State Bank of India [SBI] Complaints & Reviews

Hi

This is to bring in your notice that I have given cheque of ICICI branch Hyderabad bearing the cheque no 110558 to you for the amount outstanding amount of 5020/- against my credit card no [protected] and this cheque I have given to the SBI agent who came to my house to collect in the month of August dated 07/08/08. He has given me the receipt and said my amount was cleared. And this amount got deducted from my account in the same month.

After few days from the date of payment i was getting calls from SBI credit card saying that i did'nt pay the credit card amount.
I went to SBI credit card Office which is opposite to Anand theater in Hyderabad in the month of December with all the required proofs.

Then Sreeja who is an employee of SBI credit card came to clarify my queries, and i have submitted the bill payment receipt and icicibank deduction statement to her.She said she will look into this issue and also said that i will not get any calls from SBI credit card for the payment. Also she has provided a mobile number to contact her if i get any calls from SBI to pay the amount.

But i was surprised to know that the phone number that was provided by Sreeja is wrong and when i called to that mobile number one guy lifted the phone saying, that was his phone number and she don't know any person like sreeja.

And today Jan 12th 2009 i contacted Mr.Satish for the same and enquired about Sreeja. He has refused to share her phone number eventhough she misguided us by giving wrong information. Again i have submitted all the necessary details to him and the complaint number is[protected]

Also i have raised a complaint by calling to the customer care. Complaint Number[protected]

I am totally harrassed by the SBI credit card people as they were very rude and will end up giving some wrong information.
I really do not know as to why the bank is putting me through this torture when I have cleared my outstanding credit card amount from your bank.
I am totally disguested of this.

I just want to keep below points infront of you,

1. The customer service and the SBI credit card office people has been very harsh and has not been helpful
2. They are rude and often end up giving wrong information to the clients.
3. I am frustrated with SBI Credit Card.
4. For the past 6 months I am getting calls from your SBI credit card frequently at least 7 times a day. Not only to my mobile but to my office extension telling Madhavi has not paid the amount to the person who lifted the phone.
5. This is worst service i ever heard or faced till now.

Eventhough I heard from many people that no one from SBI credit card will respond to the mails from clients iam sending this mail. If i did not get a solution for this i will definetly escalate this to the other higher level.


Thanks,
Madhavi Manchala

Respected Sir,
my a/c number is [protected], in SHIAMGANJ Branch (Branch Code - 1819), Bareilly, Uttar Pradesh, i applied for ATM card and i received it. Then i went to bank to receive the pin. But bank officer told me that he didn't receive my pin. I received card nearly 07/11/2008, upto now i didn't receive pin. Please inform me what steps i should follow

Dear Sir,
This is further to my earlier application which was submitted on December 16, 2008 as advised by the bank authorities, SBI Rajpur Branch. Please be informed, that this process has already taken over a month but unfortunately I have not received the card yet. You have already deducted the amount of Rs 200 as per the ATM Duplicate Charges on December 18, 2008 but I would like to know that now how and when would you process my request seriously. I request your good self to kindly arrange to issue a duplicate ATM Card immediately without loss of time and do the needful.

Yesterday I spoke to SBI Customer Care # [protected] and he was clearly saying that, they had not received any application regarding my Duplicate ATM Card.

Following are the related information on this topic:
SBI Ticket No.: [protected]
Account No.: [protected]

Dear Sir/ Mam,

My name is Chinmay Kulkarni form pune I request you to give me the advice on the following issue.
I was holding SBI Credit Card and was availing Medical Insurance on the same.
While issuing the policy the customer care executive of SBI Cards offered me 2 modes of payment 1) Full Amount, 2) EMI from which i choose the EMI mode to pay the premium (approx 280 Rs per month) of the medical insurance.
For the 1st year all the things went smoothly, But form the 2nd year at the time of renewal they just charged me the entire amount of the medical insurance which i was availing and did not inform by any means ( telephonic / writing ) At the same time i was in search a job so i some how missed to pay the minimum amount due on the due date.
The collection agency called me and asked me for the payment in the next month and i payed them the amount which they told me (Rs 1, 000) by thinking that it might be the late payment fees + premium amount for two months. But in the very next month the min amount due came Rs 500 i got confused and tried to go through all the details and at that time i came to know that SBI has charged me the entire amount of the medical insurance policy which i was availing. So i called the customer care department of the SBI cards and told them the problem and also told them that it was their fault because they have not contacted me before charging me the full amount and also changing my payment mode.
The answer form SBI was unexpected " They told me that it was my fault and i should have contacted them to tell that i would like to continue the same EMI option within 15 days of policy renewal and since 15 days are passed we cant help u on this matter" This is totally unfair because i have told them that i would like to go for EMI option and not for full payment option before going for the policy then " Who gave them the authority to change my payment option without informing me by any means (telephonic / writing ) when asked this question i was told that it is our SBI's policy and it is understood that the customer will give the call when the policy is going to get renewed. This is not mentioned in any of the documents which i have received nor i was told any thing about this.
when i had conversation with the manager and told him that if he is not going to give me the option of EMI
then i am not going to pay SBI any more and also don't want to avail the medical policy. then the manager asked me for few days time to solve the problem but he never called me.
After some days i started receiving calls from collection department to pay the balance amount and started charging interest on the bal amount. I told them that i am not going to pay them a single rupee till they don't solve my problem, after that one of the executive told me to call the insurance company because it is in insurance companies hand to solve the problem and SBI have no rights to change it so i called to insurance company who told me that they have not any facility of paying premium in installment and it is the bank who offers this kind of facility and not the insurance company.
So after that i have blocked my card and also stopped paying to SBI cards. But calls from SBI for collection has not stopped even though i have told them for several times that either solve my problem or i am not interested in the policy and will not pay you for the policy because i am not availing any benefits of the policy.
So this is my problem, i am interested to know what can happened form this dead lock situation and what are the precautionary measures which i should take under this situation.
Looking forward for your valuable advice.
Thank You.

i purchased a TW in HDFC bank in August 2006, my account is with SBI bank and i opted for

ECS for paying the TW loan EMi, my first EMI dated 5.8.2006 has been debited from my SBI

savings account but it was not transferred or credited to my HDFC TW loan account instead

they transferred that EMI of Rs 1560 to some other person account, they didnt notice the

error for loan time, my TW loan tenure was over and i requested for NOC from HDFC bank the

claimed that my August 2006 due is bounced and i've to pay the EMI with penalty, now the

state bank has accepted the mistake they commited

hence i need a justice from SBI bank and they should pay all August month due with penalty

imposed by HDFC as these issues are caused due to the mistake done by SBI officers

R/sir,
I have made a demand draft no "427025" from SBI, (branch Code 07375) on 05/11/08 of Rs 3200/- as a exam fee of IGNOU.But it was missing and last date of submission is gone.now i go to bank and say that they cancel or make duplicate to pay this amount to me.neither they cancel nor they issue me the duplicate dd.

Pl suggest me what i do?


thanks

Dear sir,
With deep regret I am to inform you that inspite of repeated requested to your customer care excutive I am not receiving the monthly statement of my account regularly. Please take necessary action so thatl I can receive my statement well before the day of payment at my resiential address given below.

Yours faithfully,

Tapas Chaudhuri
37, Battala Bye Lane(1)
PO : Hindmotor
Distt : Hooghly
PIN - 712 233(WB)

I have a credit card of SBI having no. 5264 XXXX XXXX 3893, I have been harassed from SBI Credit Card’s services.

Dear Sir,

The whole store is as under.

I take a balance transfer on the month of September of Rs. 22500 from SBI which I had to pay on 24th November. For this payment I take another BT from ICICI Bank bearing cheque no. 392422. As per SBI Bank’s statement this cheque received by SBI on 25th November and this cheque returned on 2nd December. The reason was (cheque returned, other’s letter). Then I talk to the customer care about this cheque the told me reason and to drop the cheque before 24th December. Then I called to ICICI bank and do cancelled my balance transfer. Then I dropped the cheque no. 032547 on 20th December. Then on 24th December their customer care executives says me to drop another cheque because the cheque is incomplete. Then I dropped another cheque on 24th December having no. 032549. Both the cheque are cleared. Then my limit shown excess amount of Rs.20000.00. Then I called to customer care executive on 29th December to refund this amount. He asked me my PAN No. and all my information to refund this amount. They assured me this will be refunded before 12th January (14 Days).

The another story was that the previous cheque no. 392422 which was returned on 2nd December, SBI send for clearing again on 5th January and now on 9th January. Now my balance shows Rs. 40000.00 excess. Now SBI disabled my credit card. I am not a defaulter. I have my credit balance on this card. Why SBI disabled my card? Why SBI does not refund my amount?

Please give me proper justice ASAP.

I broke my ATM card i wan to re issue new ATM card. How can i do this please help me how to do this...

If any procedure to applied online please tell me...

To Dated : 07.01.09
Mr. Amit Kalra,
Manager-Customer Services,
SBI Card.

Sub: Cancellation of Privilege Circle Membership.
Ref: Letter No. MQ[protected] dated November, 2008

Dear Mr. Amit Kalra,

Consequent to my application dated 4th December, 008 wherein I had appraised you about the bill amount regarding “ Privilege Circle Membership”. Thereafter, our tee-conversation on the subject on 24th December, 008.

During our tele-con. you had mentioned that I have to pay Rs. 856/- (Rupees Eight Hundred Fiftysix only) . Ref Code; NXD, December 17, 2008, In this regard, I had made payment of Rs.856/-( Rupees Eight Hundred Fiftysix only) vide ICICI Bank, Cheque No. 956402 dated 26th December, 2008.

Further, you had also mentioned that the ‘Privilege Circle Membership’ of mine has been cancelled and it will be shown in the next statement. It is pertinent to mention here that in this regard I had a talk to Mr. Raju amd Ms. Neelam, Executive Customer Services of New Delhi also.

Hence, you are humbly requested to send one of your Executive (responsible person) to collect the “Intact Gift Packet” offered to me on or before execution of the next statement. Hereafter, if it is not collected within this period, I would NOT BE RESPONSIBLE in any circumstances.

Waiting for your positives response.

Thanking you,
Yours faithfully,


( BIPLAB KUMAR DE ) SBI Card No. [protected]
Copy to : Copy to :

1). SBI Cards & Payment Services Pvt. Ltd.
DLF Infinity Towers, Tower C, 12th Floor,
Block-2, Building 3, DLF Cyber City, Gurgaon-122002, Haryana.
2). SBI Cards & Payment Services Pvt. Ltd
P.O.Bag No. 28, G.P.O, New Delhi-110001.
3). AVP Customer Services, Tower C, 11th Floor, DLF Infinity Towers,
Block-1, Gurgaon, Haryana-122002.
4). SBICPSL, P.O.Bag No.24, GPO, New Delhi-110001.

Ref no SBI CARD NO - [protected]

Refer to the above credit card no, I have given a letter long back to discontine my membership and still Iam getting statement every month saying the credit card has been blocked and the account is overdue.
When I have given letter 3-4 years back confirming my disagreement with your SBI card, I don`t understand why still the statement is generated and my name is appearing as defaulter of credit card

I like to inform you once again that, please deactivate the card and see that I should not get any more monthly statement and reminders to my address.

Please act immediately and I expect a confirmation on this effect. For any clarrification, Please call to my mobile no [protected]

look 3 time i try to submit my complaint

Hi. This is the qmail-send program at rediffmail.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<[protected]@sbi.co.in>:
125.18.30.212 does not like recipient.
Remote host said: 550 sorry, [protected]@rediffmail.com mailbox <[protected]@sbi.co.in> is absent on this domain (#5.1.1)
Giving up on 125.18.30.212.

--- Enclosed is a copy of the message.


Dear sir,
pls see attachment ur id not recived our mail u tell me what should we do.

Note: Forwarded message attached

-- Original Message --

From: [protected]@rediffmail.com
To: [protected]@rediffmail.com
Subject: failure notice


THANKS & REGARDS
HARSH SHARMA
PH-[protected]

Hi. This is the qmail-send program at rediffmail.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<[protected]@sbi.co.in>:
125.18.30.212 does not like recipient.
Remote host said: 550 sorry, [protected]@rediffmail.com mailbox <[protected]@sbi.co.in> is absent on this domain (#5.1.1)
Giving up on 125.18.30.212.

--- Enclosed is a copy of the message.

TO MANAGER
SBI KESHAV PURAM, DELHI-35

At 11 dec 2008.i was open s.b a/c at ur branch with name of shalu, a/c no was [protected], after that i recived one letter on ur behalf & i recieved pass book, ur staff told me now our system converd in centralies, so u go home & wait ur chq book or atm pin, i conformed ur centralies team, they told me ur branch layer & i will apply chq book or atm card by mail or self AT UR BRANCH & they give me ur id, now pls give me reply what should i do, no body help out me, i[censored] will can please reply otherwise give me other id where i tell my problem,

THANKS & REGARDS
HARSH SHARMA
PH-[protected]
email [protected]@rediffmail.com

I have lodged following complaint at SBI, Chandi Chowk as well As Sidharth Extension Branches of SBI (which is self explanatory) but nobody is paying any heed to my grievance. You are requested to kindly look into it, if possible please help me in getting my hard earned money of Rs.10000/- from SBI.

"I have made a written complaint on 9-1-2009 to my SBI branch Chandni Chowk, Delhi (Sh. Suresh Kumar) regarding sudden fault in SBI ATM on 8-1-09 at Sidhartha Extn.(Branch No.60360) at about 1-30PM while I was trying to withdraw Rs.10, 000/-in between the ATM became out of order and Rs.10, 000/- was debited from my SB A/C No.[protected]. I immediately informed your help line also because that day was Bank holiday(Muhharam). But nothing is still being done till date while I repeatedly contacted to Chandni Chowk Branch as well as Sidhartha Extn. Branch of SBI. Rs.10, 000/- may be credited in my account at the earliest because it is the totally fault of your ATM. I may be saved from mentally harassment because nobody listening me".

Shashi Bhushan Badoni
SB A/C No.[protected]
Mobile No.[protected]
E-mail: [protected]@gmail.com
13-01=2009

hello sir my name is mahesh yadlapati i have sbi account int tenali main branch i.e account no [protected].i went to hyderabad on 28th october 2008 and i went to near by sbi atm's and they r not working . so i kept my sbi atm card in icici bank atm located in srinagar colony, hyderabad and operated it to get amount of rs5000, but i got a receipt that the transaction has been cancelled .Then i went sbi atm (located at srnagar ) and withdraw rs5000 from my account then i noticed that rs5020 have already been ith drawed from my account then i called customer care service .They told me that the amount will be added with in 24 hous otherwise complaint it to your bank manager.So i gave written complaint to chief manager on30th october .From then onwards iam going daily tobank to know when wiil be my money will be back, but the employers did not react to my complaint .Then igave complaint through net.But there is noresponse.One day i went to bank and noticed that manager has een transfered.Then asked the new manager about my comlaint she verified and told that no complaint has been received as there is no letter.So i gave another written complaint in december 2nd week but there is no responhello sir my name is mahesh yadlapati i have sbi account int tenali main branch i.e account no [protected].i went to hyderabad on 28th october 2008 and i went to near by sbi atm's and they r not working . so i kept my sbi atm card in icici bank atm located in srinagar colony, hyderabad and operated it to get amount of rs5000, but i got a receipt that the transaction has been cancelled .Then i went sbi atm (located at srnagar ) and withdraw rs5000 from my account then i noticed that rs5020 have already been ith drawed from my account then i called customer care service .They told me that the amount will be added with in 24 hous otherwise complaint it to your bank manager.So i gave written complaint to chief manager on30th october .From then onwards iam going daily tobank to know when wiil be my money will be back, but the employers did not react to my complaint .Then igave complaint through net.But there is noresponse.One day i went to bank and noticed that manager has een transfered.Then asked the new manager about my comlaint she verified and told that no complaint has been received as there is no letter.So i gave another written complaint in december 2nd week but there is no se .There is no proper response from staff .This is my 4th complaint letter nobody is telling wether my money will be back or not.plz help from thi situation .Thanks for studying my full complaint

Dear Sir,
My SBI ATM Card is not able to withdraw money. It gives the slip saying Response Code 070, unable to p[protected]rocess. However, it gives the balance statement slip. My card no. is[protected]. Pls give suggestions what to do.

thanx
Shailu...

To,
Mr. Rajeev Agarwal.
Lawers Inc.
Advocates & Solicitors.
205, Vardhaman Tower,
D-14, PVR Central Market,
Prashant Vihar, Delhi-110085.
Chamber: Y-57 & 58 Civil Wings,
Delhi- 110054.

Dear Mr. Rajeev Agarwal, reference to your letter (Ref.:QL_150_091208_5009) (Dated: 9-Dec-08) regarding the demand notice- SBI Card Account No[protected]. & reference...

Dear sir,
My account no SBI is [protected](Sector 7 chandigarh).Yesterday i withdrew 3000 from fourbanglow versova branch on dated 09/01/2008 ..But unfortunately the notes of 500 were rejected by the shop on account of the reason that same is duplicate.I am at loss on account of the same.
If this is the state of govt run banks than how can we trust the financila sytem.Need a throgh checking of the same and a satisfactory reply from the concern

Regards
sangeeta bhatia
[protected]@rediffmail.com

1..I am Arvind Kumar Sharma and I have a joint account with my wife at SBI Subathu. The account No is [protected]. On 23 Dec 2008 at SBI ATM at Sect 6, Dwaka, New Delhi (uner SBI Nangal Raya) I tried to withdraw Rs.20, 000/- but the ATM was not working and no money came out. I had two attempts. On 24 Dec 2008 when I withdrew Rs.20, 000/- from SBI ATM at Gopinath Bazar, Delhi Cantt I noticed that two entried of Rs.20, 000/- each has been debited in my account there Rs.40, 000/- has wrongly been debited.

2. I tried to contract SBI Mangaer Nanga Raya on 26 Dec 08 and also contracted SBI Subathu, the whome branch and also sent a fax message of complaint. But no one has helped me out my Rs.40, 000/- has not been refunded so far. Please advice and help in this matter at the earliest.

from Balwinder Singh <[protected]@gmail.com>
to feedback.[protected]@ge.com
date Tue, Dec 9, 2008 at 8:49 PM
subject Card No [protected]
mailed-by gmail.com

hide details 12/9/08


Reply


Dear In charge

I Balwinder Singh holding the above said card for atleast 3 years.
During the last 3 years Though I was not using the card even then I was never asked to pay any amount like annual fee charges.

During the last month when I used the card for the first time, an amount like Rs 872
is debited to my account and an additional charge of Rs 500 is levied on my account as I have overdrew the Limit which overdrew due to the debit of so called Annual Fees.

At the time of applying the card Executive informed me that it a life time free card and the limit will increase with the usage and i will never be charged any kind of annual fees.


When I called the Executive ( Mr Ashish) with my concerns he conveyed that during the past period Annual fees was automatically waived under some schemes without sending any information back to me.

Pls Clarify, if Annual fees can be waived without any transction then why not when i have started using the Card????????????

In view of the above pls reverse the annual fee and Limit overdrew charges under intimation.

Regards
Balwinder
Reply

Forward


Balwinder Singh
to feedback.gesbi

show details 12/27/08 (7 days ago)


Reply


I have not recd any response to the earlier mail and also have not recd my Card Statement though it it been smsed me that it has been dispatched.

I have dropped cheque No 708993 amounting Rs 12000/- on 25/12/2008.

update Please.

Rgds
Balwinder
- Show quoted text -




[protected] Forwarded message[protected]
From: Balwinder Singh <[protected]@gmail.com>
Date: Tue, Dec 9, 2008 at 8:49 PM
Subject: Card No [protected]
To: feedback.[protected]@ge.com


Dear In charge

I Balwinder Singh holding the above said card for atleast 3 years.
During the last 3 years Though I was not using the card even then I was never asked to pay any amount like annual fee charges.

During the last month when I used the card for the first time, an amount like Rs 872
is debited to my account and an additional charge of Rs 500 is levied on my account as I have overdrew the Limit which overdrew due to the debit of so called Annual Fees.

At the time of applying the card Executive informed me that it a life time free card and the limit will increase with the usage and i will never be charged any kind of annual fees.


When I called the Executive ( Mr Ashish) with my concerns he conveyed that during the past period Annual fees was automatically waived under some schemes without sending any information back to me.

Pls Clarify, if Annual fees can be waived without any transction then why not when i have started using the Card????????????

In view of the above pls reverse the annual fee and Limit overdrew charges under intimation.

Regards
Balwinder



--
Regards
Balwinder
Reply

Forward


Balwinder Singh
to feedback.gesbi

show details 12/30/08 (3 days ago)


Reply


REminder

[protected] Forwarded message[protected]
From: Balwinder Singh <[protected]@gmail.com>
Date: Tue, Dec 9, 2008 at 8:49 PM
Subject: Card No [protected]
To: feedback.[protected]@ge.com


- Show quoted text -
Dear In charge

I Balwinder Singh holding the above said card for atleast 3 years.
During the last 3 years Though I was not using the card even then I was never asked to pay any amount like annual fee charges.

During the last month when I used the card for the first time, an amount like Rs 872
is debited to my account and an additional charge of Rs 500 is levied on my account as I have overdrew the Limit which overdrew due to the debit of so called Annual Fees.

At the time of applying the card Executive informed me that it a life time free card and the limit will increase with the usage and i will never be charged any kind of annual fees.


When I called the Executive ( Mr Ashish) with my concerns he conveyed that during the past period Annual fees was automatically waived under some schemes without sending any information back to me.

Pls Clarify, if Annual fees can be waived without any transction then why not when i have started using the Card????????????

In view of the above pls reverse the annual fee and Limit overdrew charges under intimation.

Regards
Balwinder



--
Regards
Balwinder
Reply

Forward


Balwinder Singh
to pahredar, feedback.gesbi

show details 3:43 PM (15 minutes ago)


Reply


Instead of getting any reply back to me. I received a call from the executive based in Delhi.

He confirmed that the total outstanding on my account was Rs 12000/- which is already been received

But he has stopped my card reason better known to him.

What I have concluded out of this is "SBI Card division do not even require to take any consent and is not required to give any information back to customer to whom they have called on numerous occasions for the usage of card. It is like a trap in which they want to make maximum gain by squezzing customers money.

I have marked this mail to Pahredar to intervene that how can SBI Card close my card without giving any information or reason for stoppage of Card.


Balwinder
[protected]

[protected] Forwarded message[protected]
From: Balwinder Singh <[protected]@gmail.com>
Date: Tue, Dec 9, 2008 at 8:49 PM
Subject: Card No [protected]
To: feedback.[protected]@ge.com


- Show quoted text -
Dear In charge

I Balwinder Singh holding the above said card for atleast 3 years.
During the last 3 years Though I was not using the card even then I was never asked to pay any amount like annual fee charges.

During the last month when I used the card for the first time, an amount like Rs 872
is debited to my account and an additional charge of Rs 500 is levied on my account as I have overdrew the Limit which overdrew due to the debit of so called Annual Fees.

At the time of applying the card Executive informed me that it a life time free card and the limit will increase with the usage and i will never be charged any kind of annual fees.


When I called the Executive ( Mr Ashish) with my concerns he conveyed that during the past period Annual fees was automatically waived under some schemes without sending any information back to me.

Pls Clarify, if Annual fees can be waived without any transction then why not when i have started using the Card????????????

In view of the above pls reverse the annual fee and Limit overdrew charges under intimation.

Regards
Balwinder



--
Regards
Balwinder

Sir/Madam,
I have a PPF Account with State Bank of India, AE Market Branch, Salt Lake, Kolkata-700 064. In September, 2007 I have Deposited Rs. 25, 000.00 (Rupees Twenty Five Thousand) only in my PPF Account by a cheque. After a year later I found that there was no deposit in my PPF Account. So when I made contact with the official, he handed me over an invalid (1 year back dated) Bankers' Cheque. Therefore I could not deposit that in my account. After this incedence I wrote TWO letter to SBI, AE Market Branch and SBI Regional Office Kolkata. Till today, i.e., 9th January, 2009, I did not receive any payment from SBI. In this situation I am feeling insecure for my money.
Now, I want to get refund my principal amount and interest amount which I have lost due to neglegency. Also I want to get compensession for this harrashment.
Thanking You.
Yours Faithfully,
Amit Kumar Biswas
AC-189, Salt Lake City
Sector-I, Kolkata-700 064