[Resolved]  Sbi / Gold Mastercard Credit Card — Unaddressed Dispute Form for Unauthorized transactions; Misplacing of documents sent by me

Unaddressed Dispute Form for Unauthorized transactions; Misplacing of documents sent by me
My personal details are -
Name - Ritesh Gaggar
SBI Card No. - [protected]

On 5th November 2007, I witnessed unauthorized online transactions from my card for booking online tickets worth over 50, 000 Rs. Immediately I blocked my card.

On 8th November 2007, I have faxed the Dispute form to SBI Chargeback department. I kept following the fax and SBI customer care told me that they are taking action and it takes about a month to solve it. However later, SBI representatives told me that they have not received the form. They asked me to fax it again (or email it to feedback.[protected]@ge.com). The representatives also said that they have tried my number and they received no response. I have been available all the time (except once when I was in a meeting) and have been following up to sort this issue.

I had emailed all the scanned copies on 19th Feb 2008 (email sent attached). I also sent them the scanned copy of the successful fax sending report. 'CaseID=[protected]'

After being really fed up of the way SBI has handled this issue and the daily mentally harrassment that I was going through with almost daily calls from SBI's Collection department people (who wants to meet up to sort this issue and do not understand when I try to explain about unauthorized transactions).

For these transactions, I have also raised an FIR (scanned copy attached). The police have already done some work on this case and they have identified the agency responsible for the disputed transactions used to book air tickets. I even offered to help SBI with the basic findings the Police has done. I had agained sent them an email about this issue.

Today I got a letter from SBI that they are unable to process the credit for these unauthorised transactions. The reason they have given is that the transactions was done more than 2 months and they have not received the dispute form from me. They mentioned about closing this case due to this reason.

Its not my fault that they have misplaced the fax that I have sent for the dispute form, which I have sent on 8th November 2007.

The collection calls from SBI's Collection department are nothing less than harrassment. Despite my proactive sending of fax and email, I am told that the time is over for any action from them. Please help me in solving this issue. I really feel cheated due to mis-handling of documents from SBI department.

Thanks,
Ritesh Gaggar