[Resolved]  SBIcard — Different card sent

Sbicard — REQUEST FOR REVERSAL OF PRIVILEGE CIRCLE FEE

Dear Sir,

I beg to state that I am a SBI card([protected]) holder at least for last 10 years.I am using my cards regularly and
there has never been a default in my payment.You are giving me credit and I am paying interest at the
rate you charge it.
In the first week of August I received several calls from your Delhi office informing that I have been selected as your Privileged customer and you offered me some lucrative holiday packages and some
costly gifts.Unfortunately your representatives were able to convince me, rather victimised me and I accepted the offer.At the same time I was told that ,I may cancel the offer after getting and reading the materials I would receive in due course.
As per your information all our discussions were recorded in your voice recorder.
On your final call in this matter I was informed that I would be debited a sum of Rs,6067/-in my card account and within 15 days of this debit,and the date is 11.08.2009 as per my credit card statement
dated 23.08.2009.Surprising to, say till date I have not received any materials from your end and not
even a single phone call .
First I called within 15 days and was informed that I will receive the materials within a week.
Second I called on 22nd or 23rd of Sep 2009 and I was directed by your representative to call after
24 hours without stating any specific information on this matter.
I am working in a reputed institution in an executive post,I forgot to call after 24 hours and later I got busy with Puja Festival in my state.
Third I called on your help line on 08.09.2009 and I was informed that my kit has been returned on 11.09.2009 by Blue Dart Courier and I was offered a re dispatch of my kit,very obviously I was annoyed and requested to cancel the offer and to reverse
the amount debited for this purpose.
But your representative said that this cannot be cancelled as the period of 30 days for cancellation is over as per the Rules and Regulations stipulated, which made me spell bound.
Now I want to ask you few questions:
1.When at the time of offering your representatives can call me several times then why there was not a single phone call after the kit got returned.
2.When the communication system is so easy then a courier company like Blue Dart has not made a single phone call when they
were unable to find the location of my house.(though my mother was there all the time and she only accepts the monthly statements regularly),ridiculously your representative stated that the courier company could not contact me due to network problem.
3.If your rules desist you to reverse the amount then where was your rule when I did not receive the Kit within 15 days of debiting my account (the date of return is enough to prove that) and where is your rule when you are charging me interest on the amount but I am not enjoying the benefit out of that as per your commitment.
When after the discussion I told your representative that I will complain to your Grievance Redressal he replied that it would not
help me in any way as the reply would be the same.Then my question is :
4.Is your Customer Grievance Redressal is a mockery.
So I request you to Cancel the deal and reverse my amount with interest within 24 hours or I will stop making my monthly payments next month onwards.I have consulted my lawyer,and I am ready to face any consequences coming out of this as
a genuine customer.
Your early action will be solicited.

With regards,

Bhaskar Maitra
DOB:14.10.1966

the sbi cars should not cheat us like this
DOB[protected]