Servo IOCL — disrespectful behaviour of the employee

Address: Raigad, Maharashtra

this letter is to inform u about the disrepectful behaviour n unpleasant way of communicating by a telemarketing representative name"BHUSHAN" working under the distributor for iocl named "INDUSTRIAL LUBE SPECIALITIES" panvel branch.we m/s MULTI LUBE CO. kalamboli navi mumbai have been selling and promoting iocl products for years but never expected such kind of behaviour.it goes like this on 27th october 2010 at around 1:30pm we were just getting ready for lunch and i received a call from this person named "BHUSHAN"representing "INDUSTRIAL LUBE SPECIALITIES" informing me that my payments for the month of may 2010 are due n i should handover the cheques today itself to their representative.it sounded as if i m talking to some henchman of some scary mafia.since it has always been our policy to make the payments on time it was the most hurting thing for me,keeping my food aside i firstly told my staff to bring the file for that particular month to my desk and i was taken aback and felt deeply hurt seeing that all the payments for that month were made on time.on realizing this i wasted no time and redialled the same number and provided him with all the cheque details.after giving him all the details i told him that it is their work to make all the entries n cross check them and not just to dial the customers no. and harress them.the biggest shock was when i asked him that since it was he who was mistaken so it becomes his moral duty to apologize,but he said that it was not his mistake and he will not apologize under any circumstances and he banged the phone down.after which i contacted the sales representative for our region MR.DEEPAK SHELAR, even he din't give me a satisfactory reply and kept on saying that there was some discount structure problem,and even he din't have the courtesy to apologize.

working with iocl we always felt proud and confident but never expected such kind of behaviour from a person who is associated with the company.i still personally feel that i deserve an apology from this person or his
incharges since we were accussed of something which we were not wrong at all.respect is a thing which takes years to earn and
should never be taken for granted.we at multi lube co. have full faith in companies policies so i request you to do take some serious action on this because at the end its iocl's name which will be tarnished.
thank you.









m/s MULTI LUBE CO.

shop no. 49A, BIMA complex,

kalamboli,navi mumbai410218.

phone no.[protected]

cell no. 0 [protected]