[Resolved]  SBI Cards — HARASSMENT - LEGAL NOTICE

1. One fine day in Aug 2007 I received a demand draft by post at my residential address for Rs 34000/- in Aug 2008 for which I had never given any consent. It was totally against my wishes. I immediately called SBI Cards Call Centre which advised me to return the draft. The said draft was returned to the SBI by post under intimation to their customer care office. From late Sep 2007 onwards I kept on receiving calls from SBI, almost daily, for payment of outstanding amount. In Nov 2007 after my repeated requests the said amount was reversed but the interest amount plus late fee on that interest amount (which has accumulated to Rs 10000 approx from Aug 07 to Mar 2008) continue to be reflected in my statement.

2 In this respect I would like to mention that there is no coordination between SBI cards, Legal Cell and Customer Care of SBI. Customer care assures me everyday that they are processing the case and in the interim they will direct their legal cell not to the harass me . They had even given me undertaking in Nov 2007 through E-mail that they are investigating the matter and will resolve it soon. Almost five months have elapsed since then but the matter has not been resolved. On the contrary I am being harassed and being mentioned threatened by their legal agents that appropriate legal proceedings (prosecution) will be initiated against me if I fail to clear the outstanding amount. I am being mentioned with adjectives like “ defaulter, fraudulent, with malafide intentions, etc

3 I would like to mention that instead of penalizing the person who posted me that draft without my consent, the SBI is harassing me through their legal department and solicitor.

4. This has put me under lot of stress and made a High BP patient with enlargement of Hear muscles due to tension.
RAJAN SETH (TELE :[protected]