[Resolved]  SBI Credit Card — "Fabulous service and high quality customer response".

I was lured into taking a SBI credit card by the telemarketing staff during 0ctober 07 and form there begins the " customer delight in every way ". Since my usage was pretty high ( Average about Rs.45-50 K ) every month, I opted for a Cash Back Card as I could save about Rs.800 every month. After I got the first months bill during November 07 for Rs.44,154-00 and no credit for cash back given, when I called the toll free number, to my dismay, I was told that I have been issue an " Employee card ". I was not interested in using this card and disposed the card after paying the full amount. Then after 2 weeks they informed that , they have lost the cheque and I need to issue a stop payment for the cheque and issue them with a fresh cheque. Then as I had issued them with another "highly profiled " another customer friendly bank " ICICI bank " cheque, I had to incurr a loss of Rs.125-00 towards the stop payment. Later this cheque was realised and all of a sudden, the "lost " cheque by the SBI bank was tried to encash and I had to incurr another Rs 250-00 as the cheque return charges.

Calling the toll free number was a pure customer delight as you have to hear it to belive it !! You never know when the number gets connected and if at all somebody speaks to you, then its your dream come true !!. You will be trying to explain the situation, but the other person on the othet end would have kept the phone down.... Then the collection calls begin from Chennai. They literally take you through the " tirupati Darshan " without having to climb the hills. They just talk to you and we keep on repeating the same queires meticulously for 7 days a week & 5 times in a day .. Even today, My e-mails to them have been not answered to but for asking for the balance due which does not exist !!!!!

I strongly recomment one and all to take SBI cards for every one of their family members and experience the "ethreal" and the customer satisfaction to the extent possible !!

Please note: By doing this, there will be a army of people wanting to burn down the SBI credit card division and by this my problems will hopefully be sorted out !!!!!