State Bank of India [SBI] Complaints & Reviews

Hi,

I have saving account in Selaiyur, Chennai branch. One year before I relocated to Navi Mumbai. I went to CBD Belapur branch to fill and submit the account closure form. No one was accepting the form to close the account. They told me to go to Chennai and close the account.

Before leaving the Chennai, I talked to Relationship Manager in Selaiyur branch and he told me to transfer or close the account from...

I have registered for LIC payment by SBI credit card. I got a SMS on 09.01.08 saying that, my bill payment will be done on 10.01.08. i got customer care to stop payment as i earlier by cash to LIC, but cusotmer care guy told me that, it was paid on 08.01.08 itself (Rs. 8491/-) So i got one day late SMS. Then i dropped the check to SBI, even though i was in tough situation financially that time. Unfortunately i could not write the date in the check. I got check bounce letter from SBI after a week. Again dropped one more check. So the amount got credited just a 4 days late than the due date. For that Rs. 1000/- penalty given by SBI in next month statement. I called customer care so many times regarding this issue, they did not reduce the penalty amount. I sent many mails also to sbi. but no reply. Just a week back i have given a complaint also, then customer care replied that SBI will come back in 4 days. but no calls.

I could not get the tax exemption also for that LIC payment this year since the LIC transferred 2008 amount to 2009. I faced lot of problems as well as my tax exemption has also gone.

Now the amount i have to pay SBI is Rs. 6026. I want close the issue anyway. Pls let me know how best you can reduce the penalty.

Pls call me as soon as possible,

P.K. Krishnakumar
ph. No. [protected], [protected].

Dear Sir/Mam,

I, Ketan D. Sardesai, Unfortunate Credit card holder & horribly harassed of SBI Credit cards. I have already once complained regarding harassment implied by SBI recovery dept. My case ID is CaseID=[protected]' After launching a complaint last time, Miss Amarpreet Kaur spoken with me regarding my complaint & even wrote to me & promised to resolve my problem. As per my previous mail & continuous request, I wanted SBI to cut my payments from my account directly. I have given the request in their supplied format. I have acknowledgement copy of the same with me. She confirmed me that I should send her a cancelled cheque & she will start auto debiting my dues from my account on monthly basis. When I converted my dues in ECS they said my amount per month is 2193/- . I wrote her in Email that I have lost trust from SBI people because every time somebody from SBI commits some thing & other says it is invalid. This has occurred many times. Hence I requested her to confirm that what will be my amount of EMI & for how many months it will get cut & I will send you the cheque so that she can start auto debiting the amount from my account. No reply was there from her side till the date.

2 days back the same things have started again. SBI executive from Mumbai namely neetu called from[protected] & suddenly started convincing me for settlement of amount in lesser amount. I clearly mentioned that I am not interested in settling it, Since day 1 I am interested in auto debit only, but this so called customer care team could not solve my single query till the date. Every time they say that this harassment will not happen again & every time it happens repeatedly.

That lady was not knowing anything about my case & even was not ready to here single word from me & was just forcing me to either settle or pay full amount at once where as I have been committed by them to cut it in 12 months. I have planned my finance according to the same, then how can they say that Miss Amarpreet is wrong? If she is wrong then why she committed like that ?

Same day evening other lady from[protected] called neesha & she suddenly turned around, she said that I will not be availed with ECS without any reason as she committed that she don’t know it. Then I said that their other executive was offering me settlement & she typically said that she was wrong & no settlement is possible.

These people are just playing with customer’s life. How & why should I disturb my finance planning for whole year because of SBI mistake & carelessness ?
Who will pay for the mental imbalance created due to continuous harassment from SBI executive ?
Who will bare the tension & problems created due to contradictory behavior of SBI recovery people ?
Who is going to pay If I loose something major like my job due to this bad customercareship as I am not allowed to talk on phone while on job ?

Finally that lady neeta has taken the promise from me to give 3 cheque’s for my pending amount, which will hamper my month badly & going to create mess in my next remaining years budget. I am holding SBI responsible for the same & not willing to pay the amount in such big quantum. I am ready to pay it from day 1 but whole team of SBI has failed to give me only service of auto debit in 12 months. I am warning SBI customer care & recovery dept that this is not possible for me to pay such a big amount suddenly. That lady neeta is going to send her executive to me on Monday. I need my solution before that. As I am unable to pay such a big amount at once. It will create problems from me & I don’t want to bare problems of being honest & bad service from SBI. SBI recovery is solely responsible for the problems created in my life & instability created.

I hope you can do a little about this. Need a help being a honest customer & citizen.

I have acquired a number [protected] which belonged to some guy named Chandrakant Parabh, I have this number since over a year now.

We don't know who this guy is... or what he has done. But we are getting continuous calls from your call center #[protected] asking to pay or what not. Inspite of telling them over a month to update their database they keep calling.The last person we spoke was Rahul Kumar from the call center.

I would like to know what kind of harassment is this? Inspite of not dealing with SBI in anyway you people have made us loose our sleep like we are criminals.

Thanks and Regards,
Trina

MY SBI Saving A/c No [protected] is with SBI's ITI TownshipI BRANCH, Distt RAEBARELI, U.P., My exiting card was not working then I requested for Replacement card.The officer got my form filled and told me that same I have forwarded for replacement of ATM card. after it Bank's Deducted ATM Replacement CHARGE from my A/c but Today after 2.5 Months cards did't recd me. Then i went to Branch they told me that ATM card did't issued by the Head Office, and they will also remind complain to their head office to issuing ATM Card. .please look in to itand resolve urgently.
Mahendra Pratap Singh
[protected]

Dear Sir
GREETINGS!!

With kind regards i wish to inform you that on 26th May 2009 i received one call from[protected] named Mr. Rahul his mobile number is [protected], in which he told me that i am Rahul and i am calling you on behalf of RBI (Reserve Bank of India), and your credit card settlement is come from parliament and i am appointd as Cdedt Officer to resolve your problem.

In which he assures me that i[censored] make Rs. 15500 which your outstanding is we settle your case and as per his assurance i make a payment of 15500/- (Full and Final payment) in favor of SBI Account[protected] and card number[protected], book number 309577, receipt number 13893159.

I make a payment through cheque 078381 dated 30.05.09 already debited from my account on 10.06.09.

Now the Question arrises if SBI employees uses the name of Reserve Bank of India, this is purely MISSAPPROPRIATION of FACTS.

Please let me know / issue the NOC to me and kindly update my CIBIL record as well.

Regards

Nitin Sharma
[protected]


--- On Sat, 11/7/09, nitin sharma <[protected]@yahoo.co.in> wrote:


From: nitin sharma <[protected]@yahoo.co.in>
Subject: Kindly update CIBIL Record
To: "SBI" <head.[protected]@ge.com>, "SBI" <feedback.[protected]@ge.com>, "SBI" <helpline.[protected]@sbi.co.in>
Date: Saturday, 11 July, 2009, 10:19 AM


Dear Sir
GREETINGS!!

With kind regards i wish to inform you that i had make a payment of 15500/- (Full and Final payment) in favor of SBI Account[protected] and card number[protected], book number 309577, receipt number 13893159.

I make a payment through cheque 078381 dated 30.05.09 already debited from my account on 10.06.09.

BUT THE QUESTION ARRISES IF I MAKE THE PAYMENT AS DESIRED BY YOU THROUGH FULL AND FINAL PAYMENT AND IN FUTURE PROSPECTS IF I WILL APPLY FOR PERSONAL LOAN FROM ANY BANK leads to results in my name is to be present in CIBILof Rs 5591 only, that is a major drawback for me.

As per your discussion you was supposed to forward necessery instructions to concerned officials for removing my name from CIBIL / update it for the same on that statement i make you a payment for the same, now you telling me that only payments details are upadated in cibil, this is misappropriation of facts. I make you paymeny on trust that my name is removed from CIBIL and now i am also in queue as the other persons are in queue to remove there name from CIBIL.

Hence i request you to please issue NOC (NO OBJECTION CETIFICATE ) leads to result in benificial for me in future prospects.

Always hope for the best services from your side.

Warm Regards

Nitin Sharma
[protected]

--- On Fri, 10/7/09, [protected]@cibil.com <[protected]@cibil.com> wrote:


From: [protected]@cibil.com <[protected]@cibil.com>
Subject: Re: Kindly update CIBIL Record
To: "nitin sharma" <[protected]@yahoo.co.in>
Date: Friday, 10 July, 2009, 4:05 PM



Dear Sir,


With reference to your mail, we would like to inform you that the function of CIBIL is to collect, process and collate credit information of individuals/ companies/ firms/ entities and to provide credit information reports to our members. The Company acts as a repository of both positive and negative credit information, historical and current on the existing and potential borrowers of the credit grantors.

It is the responsibility of the concerned members to submit correct, updated and accurate credit information to CIBIL. Credit Information Reports are purely based on data reported by various members.


CIBIL cannot modify any information in the database without the concerned member confirming the same. We request you to ask your Bank to send us the updated data and we will upload the same onto our database. The changes will then get reflected on your Credit Report.

If and when there are any grievances, the individual needs to resolve it with the concerned Bank or may write to the Customer Service Department of the concerned bank and after resolving the matter, the Bank informs CIBIL to take the necessary action.

Thanks & Regards,

Jennifer Dmello.

This document is classified as : (-) Public (-) Internal (X) Private (-) Departmental (-) Confidential



nitin sharma <[protected]@yahoo.co.in>
07/09/2009 12:31 PM To SBI <head.[protected]@ge.com>
cc
Subject Kindly update CIBIL Record







Dear Sir
GREETINGS!!

With kind regards i wish to inform you that i had make a payment of 15500/- (Full and Final payment) in favor of SBI Account[protected] and card number[protected], book number 309577, receipt number 13893159.

I make a payment through cheque 078381 dated 30.05.09 already debited from my account on 10.06.09.

BUT THE QUESTION ARRISES IF I MAKE THE PAYMENT AS DESIRED BY YOU THROUGH FULL AND FINAL PAYMENT AND IN FUTURE PROSPECTS IF I WILL APPLY FOR PERSONAL LOAN FROM ANY BANK leads to results in my name is to be present in CIBILof Rs 5591 only, that is a major drawback for me.

As per your discussion you was supposed to forward necessery instructions to concerned officials for removing my name from CIBIL / update it for the same on that statement i make you a payment for the same, now you telling me that only payments details are upadated in cibil, this is misappropriation of facts. I make you paymeny on trust that my name is removed from CIBIL and now i am also in queue as the other persons are in queue to remove there name from CIBIL.

Hence i request you to please issue NOC (NO OBJECTION CETIFICATE ) leads to result in benificial for me in future prospects.

Always hope for the best services from your side.

Warm Regards

Nitin Sharma
[protected]

I had opened an account on 9th July 2009 with SBI, sector-11, Rohini, New Delhi-110085 Branch. The request for the cheque book was made immediately. However i am yet to receive the cheque book. The staff at branch, when contacted, said that they'd forwarded the request to the concerned department. They have not been able to give me the contact details of the concerned department either. The contact centre of SBI[protected] does not know the status either. The telephone numbers provided by the contact centre[protected] and[protected] are not answered !! And the customer care number given on the website[protected] puts you on a good 10 minute wait before disconnecting you. In case anybody is aware of how to escalate the matter or how to get in touch with the relevant individual then i will appreciate the help.

Thanks and Regards
Vikrant Kathuria

Dear Sir,

I am planning to go further study in abroad for some Fast track course and for that I need education loan upto Rs.7.5 lac. I had applied for education loan to SBI, but they refused my application due to course. They replied me that this kind of course not included in our criteria.
But I have an evidence that bank has already sanctioned loan in same Fast track course one month back. Even bank officers told me that we gave this type of loan but now we stop.

In connection to this I mailed to chairman of SBI, he replied after 4-5 days that bank has no such policy regarding edu.loan. Even local RACPC authority told me that we gave but since last one month we stopped.
So, its different policy on paper and on pen.
Bank spare millions of rupees on advertisement that "THE BANKER TO EVERY INDIAN".
I am too much disappoint regarding bank's two face policy. I do not found any transparancy regarding its policy.

I MadhuGoel holding an Saving Account in SBI –Saharanpur Road Branch Dehradun (3137) My S/B A/C No[protected] swiped my ATM cum debit card in ATM outlet of Dena Bank GMS Road Dehradun Branch on 1st April 2009 for drawing Rs.1000 ( One Thousand only) but machine displayed the massage unable to process.also I received the printed massage slip.I tried repeatedly 2 times consecutively and got same massage. “Unable to process” On checking my account I found that Rs 1000/- has already deducted from my a/c on 1st april . I complained to Branch manager Dena Bank GMS Road Dehradun Branch he advised me to contact to My A/c holder SBI Branch accordingly I had given written complaint to Branch Manager SBI Saharanpur Road Dehradun (3137)Branch with all details endorsed by BM Dena Bank GMS Road Dehradun Branch and copies of massages received ‘UNABLE TO PROCESS” on 7th April09 but till date the amount is not reverted to my account.

Hi All

I went today to SBI North Paravur Branch to open a New Savings Account along with a new Demat Account. I currently BANK with HDFC and ICICI banks and wanted to try out SBIs new Demat Account...This is what happened when I went and enquired about opening a new Account..
Me : I want to open a new...
Woman at Customer Relations Desk : (Points to the side and says) There...(And turns her face away).
I goes to where she pointed and struggles to find out the Account opening Form...
it was a blue booklet with lots of pages..I was confused whether I have to fill in all the pages and wanted to know what all types of accounts are available etc So I goes back to the Woman at the Desk..
Me : Escuse me..(No one listens) After trying once again I thought well I shall give a try..
then I thought how can I apply for the account and DEMAT account without knowing about the different Fees etc...I had also written a check to pay the initial deposit and wanted to ask whether I should pay in cash, Should I go and take photocopies of my ID documents etc..
So I goes back to the lady and ask whether she will help me fill the form.
Woman at Customer Relations Desk : (Lady at the desk lifts her face and looks at me with an irritated face) NO - You have to do everything yourself.
Me : OH..(I goes back to where I picked the form and places it back there and heads out of the bank).
The lady continues talking to the assistant manger at the next seat...

While heading back I looks back into the BANK I see a Husband and wife talking to another executive.
(I tells to myself "long live public sector" and heads back to HDFC bank)
This is what happened inside HDFC
An executive : Hai Namith. What made you come here.
Me : I want to open a DEMAT Account.
Executive : (gets up and brings back an account opening form and explains me all the details). He fills up the form and asks for my PAN card and takes a copy from within the BANK itself. Instructs me where all to sign. Then tells me about a new Money Back Investment scheme which started lately. I thinks about the difference between the two places gives the cheque I wrote to open the account at SBI as the HALF yearly payment for the investment..
Executive : I need a few more minutes to fill up the form. If you are busy you can go. I shall come to your home with the forms. Hands the cheque back to me

I go home happily yet frustrated thinking about the largest BANK in INDIA..

If this is the condition when there are only 2 customers at the BANK premises what will happen when there are a handful!!!

LONG LIVE PUBLIC SECTOR!!!

Respected Sir,
I have opened saving account in satana branch, Dist Nashik, (Maharashtra) and also apply for ATM card but it not received yet.
so please tell us reason and send ATM card at the earliest

MANOJ LAXMAN WAGH
Bank- State Bank of India
A/C No. [protected]
Branch Statana Dist nashik

Regards
Manoj Wagh
Mob. [protected]
Satana (Maharashtra)

I am Indranil Chatterjee and had a SBI More Silver Card. I was out of town and SBI never contacted me for the bill. After I was back in Mumbai Some Agency contacted me and asked to make a payment of Rs.700 which I made immidiately and promised me a settlement of Rs. 6500 the next month(June). They never contacted me again. Suddenly a person called Mr. Ashish Deshpande claiming himself as Senoir Executive Officer from Legal Cell located 3 rd Floor Mahalaxmi Engineering Estate, Mahim(W) sent a collection guy called Mr. Ramakant in the afternoon which was inconvinient to me as I work night shift (informed in the past). I said I didnt received any sort of communications from their offices so the guy connected me to MR deshpande who abused and threated me, and the most he said will launch a legal complain even to my employer. Is this the way you collect. I need an Answer.
([protected]@gmail.com)

actually i m using sbi atm card
and Jun2nd 2009 i was withdrawing 10, 000 rupees from icici bank atm at Kaushambi Ghaziabad Machine through sbi atm card but icici bank atm show the error response code 70 and i can't receive money but these money deducted my account
My account in Farrukhabad SBI Bank where i gave a application attach with error code SLIP regarding this problem at 4th jun 09.
No one tell exactly way what can i do? i m student in Ghaziabad. and 10000 rupees big amount for me.
After 45 days i can't receive back my money so i can't registered myself in coaching IES MADE EASY who is the responsible for that...ONLY SBI BANK

Place: Bangalore - Outer Ring Road, Sarjapure, Near Shobha Apartments.
Date and Time: 14 July 2009, 12:35pm.
We wanted to open a saving bank account and avail locker facility in recently opened (1st July) SBI branch at Outer Ring Road, Sarjapure, Near Shobha Apartments, Bangalore. We asked at reception that we want to open a saving bank account and avail locker facility. The gentleman at reception said that for saving account you need to fill this form and for locker you need to talk to Branch Manager. So we went to talk to Branch Manager for locker facility first. When we asked for locker facility, he said that you will have to make an FD of Rs.100k. To which, I asked, is it by law that I have to make an FD. The Manager said No, but in order to recover the cost of locker we are asking our customers for this FD. I said, sir I don’t have this big amount but having locker facility will surely help me from security point of view. Then the manager asked ok then can you make Rs.70K FD. I said again the same thing that sir I don’t have this big amount upfront to make FD. Ultimately, the branch manager said you can leave your name and contact details with me and I will contact you as soon as the locker is available. Means, If I have FD to make then you have locker facility otherwise you don’t have locker. :-)

Moral of the story:
Someone may say its business or its the sheer case of black mail from the bank and bank officials, well its the way one looks at it. Also, this has no offence to anyone and to whom so ever it may concern. Besides that, I also believe that nothing is going to happen to the bank nor the branch manager or anyone. If you need to find the proof then check the FD's made by the persons who has availed the locker facility.

SIR,
I HAVE SBI ATM DEBIT CARD, ISSUED FROM KANPUR MAIN BRANCH U.P.I HAD MAKE A TRANSACTION TO WITHDRAW MONEY FROM ATM ON DATED 08 JUL 2009 BUT DUE TO TIME OUT RUPEES GO BACK TO ATM, AND I HAD RECEIVED NOTHING BUT AMOUNT IS DEDUCTED FROM MY ACCOUNT. I CONTACTED TO RESPECTIVE BRANCH BUT NO SATISFACTORY ANSWER RECEIVED EVEN I LODGE A WRITTEN COMPLAIN. DETAILS ARE GIVEN BELOW.

AMOUNT: 4000=00 Rs.
CARD NO:[protected]
DATE OF TRANSACTION: 08 JUL 2009
ATM ID NO: SIAN00824010
TXN. NO.: 7670
TIME: 08:52



PLEASE SOLVE THE PROBLEM AS SOON AS POSSIBLE.


THANKING YOU
YOUR FAITHFULLY
KRISHNA MOHAN SAHU
128/706 K BLOCK KIDWAI NAGAR
KANPUR--208011

Rs.: 25 deducted from my SBI Savings a/c for depositing Cash Rs.: 2000 using Core Banking without any prior notice of SBI and RBI.

i a veerabhadrarao D.No 1-89, SOMESWARAM RAYAVARAM MANDAL, EG Dt A.A-533261is an ordenary class four employee.applied for salary account with atm fecility in Ramachandrapuram Branch of East godavari district A P-533255. i got account with a/c no;[protected] & atm cord and BM rcpm given pin letter. But atm not accepting the pin no.
i approched BM rcpm again and he corresponded to proper authorities then i got another atm and another pin letter .Result is same with first card.
again the proccess repeet.third time the result is same.
fourth time BM processed ang given me a second pin letter to the third card but the result repeet.
After this long process our respected BM simply illtreating me instead of giving proper service and respond properly.
issued atm card numbers
1.[protected] valid from Mar 2009 pin letter no 2988
2.[protected] valid from april 2009 pin letter no 9883
3.[protected] valid from jun 2009 pin letter no 9929
second pin letter no 8087
please help me to get proper service from sbi india

I am having SB account in Statement bank of India, Hesaraghatta Road, Bangalore . Branch code no. 10499.

I submitted cheque book request form on 20-06-09 but till today i have not received the same. Today when i went to bank and enquired personally with the branch manager he said their chennai branch might have sent by post and asked me to go to post office and find out. When i said how can i go to post office and enquire about my cheque book without any despatch details he said its not my duty to deliver the cheque book to u and if you are not happy to close your SB account. This branch manager is totally irresponsible person and he is not giving any proper response. I don't think any customer can wait > 20 days to get cheque book. Please lookinto this issue provide me justice immediately.

i have opened a demat account with sbi davangere branch before 45 days but still i didnt get any document...

Dear Sir,
My above STDR has matured on dt 26/5/2009.An application has been sent to sbi sindri branch via SBI, Morwa for same.Kindly look into matter.My A/c No. is [protected].
yours faithfully
BASANTI DEVI