[Resolved]  SBI Cards — Fraud in Online Banking

[protected]@deals4all.net, head.[protected]@ge.com, feedback.[protected]@ge.com

Hi !!

SBI Card # [protected]
SBI Order #[protected]
AWB # [protected]
AFL Courier Bangalore Nos. 22335096 / 25329696 / 41121962 / 63.

Issue: My Name is Praveen N residing in Bangalore and had ordered for the Giordano watch on 7th Nov and my amount also got debited, the SBI Order #[protected]. But till date I have not received the Watches (Two Quantity) Amount deducted is Rs.798. When called to Deals 4 All Mumbai they gave me the AWB No. and when contacted the AFL Logistics Courier, they gave me the information saying it is delivered to Anju in Delhi. I called the SBI Call center several times and spoke to several CSR's of which I remember Anitha, Anup Kumar, Floor Supervisors Sumathi and Vanitha. Nobody could solve my issue.

Being in the BPO industry myself, I pity the Outsourced people as well as SBI for not meeting the Customer's needs and moreover dissatisfying the Customer rather than something better expected. Hope the watches I ordered for Diwali 07 atleast reaches me by Sankranthi / Pongal of 2008.


Response from bank
Dear Mr.Praveen,

This is with reference to your communication dated November 28, 2008 regarding your SBI card account.

We acknowledge the receipt of your mail and assure you that we are looking into your concerns. We will revert to you on completion of our investigations. Please bear with us in the interim period.

We regret that your issues were not adequately and promptly responded in the past. Please accept our sincere apologies for any inconvenience caused to you.

Please feel free to contact us should you require any further assistance or clarification.

We assure you the best services at all time.

Yours sincerely,

AVP- Customer Service

Please note that the current rate of GST is calculated as 12.36% on the Fee, interest and charges as applicable.

Effective October 01, 2008, the finance charges will be revised from 3.1% p.m. (37.2% p.a.) to upto 3.35% p.m. (40.2% p.a.). This is for all card types except Elite and Platinum cards.

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