[Resolved] SBI Credit Cards — Payment of Credit Card

[Resolved] SBI Credit Cards — Payment of Credit Card

C Complainant4598345 from Mumbai, Maharashtra Jan 16, 2009

Hi This is to bring in your notice that I have given cheque of ICICI branch Hyderabad bearing the cheque no 110558 to you for the amount outstanding amount of 5020/- against my credit card no [protected] and this cheque I have given to the SBI agent who came to my house to collect in the month of August dated 07/08/08. He has given me the receipt and said my amount was cleared. And this amount got deducted from my account in the same month. After few days from the date of payment i was getting calls from SBI credit card saying that i did'nt pay the credit card amount. I went to SBI credit card Office which is opposite to Anand theater in Hyderabad in the month of December with all the required proofs. Then Sreeja who is an employee of SBI credit card came to clarify my queries, and i have submitted the bill payment receipt and icicibank deduction statement to her.She said she will look into this issue and also said that i will not get any calls from SBI credit card for the payment. Also she has provided a mobile number to contact her if i get any calls from SBI to pay the amount. But i was surprised to know that the phone number that was provided by Sreeja is wrong and when i called to that mobile number one guy lifted the phone saying, that was his phone number and she don't know any person like sreeja. And today Jan 12th 2009 i contacted Mr.Satish for the same and enquired about Sreeja. He has refused to share her phone number eventhough she misguided us by giving wrong information. Again i have submitted all the necessary details to him and the complaint number is[protected] Also i have raised a complaint by calling to the customer care. Complaint Number[protected] I am totally harrassed by the SBI credit card people as they were very rude and will end up giving some wrong information. I really do not know as to why the bank is putting me through this torture when I have cleared my outstanding credit card amount from your bank. I am totally disguested of this. I just want to keep below points infront of you, 1. The customer service and the SBI credit card office people has been very harsh and has not been helpful 2. They are rude and often end up giving wrong information to the clients. 3. I am frustrated with SBI Credit Card. 4. For the past 6 months I am getting calls from your SBI credit card frequently at least 7 times a day. Not only to my mobile but to my office extension telling Madhavi has not paid the amount to the person who lifted the phone. 5. This is worst service i ever heard or faced till now. Eventhough I heard from many people that no one from SBI credit card will respond to the mails from clients iam sending this mail. If i did not get a solution for this i will definetly escalate this to the other higher level. Thanks, Madhavi Manchala Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

k.kumar

from Pune, Maharashtra

Jun 12, 2008

sbi credit card in the name of Satish — harrassment through telephone threatening us

My letter below was sent to the address on 26/05/2008. No response has been received so far. If something could prevail upon the persons concerned to act on this, I would be thankful.
i please for the reason that we are being threatened over phone by Sujatha.R and her people from telephone [protected];[protected] almost every day.
To
Mr. Ajay Bharti
Ast. Vice President- Customer Services
PO Bag 28- GPO, New Delhi-110001
Ref: Credit Card[protected]

Respected Sir,
I am thankful for the interim reply sent by you for my email on the subject. As we are not able to withstand the torture, we want your interference at the earliest possible time. I repeat here for your information the history of the case.
There had been some pending payment of dues by my Son K.Sathish. He had used his credit card during the period from 29/7/2006 to 5/11/2006.
All the other transactions except one debit about the teledraft are ok. After being pointed out that the teledraft claimed to have been sent to him did not reach, the debit on that account was reversed in March 2007. However all the statements between August 2006 and March 2007 carried the interest and penalty for the entire amount. Our prayer for reversal of the interest was accepted (by the customer relations officer) in August 2007. The customer relations officer calculated the amount payable as on 17th August 2007 after waiver the interest and penalty charged on the tele draft, and I was asked to pay 18628/- which was paid by me on behalf of my son. Even though we did not receive any communication on the final settlement, we were not much bothered about it as no further calls were there from the Bank.
But again it had started now and we are asked to pay another Rs.28000 or so. The person who is calling for this purpose is very rude and she has been calling intermittently using all the tactics and is not prepared to listen our side at all. She has been threatening us about legal action etc etc.,
In view of the fact that I am a long standing customer of SBI, I am patronising the State Bank of India for our office also, I hold a credit card myself [protected], I request you to be kind enough to look into the matter and to arrange for the immediate settlement of the issue.
Yours sincerely
Kumar

h_francis

from Cuncolim, Goa

Dec 9, 2008

SBI Credit Card — rude and harrasment by recovery agents of icici

rude and unprofessional behavious of recovery agents. strict aactions to be taken against them. name of the recovery agetn of ahmedabad is sai enterprises. they claim that they are sbi collection agents. their languages are not ethical. i m planning to file FIR against them if they approach me again .

Praveen Mamidala

from Delhi, Delhi

May 26, 2009

SBI Credit Card — Threatening and Harrassment

I even have the similar kind of problem. I used to pay regular payments to the bank in the beginning executive used to collect the money. Due to some financial crisis, two payments were missed, and thus they J blocked my card (as informed by SBI executive) and made it not usable. When I spoke with a person whom the executive dialed up, he introduced himself as the manager, however, said, evenif the whole outstanding amount is paid, the card cannot be unblocked, instead suggested me to close it. I agreed to it and the amount decided was Rs.20000. I said the amount will be paid in two instalments. On spot I gave a cheque of Rs.10000 (vide 81885) which was cleared on 09/09/2008 from my account towards the first instalment. Expecting the settlement letter soon, which was not received till date. To my surprise, the payment was credited in to the balance of the credit card. This I got to know after two months, all my calls to the respective excutive are gone futile. Almost from past 7 months, I have been receiving calls from various people asking for the payment. Visiting my residence at vague hours. Threatening of bringing police to my house and also talking to my Boss at office. Today, the situation has become worse, a person introduced himself as Mr.Tirupati Reddy called me at my lunch time and started arguing about the payments. Even after my clear explanation about the issue, he started asking if I had any proof that their executive had promised about the settlement. I have no proof, however, he argued with me and threatened that he would bring police to my house and discuss the same with my parents.
Note: I totally paid 14400 towards my card after their executive had told me to settle the card for Rs. 20000, I said I would pay the difference amount and settle it.

Here I wanted to know few things,

1) Why collections departments try harassing even parents for the payments?
2) Why would they not approach customers through court?
3) Is there any way that I can stop them from bieng to my house?

looking forward for replies...

Digant Jani

from Vadodara, Gujarat

Jun 17, 2009

Visit this link, refer point 5 Phase III

http://www.rbi.org.in/scripts/NotificationUser.aspx?Id=2627&Mode=0

sundar venkatesan

from Delhi, Delhi

Nov 10, 2011

SBI Credit Card — Wrong information given by SBI credit card agent

Hi,
I was initially promised some features like,

1) No service charge for IRCTC (train tickets) online booking
2) No annual charge for this card, if i use 20000 per year that is enough.

But later, i called customer care and asked my card features. they said this card does not have these features and hence i also have to use 70000 per year. See, Marketing for a card matter is doesn't matter, but why your people give false statements on the features & benefits of the card. This is not the right approach to take the customer inside your service and it slowly disappointed even in my friends circle. There were so many consumer complaints regarding this, but inspite of that the reason for choosing SBI card is only for these features and when i came to know that these feature are not available then i don't like to use this card anymore. Please take necessary steps to resolve this issue, if your not going to take any action then i assume that this is in regular practice for SBI card who also encourages telecaller agents for giving false commitment. i have mention agent name and contact no

SBI card agent name & contact no: Kavitha & [protected]

Rgds,
Sundar V