[Resolved]  Sbi - Ava Merchandiser — TOO MUCH DELAY IN SENDING THE PRODUCT

I am one of the customers of SBI credit cards and I am using this card since long back without any discrepancy. Along with my monthly statement, I have got one Scratch and win card from AVA MERCHANDISER which is linked with SBI Credit Cards. I have won a LOUIS QUARTZ WRIST WATCH vide code 1032 by scratching the coupon which is a worth of Rs.3, 999/-. I have intimated the same to the concerned team on 27th October 2008 with the product code and during my order vide no. SB6465, they have been sent a confirmation also. Against my order of wrist watch, Rs.699/- had been debited (which is known to me) from my credit card and they had issued a customer id: AVA/08/0008643 on the same day (27th Oct'08). Also they have sent a confirmation of delivering address of mine through sms and informed to me that, the wrist watch will deliver to me within 20 working days.

On 10th Nov '08, I have received one more sms from them saying regrets for delay in dispatch and they will be dispatching the product on or before 20th Nov'08. But, till even now no product has been reached me. I have called the toll free no.[protected] and enquired about the status of the same. Then the customer service executive was saying that, the winning product (code 1032) stock was already over and asking me to go for another product which seems like my winning product. Then I asked them to send a mail with the features of the product, which they have agreed to send within 2 days. Till now, no mail or no product has been reached me. Then I came to know that, they have cheated me by debiting Rs.699/- from my credit card and not sending the product.

They have not even felt responsibility to inform when the product was over. Even after me calling them, they have misleaded by giving the wrong information. I was unnecessarily charged with Rs.699/- and loosing faith on these fairless coupons.

I demand them to send the same product which I won or to pay compensation for cheating me and misleading by giving wrong information.