[Resolved]  SBI Credit Cards — Fraud Ways of settlement

i had an SBI credit card, i had a major financial crunch in sep 07 . but then too i had opted for a fair settlement with the card people only by requsting them to wave off only a part of intrest since i was a v old and a geniune coustomer.
the SBI personnel visited me and asked for my cheques (total outstanding was of 32 k and settlement was done at 25500. i.e. 5 Emi of 5100 each) i asked him to wait for 3-4 days as i had requested a new cheque book of my a/c but he then pleaded tht u give me the cheques of your any bank account as we will not deposite those cheques and i ll collect the EMIs from u in cash every month since its a month and they have some targets to be achieved . tht was fine with me. but every time they used to deposite the cheques and since it was an non active account i could know only once it is bounced. considering human error i let it go off for the first time but this was repeted twice and i decided to take an action and i spoke to the executives boss he then promised me tht this will not be repeated in future. ( all the EMIs were being collected by me in cash every month in this course) and finally when this was repeated even for the last time i waas v much furstrated and annoyed with the service by then and spoke to the officials in delhi customer care. who then assured me tht please pay off your last EMI and we apologise for whtever has happened. being a genuine client i said OK and paid off all the EMIs. Now after 6 months i started getting calls from their DSAs stating i had to pay some more 29k since my settlement was voide due to cheque bounce and after repeted explnations being given to them i still receive calls from highly indecent and disrespectfull DSAs of yours.

plz ask someone to get this sorted out . my cc Account no is
[protected], Keval Bhanushali
+91 [protected]
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Aug 14, 2020
Complaint marked as Resolved 
 
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