[Resolved]  SBI Gold Card — Lack of statement sending regularly

I have been making payments for the last 1 year to SBI Card without getting any statements.
They had initially not being able to address the reason as why the bill is not reaching. However, they confirmed (phone) that no late charges would be taken as I had not received the statements and hence the payment date was not known to me. My requests for confirming to my residence address have gone unanswered. I visited the local card office and was informed that after a years payment still my outstanding balance was same as the initial purchases which means and also I was charged late fee every month despite any fault of mine.
Now for the last 6 months I have been trying to get the address changed and confirmed through their IVR, e-mail, internet and also lastly requeted for e-statements. But nothing is working. The executives I had met in the Kolkata office have stopped taking calls also. The payment office executives call at my residence every morning causing nuisance to my family.
I am confused as how to deal with this.

Dear Sir
I am a customer of your SBI Bank, my account no-[protected], branch- clock tower subzi mandi, delhi-7. I had a old ATM card which had some problems in working due to its wear n tear. I submitted my old ATM card and applyed for the new one. I got the new card and after a week i got its pin number. I changed the pin number given by the bank to my personal pin number. but the new card is not working. I went to bank to talk to the executives there but your bank's executives didnt helped me at all and infact misbehaved with me.
When i insert the ATM card to d machine, i enter my pin, work acc to the instructions, feed the amount of money but it doesnt gives the money out. A slips comes out giving the response no : 079. thats all.
on SBI tol free number, nobody picks up. im trying that for the past 1 week.
please do something in this matter and help me.
i have not got any of my statements of my sbi gold credit card ever.
thanking you
yours faithfully
ASHOK SHARMA
301, DELHI ADMINISTRATION FLATS
ASHOK VIHAR, PH-4
DELHI-110052
MOBILE-[protected]

The same thing is happening to me. Never get my bill in time . Always after the due date.Never come to know the details of my bill in time, in spite of repeated requests & reminders. I am fed up. Possibly will have to discontinue using the S B I card of mine whose no. is [protected]