have ever seen in any show room.Friends please never ever give service in saphire honda showroom.and the bill is also too heavy.
I faced service problem in saphire honda showroom Bangalore. Really they are bad in their service.They are not treating as a customers. When they called me and told that your bike is ready, come and collect. Then i went to collect my bike.They made me to wait for 1hour, and i doubt really they did water service to my bike or not.The supervisor also didn care for my words. Really worst service i have ever seen in any show room.Friends please never ever give service in saphire honda showroom.and the bill is also too heavy.
Hi All,
I have three viechles (1 unicorn and 2 activa's). I'm providing service from the very start, the service is very good for me. Mr. Nazir Hussain (manager) is very approachable, customer friendly, and provide solutions if you have any issues. I really appreciate the hard work they provide for us. Might be your is specific case contact Nazir. He would solve the problem.
--Nagaraj
I have three viechles (1 unicorn and 2 activa's). I'm providing service from the very start, the service is very good for me. Mr. Nazir Hussain (manager) is very approachable, customer friendly, and provide solutions if you have any issues. I really appreciate the hard work they provide for us. Might be your is specific case contact Nazir. He would solve the problem.
--Nagaraj
Saphire honda — service
Hello everyone ,Last week i registerd complaint regarding the service by Saphire guys.I was only convinced by the service people saying that the problem(noise in the engine) is common for vehicles which are coming now in market.Yesterday i got a call from the showroom as a response to my complaint and they have assured me that they will take care of all these things whatever may be the issue from the service centre, and i am hoping that i wont face any problems in future .I believe Honda motorcycles are dominating nowadays in market.I suggest all young guys to go ahead for honda bikes.
Regards & Thanks
Chethan
Hi All,
Please call me on [protected] for any problems at Saphire Honda will try and address to all your issues. Kindly call
Thanks
Hafeez
Please call me on [protected] for any problems at Saphire Honda will try and address to all your issues. Kindly call
Thanks
Hafeez
Hi All!
I completely agree with the complaints about Saphire Honda, JP Nagar, Bangalore, Karnataka, in terms of service.
I own a Honda Stunner.
We all know that the rear seat of Honda Stunner can be removed completely to access the glove compartment. After the 1st free service, I was in for a rude shock. I found out that one of the two horizontal rubber pads on the inside of the rear seat, to hold the rear seats in position so that the rear seat does not shake or move, is missing. I reported it the same day, after collecting my bike from service. I was informed that it must have been loose and must have come out during servicing. I was informed that once that part is found, someone will call me and it will be put back in my bike. I am yet to hear from Saphire Honda about the part, "even after 3 MORE free service".
Recently, the 4th free service was done on my bike. On all the 4 occassions (free services), I had reported my concerns about the battery condition. The battery will not hold charge if the bike is not driven for 2-3 days at a stretch. It is as if the battery has drained completely.
There have been 2 instances when I had parked the bike at night and the next morning, I had to push the bike to start. The first one was within 10 days of collecting my "brand new bike". Had it been a different country, it would have been easy to sue Saphire Honda for providing a bike that does not start withing 10 days of collecting the bike. But here in India, things are not that easy. Right now, I do not intend to complain about the Indian System.
In my case, after the 4th service, which has been done not more than 2 weeks ago, there has been no issues with the battery. But I am sure that, within a couple of weeks, the issue will come back again.
The only good thing about this whole episode is that the Service Manager is approachable, very polite and friendly. Along with the Service Manager, there are couple of people, who are friendly as well. I have not interacted with everyone.
But, being friendly and polite will "not" fix the issues with the bike. I need to purchase an AMC (Annual Maintenance Contract) for further servcing. I am having 2nd thoughts about getting it from Saphire Honda.
Another issue is that, one of the parts is due for my bike, for which I have paid, in full, 2-3 months ago, but the part is still not available from Honda. This was informed to me by the Service Manager of Saphire Honda. Since then I have enquired from various Honda Genuine Parts suppliers about the availability of the part, but till now, I do not have that part installed on my bike as it is not available. It was informed to me from multiple Honda Genuine Part Suppliers, that 90% of the parts are not available from Honda. In this regards, I feel "Honda is the worst brand on After Sales Service". Now, who would want to purchase a bike for which, the spare parts are not available?
Whatever be the reasons from Honda for not providing the parts, ultimately, the bike owners are the ones who suffer. This is something that is "not acceptable at all" to me and I am sure it will not be acceptable to anyone. Now I wish, that I had not purchased a Honda bike and specially from Saphire Honda, JP Nagar, Bangalore, after the bad experience I have had.
I am hoping that this time, the battery of my bike does not give low performance or fail, else I will have to think of disposing my bike and "Purchase A Non-HONDA BIKE".
I completely agree with the complaints about Saphire Honda, JP Nagar, Bangalore, Karnataka, in terms of service.
I own a Honda Stunner.
We all know that the rear seat of Honda Stunner can be removed completely to access the glove compartment. After the 1st free service, I was in for a rude shock. I found out that one of the two horizontal rubber pads on the inside of the rear seat, to hold the rear seats in position so that the rear seat does not shake or move, is missing. I reported it the same day, after collecting my bike from service. I was informed that it must have been loose and must have come out during servicing. I was informed that once that part is found, someone will call me and it will be put back in my bike. I am yet to hear from Saphire Honda about the part, "even after 3 MORE free service".
Recently, the 4th free service was done on my bike. On all the 4 occassions (free services), I had reported my concerns about the battery condition. The battery will not hold charge if the bike is not driven for 2-3 days at a stretch. It is as if the battery has drained completely.
There have been 2 instances when I had parked the bike at night and the next morning, I had to push the bike to start. The first one was within 10 days of collecting my "brand new bike". Had it been a different country, it would have been easy to sue Saphire Honda for providing a bike that does not start withing 10 days of collecting the bike. But here in India, things are not that easy. Right now, I do not intend to complain about the Indian System.
In my case, after the 4th service, which has been done not more than 2 weeks ago, there has been no issues with the battery. But I am sure that, within a couple of weeks, the issue will come back again.
The only good thing about this whole episode is that the Service Manager is approachable, very polite and friendly. Along with the Service Manager, there are couple of people, who are friendly as well. I have not interacted with everyone.
But, being friendly and polite will "not" fix the issues with the bike. I need to purchase an AMC (Annual Maintenance Contract) for further servcing. I am having 2nd thoughts about getting it from Saphire Honda.
Another issue is that, one of the parts is due for my bike, for which I have paid, in full, 2-3 months ago, but the part is still not available from Honda. This was informed to me by the Service Manager of Saphire Honda. Since then I have enquired from various Honda Genuine Parts suppliers about the availability of the part, but till now, I do not have that part installed on my bike as it is not available. It was informed to me from multiple Honda Genuine Part Suppliers, that 90% of the parts are not available from Honda. In this regards, I feel "Honda is the worst brand on After Sales Service". Now, who would want to purchase a bike for which, the spare parts are not available?
Whatever be the reasons from Honda for not providing the parts, ultimately, the bike owners are the ones who suffer. This is something that is "not acceptable at all" to me and I am sure it will not be acceptable to anyone. Now I wish, that I had not purchased a Honda bike and specially from Saphire Honda, JP Nagar, Bangalore, after the bad experience I have had.
I am hoping that this time, the battery of my bike does not give low performance or fail, else I will have to think of disposing my bike and "Purchase A Non-HONDA BIKE".
Hi All,
I delivered my Activa for servicing on 23.4.11, I repent having given it to Sapphire. The petrol was pilfered, wash done without removing the battery shield the cobweb was there when I went to replace the battery, absolutely pathetic.
The delivery boys, service advisor trying to cajole you just to make a few bucks out of the materials, consumables, stolen petrol, and improper advice on serivces provided.
I have filled the feedback form but to my surprise no one has called back to find out what went wrong.
My friends be careful while delivering your bikes or scooters.
Raghuveer.N ([protected]@yahoo.co.in)
I delivered my Activa for servicing on 23.4.11, I repent having given it to Sapphire. The petrol was pilfered, wash done without removing the battery shield the cobweb was there when I went to replace the battery, absolutely pathetic.
The delivery boys, service advisor trying to cajole you just to make a few bucks out of the materials, consumables, stolen petrol, and improper advice on serivces provided.
I have filled the feedback form but to my surprise no one has called back to find out what went wrong.
My friends be careful while delivering your bikes or scooters.
Raghuveer.N ([protected]@yahoo.co.in)
The worst Honda service centre, had spent Rs 4000/- on servicing, quality of work done "ZERO".
The service manager Mr Iftikhar is good for nothing, mechanics on the road side have better customer sensitivity than Saphire Honda service managers. Had the worst experience & would never go back nor recommend anybody (Vehicle No. KA04 - EK4611)
The service manager Mr Iftikhar is good for nothing, mechanics on the road side have better customer sensitivity than Saphire Honda service managers. Had the worst experience & would never go back nor recommend anybody (Vehicle No. KA04 - EK4611)
Saphire honda — Quality of work
The worst Honda service centre, had spent Rs 4000/- on servicing, quality of work done "ZERO".The service manager Mr Iftikhar is good for nothing, mechanics on the road side have better customer sensitivity than Saphire Honda service managers. Had the worst experience & would never go back nor recommend anybody (Vehicle No. KA04 - EK4611)
Recently bought a Honda Dio, not even 500kms met with a small accident which damaged the front shield & had to wait for 4 weeks or more to get the part fixed. Sapphire HONDA Is having some problems with dealership & Honda, (this was confirmed by a Honda person itself). hence they dont get proper supply of parts. Silicon Honda is good at sales, service after sales etc. I had to arrange the part & give them.
Most pathetic staff, unprofessional & they will interchange the vehicle parts with worn out without you knowing it & finally ur vehicle is handled like a piece of . Biggest mistake of my life that i went to buy a vehicle thru this dealership.
I will not recommend it to any one.
Most pathetic staff, unprofessional & they will interchange the vehicle parts with worn out without you knowing it & finally ur vehicle is handled like a piece of . Biggest mistake of my life that i went to buy a vehicle thru this dealership.
I will not recommend it to any one.
Saphire Honda is a sick place to get all the Honda 2 wheelers serviced.
Last time i visited for replacing the side stand of my bike, but the were asking for the booking/appointment details for that small piece of work. They dont have any minor issue counter where in you can get your minor repairs done easily and quickly. To change the side stand of my vehicle they said to leave the bike and take it on the next day. Whats wrong with those people, just to replace side stand i have to wait 1 day. man!!!
Last time i visited for replacing the side stand of my bike, but the were asking for the booking/appointment details for that small piece of work. They dont have any minor issue counter where in you can get your minor repairs done easily and quickly. To change the side stand of my vehicle they said to leave the bike and take it on the next day. Whats wrong with those people, just to replace side stand i have to wait 1 day. man!!!
I own an Activa for the last 6 years. Gave it for an engine service (cost me 16K)...at JP Nagar service center. AFter 2 weeks, my vehicle broke down again! Its been 4 weeks since I called the breakdown team to tow my vehicle. But still no one has turned up.
Damaged Bike
I got Unicorn from SAPPHIRE HONDA on 7/10/11. and gave me Damaged Bike. so many times going to service station now they are telling u have to change Handle BAR how it is possible only driving in 40 speed no accident and now asking for changing BAR
Very Poor Services From Sapphire Honda
Sudhir Thakre
[protected]
I got Unicorn from SAPPHIRE HONDA on 7/10/11. and gave me Damaged Bike. so many times going to service station now they are telling u have to change Handle BAR how it is possible only driving in 40 speed no accident and now asking for changing BAR
Very Poor Services From Sapphire Honda
Sudhir Thakre
[protected]
yes i agree with all of you . Sapphire Honda -even erghatta road is the worst centre . i booked active honda on 8th april 2012, they said they will deliver before 1 month. i didnt had any urgency . I had choosen a loan provided from saphire authorized vendor Family credit. But the people without check calling me unnessarily, Madam your vehicle is readypls come and get it. i was shocked within 2 days hw it is possible then after every two to three days i receive a call for enquiry to book the vehicle, or to produce some documents etc. Atlast succesfully they finished all procedure and promised me to give a vehicle on 19 apr 2012. Even i was very happy somhow i am getting the vehicle soon without bothering their torture. But That foolish people again postponed to take vehicle on 23/4/2012, they requested Madam pls come without fail . i told them i wil collect it on 24/4/2012 on eve of Akshaya Tritiya, as it is ospious, i took half day leave at my office . At 1.30 am people called me again for enquire as it is ospicious pls book the vehicle . when i confirm them i already booked and get vehicle today. They turned up saying tuesday is holiday for the showroom . The guy who was interacting with me all these days switch off the mobile. So stupids the people and the service over there.
I request you all the, dont even book the vehicles there. As above comments they are old age stupid people . They are running the business only becouse of honda brand not the branch. Over all experience of mine at saphire honda is a dissaster.
Now after reading comments about services i am really worried after getting vehicle wat would be the condition of the vehicle.
I request you all the, dont even book the vehicles there. As above comments they are old age stupid people . They are running the business only becouse of honda brand not the branch. Over all experience of mine at saphire honda is a dissaster.
Now after reading comments about services i am really worried after getting vehicle wat would be the condition of the vehicle.
Very True, Saffire Honda service sucks. I had left my vehicle for service twice but tboth the times they royally screwed rather than fixing the problems reported.
I booked honda activa from sapphire Honda and i have experienced the laziest staff in the world. The staff is untrained and the showroom condition is also very pathetic. The ac in the month of April were not working, no comfort in getting the test ride.
When i went for my first service, the experience was worst. The mechanic was very rude and no one was there to look after the bike.
Never ever go or buy from sapphire.
When i went for my first service, the experience was worst. The mechanic was very rude and no one was there to look after the bike.
Never ever go or buy from sapphire.
I recently got first service done for honda activa. Bike is handled very carelessly. There was no stock of front gaurd when i got bike delivered and for safety reason, i ensured it is done in first service. i was shocked when i saw rusted steel bars in front with horrible fitting. Infact they were not having stock even after one month and have managed to get some old rusted gaurds. Even after fighting, only one side gaurd was replaced but i can see a part of mental sheet coming out and making it look ugly.
The Quality of service has improved to an all new level now.The service was really satisfactory.Can't wait to visit Saphire once more.
The Quality of service has improved to an all new level now.The service was really satisfactory.Can't wait to visit Saphire once more.
