[Resolved]  SBI Bank — Problem at ATM Withdrawal-Irresponsibility of BANK

Dear sir,

This is G Ganesh S, having a/c [protected] with SBI, Amalapuram. My account has been debited two times when made transaction on[protected] at the ATM(Hyderabad). I already made a complaint regarding this issue to the Bank, Bank in which the ATM falls and the Head office of the SBI at HYD. But the people are not responding in the correct way. They always saying 'report is not prepared' But how many days did a bank take to prepare or receive the report. I don't know how to call the instance of taking 21 days for the report. It is really wrong thing.

Also, The accountant of your bank who has made several calls to me when he made the mistake by paying the money for the canceled cheque, he is also responding in very different way in this issue.

Please resolve the problem ASAP, already 20 days gone. I am attaching the statements for that issue again for your review.


My salary is 10000 only. i have 3 dependent on me at home. You can estimate tight situation with 10000 to maintain the family. But in that also there is 5000 debited due to the problem made by the BANK. Then how to survive for a month with 5000 amount
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
 
13 Comments

Comments

This is Pounraj from Madurai.
The sum of Rs 3500 has been transferred from ICICI Bank A/C:[protected] to my SBI A/C: [protected] on 08th feb 2008 but till date the amount has not been credited or deposited to my SBI Account.I have cross checked and Confirmed with the ICICI People ,the transaction has been cleard from their side.From this i had came to know that there might be pending from your side only (SBI) So Pls inform me where lag is there By this transaction i am very much frustrated in this.Pls revert me back as soon as possible.
For reference find the RBI No also: 53415788

Details:
Amount transferred date 8th feb 2008 from ICICI BANK Account[protected]RAJKUMAR P) through internet Banking to SBI BANK Account [protected] (POUNRAJ A)
Transaction dtails: BIL/[protected]
SB2859625
Mobile No: [protected]
This is vinod from bahrain

The sum of Rs 30000 has been send from bahrain finance company to my SBI A/C: [protected] branch(6645) marredpally on 06th feb 2008 on 7th feb 2008 they recived but till date the amount has not been credited or deposited to my SBI Account.I have cross checked and Confirmed with the bahrain finance company People ,the transaction has been cleard from their side they given the proof of delivery but the maneger is telling missing the draft. From this i had came to know that there might be pending from your side only (SBI) So Pls inform me where lag is there By this transaction i am very much frustrated in this.Pls revert me back as soon as possible.
2 times i fill the compliant form online compliant ticket no:cc[protected] ,cc-[protected]. till today no respond to mail.

Pls revert me back as soon as possible.

vinod

Mobile No:[protected]
[protected]
cheque no & dt-604050 [protected] doesnot transfered to my icici bank acount. plz. clear this cheque.
i have an account in sbi bank, i hold an atm card. i did not use my atm till now. even not using my atm there are 3 transaction done from my account through atm (andhra bank). so please help me out how can i go for complaint. i want camera proceedings of the transactions.
Sir,

This is to bring to your notice that today dated 27/12/2008 at 02:00pm I had withdrawn Rs.24000/- from Sadar Bazaar New Delhi ATM and the amount that was dispensed was Rs.14000/- only (10000+4000)and Rs.10000/- was not dispensed and was debited to my account.


My account No. is [protected] and the card no is[protected] and the account is maintained at Station Area Dhanbad Branch with Branch Code 9008.The ATM ID is s1cc00059601.

I therefore request you to look into the matter and reverse the amount as soon as possible.

Thanking You,
Yours Sincerely,
Rajesh Kumar Gupta
Mob No. [protected]
[protected]
To,
The Manager of S.B.I Silchar Assam.
Dear Sir,
I Inform you that my previous Account nos.[protected] Now I want to know About my
New Acount Nos.Which was changed in your S.B.I

So.kindly inform this A/C.Nos.for this act of your kindness
I shall thank for you.
yours Sincerlly
DATED
11/02/09 MD.WALI WALLA
Dear Sir,

This is Swati Dashrath Palande, having a/c [protected] with SBI, Mumbai, and Antophill Branch. My account has been debited amount of Rs. 5000 /- That time I am at office that transaction made on dtd[protected] at the ATM (Pune Branch). On dtd 20/01/2009 at lunchtime I will check my account for withdraw money. But no money in my account. One more thing is Sbi bank systems are always in problem. Morales time’s systems are close for further thing otherwise slow. Then I am check with bank & complete my passbook entry then let me know that my account was debited by Rs. 5000/- I already made a complaint regarding this issue to the Bank; 4-5 times I was visited to bank manager. But his not replied positive. He said its your problem not bank mistake. But this Atm card always with me so how came this transaction happen in Shrigaon – Ghodnadii branch. I am heard that place name first time. Because I am staying at Mumbai, & this transaction happened in Pune Branch. But the people are not responding in the correct way. They always saying 'report is not prepared' but how many days did a bank take to prepare or receive the report. I don't know how to call the instance of taking 1 ½ month is over for the transaction. It is really wrong thing.

Also, The accountant of your bank they are always on leave, not attend to customer in proper way. The manager of your bank he is always on Personal calls. He is also not responding to us in proper way. Only said it’s processing & whenever we visit to bank manager he always take one Xerox copy of earlier all complaint letter. Its means he never knows about this matter. Then why this people in bank as Bank manager? If he is not remember anything.

Please resolve the problem ASAP, already 1 ½ month gone. I am attaching the statements for that issue again for your review.

My salary is 9500/- only. i have 3 dependent on me at home. You can estimate tight situation with 9500/- to maintain the family. But in that also there is 5000/- debited due to the problem made by the BANK. Then how to survive for a month with 5000/- amounts. Please do as early as possible.
Dear Sir,

This is Swati Dashrath Palande, having a/c [protected] with SBI, Mumbai, and Antophill Branch. My account has been debited amount of Rs. 5000 /- That time I am at office that transaction made on dtd[protected] at the ATM (Pune Branch). On dtd 20/01/2009 at lunchtime I will check my account for withdraw money. But no money in my account. One more thing is Sbi bank systems are always in problem. Morales time’s systems are close for further thing otherwise slow. Then I am check with bank & complete my passbook entry then let me know that my account was debited by Rs. 5000/- I already made a complaint regarding this issue to the Bank; 4-5 times I was visited to bank manager. But his not replied positive. He said its your problem not bank mistake. But this Atm card always with me so how came this transaction happen in Shrigaon – Ghodnadii branch. I am heard that place name first time. Because I am staying at Mumbai, & this transaction happened in Pune Branch. But the people are not responding in the correct way. They always saying 'report is not prepared' but how many days did a bank take to prepare or receive the report. I don't know how to call the instance of taking 1 ½ month is over for the transaction. It is really wrong thing.

Also, The accountant of your bank they are always on leave, not attend to customer in proper way. The manager of your bank he is always on Personal calls. He is also not responding to us in proper way. Only said it’s processing & whenever we visit to bank manager he always take one Xerox copy of earlier all complaint letter. Its means he never knows about this matter. Then why this people in bank as Bank manager? If he is not remember anything.

Please resolve the problem ASAP, already 1 ½ month gone. I am attaching the statements for that issue again for your review.

My salary is 9500/- only. i have 3 dependent on me at home. You can estimate tight situation with 9500/- to maintain the family. But in that also there is 5000/- debited due to the problem made by the BANK. Then how to survive for a month with 5000/- amounts. Please do as early as possible.
This is simply horrible and worst on SBI 's part.It is not expected from nationalised bank like SBI. Shame on SBI. thats why people are shifting to pvt. banks. SBI shud take an early action on this and shud resolve Madam Plande's problem
Dear Sir, I have customer of your SBI Tq Ambajogai Dist Beed Branch second time i submit my complain iam not satisfy your bank officer and service you bank today i go for bank and want a new account opening form they not give me form and demand the id proof or residential address i agree this dacument is want but when submiting form that time give you dacument and second your bank employe bad behiver to costomer and raf language use and when go for money deposit in bank 100 of people are standing in bank 1or 2 hrs waist time in bank so ple increse counter in bank .Best Reguard Waseem ambajogai
Dear sir,

This is My account [protected] three time aplicetion on at the ATMshahdra branch I already made a complaint regarding this issue to the Bank, Bank in which the ATM falls and the Head office of the SBI at shahdra. But the people are not responding in the correct way. They always saying 'report is not prepared' But how many days did a bank take to prepare or receive the report. I don't know how to call the instance of taking 21 days for the report. It is really wrong thing.


Please req again for your review.issue atm card
Dear Sir,

On 2/9/2011, i tried to withdraw Rs.5000/- from my Syndicate Bank SB Account # [protected] from the ATM located in the State Bank of Mysore, Jayanagar Shopping Complex, 11th Main, Jayanagar, Bangalore-560011, but it was unsuccessful, as the machine did not dispense any money at all.

but it issued receipt saying : 02/09/2011 10:31 S10K[protected]

"ATM CUSTOMER ADVICE" TX # 3231 Response Code 0091
"WITHDRAWL ISSUER - UNAVAILABLE"

I left the premises without drawing money from the ATM

Thereafter, i went to the HDFC-ATM kiosk opposite to it,
on the same 11th main, Jayanagar, Bangalore - 560011

To my horror, the available balance was around 3899 as against 8899

As i had to make few payments immediately i withdrew 3500
and left the place to verify the details later with my bank : SYNB0000474

After an hour, i cross-checked yet again in a different ATM kiosk
belonging to South Indian Bank, i got a receipt saying :

Date - 02/09/2011 Time - 11:14:36 ATM ID[protected]

Balance Inquiry
Ledger Bal : 8899.17
Available Bal : 399.17

As i was totally dazed by now, i went to my branch
Syndicate Bank, GSES Branch Jayanagar 5th Block, Bangalore-560041
IFSC code : SYNB0000474

And gave a written complaint about the same.
And i had orally communicated this to the branch manager at SBM too

As the matter is not resolved at both the ends.

And my branch after three days informed me that they are being reported back
saying the money has been withdrawn and has been debited already

I am wondering what am i missing here.

Can you please enlighten me of the particulars
and it is quite obvious that i have not received the money
I have supporting receipts for these.

How can the money have been debited?

I request to seek your kind attention in to this and do re-credit the missing 5000/- to my account.
Hoping you resolve the matter at the earliest. Thank You

_

General Suggestion
that i would like to leave here for other hapless and tormented bank customers:

Always use your native bank ATMs to avoid these server errors, as precious time is lost in all these hassles and Never discard ATM transaction receipts, do archive them or verify them with your monthly bank statements.
Dear Sir,

This is Hemanthkumar S, having Account No:[protected] with SBH, NIT Warangal Branch. I tried to withdrawal 4000/- rupees using my ATM card in SouthIndian Bank ATM (Secunderabad) on 19th October, but i dint get the cash and receipt also and the machine shown a message "it is taking longer time to processes the transaction" and i was surprise to see that my account has been debited. I have given a written complaint on 2oth October in the (NIT Warangal) Branch.

Please take immediate action to revise my money back, I am really in need of it,

Thanks & Regards,
Hemanthkumar.S
[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    State Bank of India [SBI]
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    27%
    Complaints
    27866
    Pending
    0
    Resolved
    7388
    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
    View all State Bank of India [SBI] contact information