[Resolved]  SBI Visa Card — annual fee charge

The agent through whom I had applied for the SBI visa credit card, very clearly told me that this card would be free and will not incur any annual fee. Inspite of this assurance, I am charged annual fee every year and have to call up [protected], where the service person finally reverses the charges and instructs me to pay only my transaction charges. Sometimes they assure us they have reversed charges but we still get it in the statements and have to again call them up!
Why does one have to go through with this every year. If you have promised no annual fee will be charge, this should be entered in our computer records so that this fee not charged in every statement and we need not go through the entire rigmarole of reversing it!

Please resolve this issue and ensure that we are not troubled like this every year.