Comments
I will say very Pathetic with the service/sales people except the Managing level people. Sales/Service people are not going to take decision which is going to solve your issue, you have to see the managers for something justifiable.
I bought a cb unicorn bike from them, and got delivered within 3 days because payment was in cash. We took the vehicle from them but haven't noticed a dent in the petrol tank because it was night and bike's colour was black.
Next day we returned it, but they didn't accepted it happened from them and said can't do anything about it. Luckily the manager was more sensible guy who accepted the complaint and got us the tank replaced.
I have paid them for Teflon coating, but it was not done on my bike. When i asked, the guys were claiming it was done. Later i got it done from another dealer for half the price.
I got the helmet lock fixed on tail part. When i asked the dealer who did the Teflon coating to fix it on the crash guard, he said for crash guard it's another type of lock and i will get the tail one replaced from where i took the bike itself if i shows them the bill.
When asked this to sapphire Honda guys they told me like can't replace it and i have to buy new helmet lock for crash guard etc. Their justification was they have to cut off the lock that is fixed on the tail, which was illogical, because its something just fixed using screws. Kinda irresponsible guys.
If you happened to buy something from these Sapphire honda dealer next to Central Mall next to Jayadeva be extremely cautious on the deal. While i was booking the order itself i have told the sales girl about complaints i read online and i don't want any scratches or dents in my new Vehicle, but even then this much things happened. they doesn't care once the payment is received.
Am not going to do even a single service here.
I bought a cb unicorn bike from them, and got delivered within 3 days because payment was in cash. We took the vehicle from them but haven't noticed a dent in the petrol tank because it was night and bike's colour was black.
Next day we returned it, but they didn't accepted it happened from them and said can't do anything about it. Luckily the manager was more sensible guy who accepted the complaint and got us the tank replaced.
I have paid them for Teflon coating, but it was not done on my bike. When i asked, the guys were claiming it was done. Later i got it done from another dealer for half the price.
I got the helmet lock fixed on tail part. When i asked the dealer who did the Teflon coating to fix it on the crash guard, he said for crash guard it's another type of lock and i will get the tail one replaced from where i took the bike itself if i shows them the bill.
When asked this to sapphire Honda guys they told me like can't replace it and i have to buy new helmet lock for crash guard etc. Their justification was they have to cut off the lock that is fixed on the tail, which was illogical, because its something just fixed using screws. Kinda irresponsible guys.
If you happened to buy something from these Sapphire honda dealer next to Central Mall next to Jayadeva be extremely cautious on the deal. While i was booking the order itself i have told the sales girl about complaints i read online and i don't want any scratches or dents in my new Vehicle, but even then this much things happened. they doesn't care once the payment is received.
Am not going to do even a single service here.
This showroom is the worst showroom ever.. I have purchased my bike just a year ago and within this period my bike engine got ceased twice. .Either there service is worst or there bikes are worst. in 33000 kms they changed cranks shaft twice and did engine work thrice. still engine noise is there. i have always ridden my bike below 55 kmph. and have even maintained properly.
Honda Sucks !!! I would recommend everyone not to go for this showroom nor give your vehicle for service here...
Honda Sucks !!! I would recommend everyone not to go for this showroom nor give your vehicle for service here...
My experience with Sapphire Honda, JP nagar is not good. They gave me a bike that had engine problem. After tough arguements, they committed to replace the bike with a new one. They did so, 4 days after the promised day. Till now I have not received the documents, other than Insurance copy. They have not even given the service manual and they are not at all bothered for it. After say 20 calls per day also, they dont pick up/say stories of all excuses. Hope they are not bothered once the amount is received in full.
I will service my bike in a normal bike repair shop and this bike of mine will never go to any saphire honda for even service.
Guys, beware of saphire hinda guys. Do not accept any false promises. Get everything in writing and do not leave the showroom unless your problem is resolved.
I will service my bike in a normal bike repair shop and this bike of mine will never go to any saphire honda for even service.
Guys, beware of saphire hinda guys. Do not accept any false promises. Get everything in writing and do not leave the showroom unless your problem is resolved.
I agree for the negative reviews. Service and Sales people are good talkers but work wise they sucks. Servicing the bike @ Sapphire Honda is worst thing to do. They even cant carry out good water service also.
Suggestion : after your bike free service JUST RUN AWAY from Sapphire Honda.
Sachin.B
Suggestion : after your bike free service JUST RUN AWAY from Sapphire Honda.
Sachin.B
The service is really poor. I dropped my vehicle for service at 08:30 in the morning for 3rd free service. The service adviser promised me that the vehicle will be ready by 11:30 AM. I went to collect the vehicle at 01:30 PM and first of all the service adviser was not to be found, second the lady at the reception informed be the vehicle will be delivered at 2:30 PM. I escalated the issue to the service manager Mr. Nasir Hussian, he checked and told me that there was part out of stock and someone has gone to Silicon Honda for collecting it. He then promised me that the vehicle will be delivered at 03:00 PM. I again went for collecting the vehicle at 03:30 PM. Guess what time I finally got the vehicle, it was 04:15 PM. And to add to the misery the part which the person went to Silicon Honda (which I know was a lie) was written as out of stock. Bunch of liars. Then my vehicle was not water washed, when I complained a guy said it was washed once and took it for washing again. When I complained about this at the reception it fell on deaf ears. I own a Royal Enfield too and never I have faced such a situation with the service there. Your service center is one hell of a pathetic situation. Better improve fast of, you will be losing a lot of customers.
My suggestion: AVOID AVOID GOING TO SAPHIRE.
My suggestion: AVOID AVOID GOING TO SAPHIRE.
i have purchased my honda activa this year . i had been to replace my activa horn and i was asked to wait in queue for 1 and half hour to replace small part like horn. Even after requesting that its a small replcement no one really cared and i had to wait . after raising my voice then someone came and asked to give the key . i went in at 8:20 and came out 10.15 for a small horn replcaement.
i have decided not to continue any buisness with saphire honda and i will recommend the same to my friends and relatives . i am very much dissapointed with the attitude of the people over there.
Regards,
swaroop
i have decided not to continue any buisness with saphire honda and i will recommend the same to my friends and relatives . i am very much dissapointed with the attitude of the people over there.
Regards,
swaroop
Hi,
i had given Activa at Saphire Honda JP Nagar, Opposite to belakahalli bustop, Bangalore.
I took for servicing in Sapphire Honda. When I got the bike back, there was this deep ugly scratch at the side. They knew about the scratch and were trying to hide about it. Once I saw the scratch, they started putting some temporary polishes and all crap which even made the bike ugly. The manager of Sapphire Honda services sucks.
I had given it for polishing, they have polishd without removing guard, looks so dirty and argues teling they dnt remove guard. it looks ugly,
costed me around 400rs just for polishing wch is of no use..
I would never like to step in to dat showroom again..it sucks...
i had given Activa at Saphire Honda JP Nagar, Opposite to belakahalli bustop, Bangalore.
I took for servicing in Sapphire Honda. When I got the bike back, there was this deep ugly scratch at the side. They knew about the scratch and were trying to hide about it. Once I saw the scratch, they started putting some temporary polishes and all crap which even made the bike ugly. The manager of Sapphire Honda services sucks.
I had given it for polishing, they have polishd without removing guard, looks so dirty and argues teling they dnt remove guard. it looks ugly,
costed me around 400rs just for polishing wch is of no use..
I would never like to step in to dat showroom again..it sucks...
A person by name khan who works in sapphire honda don't know how to interact with customers.
sapphire honda, jp nagar is the best service centre. A person by name Mr.khan interacts with customers very properly. And thanks to the supevisor Mr.ASGAR FOR HIS GOOD WORK.
MR.KHAN who works in sapphire honda, Jp nagar is a very good person. he interacts with customers in a very good manner.
Not recommended ...
The reviwers above - kaz, amar, lease who rated a 5 stars are the fake created by sapphire Honda guys.
I have seen the same comment for sapphire reviews on other websites as well ...
They were all created on same day 23 rd June 2012 ...
Real fakes... They don't even brains to cheat ...heheh :) ...
Never ever ever think of visiting this showroom ... Not sure ..if you get the new/genuine parts for a new bike/scooter you buy ...
The reviwers above - kaz, amar, lease who rated a 5 stars are the fake created by sapphire Honda guys.
I have seen the same comment for sapphire reviews on other websites as well ...
They were all created on same day 23 rd June 2012 ...
Real fakes... They don't even brains to cheat ...heheh :) ...
Never ever ever think of visiting this showroom ... Not sure ..if you get the new/genuine parts for a new bike/scooter you buy ...
Hi,
Like all the others, I wanted to buy a two wheeler and decided to buy the new Activa i. Looked promising to me and much lighter than the actual Activa. I first approached the showroom that is near my place, saphire honda on Bannerghatta Road. I wanted to pay in cash hence they agreed to give me the vehicle in 3 working days over the phone. I took all my documents, had taken a half day leave to get this done. I went there, I was in for a surprise. First, they asked me to pay in full, which never happens when your booking the bike.Then once I agreed to this, I was told that they are still awaiting the stocks to come in. Since I was not very convinced with their service I decided to go another showroom to book my bike. This time I decided to go to Koramangala. I went there and filled up my application to book the bike. They gave me a copy of the booking form with my phone number written wrong on it. When I mentioned it to them, they said I do not have to worry as my application contains the right number. I was told that in a week I will get a call as to when I would receive my bike. Its been three weeks since then, I keep calling and following it up with them. I keep getting just one answer, that they do not have stocks and I'd like I can pick up any other bike. If I really wanted to pick up another bike, I would have but I'm particular about this bike, which is why I'm still waiting. The lady that I spoke to the other day in the showroom over the phone, even went to the extent of asking me to try in other outlets as they do not have the bike with them. I don't think they really care about the business or the kind of service that they offer.
I am sick and tired of the service that is offered by the Honda showrooms. I can't even think of approaching another Honda showroom. It is a pity that the Honda bikes are quite popular in India and we have to put up with such pathetic service from them. I can imagine what I would have to go through once I get the bike.
Like all the others, I wanted to buy a two wheeler and decided to buy the new Activa i. Looked promising to me and much lighter than the actual Activa. I first approached the showroom that is near my place, saphire honda on Bannerghatta Road. I wanted to pay in cash hence they agreed to give me the vehicle in 3 working days over the phone. I took all my documents, had taken a half day leave to get this done. I went there, I was in for a surprise. First, they asked me to pay in full, which never happens when your booking the bike.Then once I agreed to this, I was told that they are still awaiting the stocks to come in. Since I was not very convinced with their service I decided to go another showroom to book my bike. This time I decided to go to Koramangala. I went there and filled up my application to book the bike. They gave me a copy of the booking form with my phone number written wrong on it. When I mentioned it to them, they said I do not have to worry as my application contains the right number. I was told that in a week I will get a call as to when I would receive my bike. Its been three weeks since then, I keep calling and following it up with them. I keep getting just one answer, that they do not have stocks and I'd like I can pick up any other bike. If I really wanted to pick up another bike, I would have but I'm particular about this bike, which is why I'm still waiting. The lady that I spoke to the other day in the showroom over the phone, even went to the extent of asking me to try in other outlets as they do not have the bike with them. I don't think they really care about the business or the kind of service that they offer.
I am sick and tired of the service that is offered by the Honda showrooms. I can't even think of approaching another Honda showroom. It is a pity that the Honda bikes are quite popular in India and we have to put up with such pathetic service from them. I can imagine what I would have to go through once I get the bike.
This dealer is best avoided. Makes the customer feel that they are doing a favour to the customer by selling a vehicle. NO customer service at all. No pleasantries. No politeness. No educated staff. Haphazard management. Dealership should be cancelled by Honda. Or sales will be affected badly. Arrogance of the dealer can be seen in the staff of this dealer. Honda Two Wheelers are selling well that does not mean that you can take the customer for granted. Nokia has faced the music of such behaviour. So has Motorola and Blackberry. It's time for good customer service or else you will face shut-down soon.
Recently I had bought Activa 125 from Sapphire Honda.
First service they forgot to bolt the head lamps
Second service they forgot to put bolts under the storage area.
They also made a dent on the one of the side, and said will clear it but I had to leave the vehicle for two days.
Totally unethical, unreliable an irresponsible.
First service they forgot to bolt the head lamps
Second service they forgot to put bolts under the storage area.
They also made a dent on the one of the side, and said will clear it but I had to leave the vehicle for two days.
Totally unethical, unreliable an irresponsible.
A BUNCH OF CHEATERS...THEY SCREW UP SOMETHING OR THE OTHER IN YOUR VEHICLE FOR WHICH YOU NEED TO GO TO THEM AGAIN AND AGAIN
I was completely cheated by Saphire Honda, BTM. I had given my Honda Activa for servicing in July. It worked fine but in August the headlight stopped functioning. I showed it to a local mechanic and he clearly told me that if I just change the bulb it will not last a day as there is heavy power supply to the bulb area after servicing. A regulator needs to be fixed to control the power. He clearly told me not to change the bulb without fixing regulator. He said the cost would be around 800/-. I didn't trust him. I took my bike to the Saphire Honda showroom (where i had done the servicing). They changed the bulb and charged me 400/-. It worked fine for a week and then got fused. I went there again and told them the problem. They said I need to leave the bike for through checkup. I had clearly mentioned to them the light problem during servicing. I had also told them about what the local mechanic told. They asked me to just change the bulb and if the same thing happened again they will need to check the vehicle. i just changed the bulb. And it happened again. Within a week, the headlight stopped functioning. I had to dangerously drive in the dark. I went to the showroom again to ask them why they can't find the solution to a simple problem. If a local mechanic can solve the issue in 5 minutes, why do they need half a day for it? The in charge, someone called MANI started talking all technical and mechanical things as if i don't know anything about vehicles. i asked him if there is any guarantee that after through checkup the problem would not reoccur and he said he cannot promise. Well, it was very clear from their attitude that they do it intentionally.
I was completely cheated by Saphire Honda, BTM. I had given my Honda Activa for servicing in July. It worked fine but in August the headlight stopped functioning. I showed it to a local mechanic and he clearly told me that if I just change the bulb it will not last a day as there is heavy power supply to the bulb area after servicing. A regulator needs to be fixed to control the power. He clearly told me not to change the bulb without fixing regulator. He said the cost would be around 800/-. I didn't trust him. I took my bike to the Saphire Honda showroom (where i had done the servicing). They changed the bulb and charged me 400/-. It worked fine for a week and then got fused. I went there again and told them the problem. They said I need to leave the bike for through checkup. I had clearly mentioned to them the light problem during servicing. I had also told them about what the local mechanic told. They asked me to just change the bulb and if the same thing happened again they will need to check the vehicle. i just changed the bulb. And it happened again. Within a week, the headlight stopped functioning. I had to dangerously drive in the dark. I went to the showroom again to ask them why they can't find the solution to a simple problem. If a local mechanic can solve the issue in 5 minutes, why do they need half a day for it? The in charge, someone called MANI started talking all technical and mechanical things as if i don't know anything about vehicles. i asked him if there is any guarantee that after through checkup the problem would not reoccur and he said he cannot promise. Well, it was very clear from their attitude that they do it intentionally.
A BUNCH OF CHEATERS...THEY SCREW UP SOMETHING OR THE OTHER IN YOUR VEHICLE FOR WHICH YOU NEED TO GO TO THEM AGAIN AND AGAIN
I was completely cheated by Saphire Honda, BTM. I had given my Honda Activa for servicing in July. It worked fine but in August the headlight stopped functioning. I showed it to a local mechanic and he clearly told me that if I just change the bulb it will not last a day as there is heavy power supply to the bulb area after servicing. A regulator needs to be fixed to control the power. He clearly told me not to change the bulb without fixing regulator. He said the cost would be around 800/-. I didn't trust him. I took my bike to the Saphire Honda showroom (where i had done the servicing). They changed the bulb and charged me 400/-. It worked fine for a week and then got fused. I went there again and told them the problem. They said I need to leave the bike for through checkup. I had clearly mentioned to them the light problem during servicing. I had also told them about what the local mechanic told. They asked me to just change the bulb and if the same thing happen again they will need to check the vehicle. i just changed the bulb. And it happened again. Within a week, the headlight stopped functioning. I had to dangerously drive in the dark. I went to the showroom again to ask them why they can't find the solution to a simple problem. If a local mechanic can solve the issue in 5 minutes, why do they need half a day for it? The incharge, someone called MANI started talking all technical and mechanical things as if i don't know anything about vehicles. i asked him if there is any guarantee that after through checkup the problem would not reoccur and he said he cannot promise. Well, it was very clear from their attitude that they do it intentionally.
I was completely cheated by Saphire Honda, BTM. I had given my Honda Activa for servicing in July. It worked fine but in August the headlight stopped functioning. I showed it to a local mechanic and he clearly told me that if I just change the bulb it will not last a day as there is heavy power supply to the bulb area after servicing. A regulator needs to be fixed to control the power. He clearly told me not to change the bulb without fixing regulator. He said the cost would be around 800/-. I didn't trust him. I took my bike to the Saphire Honda showroom (where i had done the servicing). They changed the bulb and charged me 400/-. It worked fine for a week and then got fused. I went there again and told them the problem. They said I need to leave the bike for through checkup. I had clearly mentioned to them the light problem during servicing. I had also told them about what the local mechanic told. They asked me to just change the bulb and if the same thing happen again they will need to check the vehicle. i just changed the bulb. And it happened again. Within a week, the headlight stopped functioning. I had to dangerously drive in the dark. I went to the showroom again to ask them why they can't find the solution to a simple problem. If a local mechanic can solve the issue in 5 minutes, why do they need half a day for it? The incharge, someone called MANI started talking all technical and mechanical things as if i don't know anything about vehicles. i asked him if there is any guarantee that after through checkup the problem would not reoccur and he said he cannot promise. Well, it was very clear from their attitude that they do it intentionally.
It is correct,
it is shame on honda and saphire part,
I have bought a new honda activa 3GS bike from this address showroom 1320, 100 Feet Road, 2nd Phase, J.P. Nagar, Bengaluru, Karnataka 560078, it is called illiyas nagar showroom,
Vehicle NO is KA-05 JU- 6977
i have bought it on june -2016 last week, the just new vehicle dicky key was jammed, since i was out side due to some important work and before locking the key i had kept helmet and some documents, so to open the dicky key struggled a lot to open the key it was not opened, finally since it was urgent i was suppose to go to local mechanic while opening it inside the dicky, dicky plastic was damaged ( IT WAS BROKEN ) here the reason was low quality plastic also, finally it was opened,
when i was complained to the showroom to replace the dicky plastic, they said it is not they are mistake and blaming to mechanic for damage,
Mechenic is an ordinary guy, you guys having such a big background of technology, your providing low quality technology where 25 days old bike dick key is not working, feel your self ????????
It is relay same on your technology part, mistake is from your end having such a big brand, your giving such a cheap quality technology and services by collecting huge money from customer,
my question is for honda and sapphire,
Dont you feel shame on your part to give such a cheap quality technology, just 25 days old vehicle dicky key is getting jammed and for this your guys answer is, it is raining so technology is weak, are we have given black money with shame reason,
i have spoke to showroom and sapphire area sales manager also, they are answer is, they are not responsible for this,
Trusted brand is giving such a wort technology and services, it is relay bad,
they sad they will give me bill tomorrow, i will make sure pasting the same in all compliments,
i hope your market will de-grow if this is continuing since there very best brands available, one day you will be lost in the market, i suggest same to public.
Regards
Subramanya
it is shame on honda and saphire part,
I have bought a new honda activa 3GS bike from this address showroom 1320, 100 Feet Road, 2nd Phase, J.P. Nagar, Bengaluru, Karnataka 560078, it is called illiyas nagar showroom,
Vehicle NO is KA-05 JU- 6977
i have bought it on june -2016 last week, the just new vehicle dicky key was jammed, since i was out side due to some important work and before locking the key i had kept helmet and some documents, so to open the dicky key struggled a lot to open the key it was not opened, finally since it was urgent i was suppose to go to local mechanic while opening it inside the dicky, dicky plastic was damaged ( IT WAS BROKEN ) here the reason was low quality plastic also, finally it was opened,
when i was complained to the showroom to replace the dicky plastic, they said it is not they are mistake and blaming to mechanic for damage,
Mechenic is an ordinary guy, you guys having such a big background of technology, your providing low quality technology where 25 days old bike dick key is not working, feel your self ????????
It is relay same on your technology part, mistake is from your end having such a big brand, your giving such a cheap quality technology and services by collecting huge money from customer,
my question is for honda and sapphire,
Dont you feel shame on your part to give such a cheap quality technology, just 25 days old vehicle dicky key is getting jammed and for this your guys answer is, it is raining so technology is weak, are we have given black money with shame reason,
i have spoke to showroom and sapphire area sales manager also, they are answer is, they are not responsible for this,
Trusted brand is giving such a wort technology and services, it is relay bad,
they sad they will give me bill tomorrow, i will make sure pasting the same in all compliments,
i hope your market will de-grow if this is continuing since there very best brands available, one day you will be lost in the market, i suggest same to public.
Regards
Subramanya
Don't go saphire honda to buy or service, showroom people don't know how to respect costumer they act as they will give bike for free too bad.
Saphire honda service center JP Nagar to warst then this, My Hornet bike before service in good condition after first service next day started lot of problems like fuel not turn into reserve, hike will get to hot, low pickup, saspection problem, tyer whimling, meter shows wrong speed and km. after next week i visited raised all complaints also not useful. they will fix the issues after next 2 days again start problem again and again . I complaint and revisted for repaire again and again its almost 10 time, still problem not fixed.
Saphire honda service center mechanic all are unskilled young guys, thay don't know what is the issues.
Please don't go bike service for saphire honda JP Nagar. It's custmer risk to visit the saphire honda service center. Once you service your bike here your bike will gone start facing lot of problem even its purchased new bike .
Saphire honda service center JP Nagar to warst then this, My Hornet bike before service in good condition after first service next day started lot of problems like fuel not turn into reserve, hike will get to hot, low pickup, saspection problem, tyer whimling, meter shows wrong speed and km. after next week i visited raised all complaints also not useful. they will fix the issues after next 2 days again start problem again and again . I complaint and revisted for repaire again and again its almost 10 time, still problem not fixed.
Saphire honda service center mechanic all are unskilled young guys, thay don't know what is the issues.
Please don't go bike service for saphire honda JP Nagar. It's custmer risk to visit the saphire honda service center. Once you service your bike here your bike will gone start facing lot of problem even its purchased new bike .
There are plenty of Honda dealers in bangalore, i myself have 4 vehicles.I will never in my life recommend these 3 rd rated people.
Shishir