[Resolved]  Skoda Auto India — a/c switch problem

Herewith we enclosed the communication made with skoda auto india

On 1/6/10, Kulkarni, Rahul <Rahul.[protected]@skoda-auto.co.in> wrote:
Dear Mr. Jayakumar,

This is in continuation to your below said mail. We would like to apprise you that concern of AC in your vehicle is due to AC switch. Damage to the switch can be attributed due to mishandling and cannot be covered under warranty. Kindly be informed that your vehicle is out of warranty period by more than 8 months. Moreover, we understand that dealership had raised warranty claim and same has been rejected.

In line with our warranty policy, we will not be able to assist you any further in this regards. Kindly coordinate with our dealership for getting the part replaced on chargeable basis.

We thank you for taking time and writing to us.

Best Regards,

Rahul Kulkarni

Customer Care

Skoda Auto India Private Ltd.

1st Cross, # 3, Lavelle road,

Bangalore 560001

Tel:[protected]

Fax:[protected]

Email: rahul.[protected]@skoda-auto.co.in


[protected][protected][protected][protected]

From: mister international [mailto:[protected]@airtelmail.in]
Sent: Tuesday, January 05, 2010 8:12 PM
To: Jha, Tarun; Kulkarni, Rahul
Subject: Re: Product Related Query

Dear Rahul,

First of all it is not fair at your end regarding the non reply even after sending 3 remainder mails.Also we informed to customer care for this matter (ticket no.12L 102509).But there is no response for this too from ur end.
We received mail from ur dealer(MILLENIUM MOTORS) that our warranty period is lapsed & we have to change the A/C switch on our cost.But it is not the same case if you refer our below mentioned 3 points.Your dealer is just answering for points 1 & 3 and skipping the point 2.
1.At the time of service dtd[protected]kms)we informed there is A/C problem but we found the same problem after the service.
2.Again we sent the vechile to dealer for /particular A/C problem dtd[protected] at that time they corrected the A/c cooling but they informed there are some problem in A/C recirculation switch at that time they don't have stock that will be repalce in next service.
3.After that we give the vehicle for service dtd[protected] kms.at that time the delaer informed to your warranty department and the process gone up to[protected] by the time we rcvd call from your dealer and they told wartanty period is completed and we have to repalce the spare chargable basis.

Also pls.note your dealer is hiding for point-2 which clearly states that your dealer is known the fact of A/C switch problem will be replaced in next service.But now your dealer is changing the words.Hence we came to you considering you are the manufacturer & expected a proper solution.Now we are disturbed on your non response.

In short we informed this A/C problem on 19/03/2009 (before warranty is lapsed) but your dealer didn't find out the precise A/C problem.But your dealer found out the precise A/C problem on 01/07/2009(on that time the warranty period is lapsed) which is not at all our fault.
However we insist you that there is problem in your product especially for A/C complaints of SKODA LAURA(refer the SKODA LAURA COMPLAINTS in the website) then you will understand your product standard.

Whether warranty is over or not it is your duty to replace for a substandard part if you are a goodwill businessman(SKODA AUTO INDIA).

Expecting your prompt response & solution on the same.

Regards,

Jayakumar.

On 1/2/10, mister international <[protected]@airtelmail.in> wrote:

Dear sir ,

Here with we enclosed all the communication made with your people to shortout our ac problem but till now we are not get any solution pls try to shortout this problem

Thanks&Regards
Jayakumar


[protected] Forwarded message[protected]
From: mister international <[protected]@airtelmail.in>

Date: Jan 2, 2010 10:40 AM
Subject: Re: Product Related Query
To: "Kulkarni, Rahul" <Rahul.[protected]@skoda-auto.co.in>

Dear Mr.Rahul kulkarni
Till now we are not recd any reply for our query how long we keep the car(TN-39 am 2224) in the shed pls note more than 15days our car is with millenium after that we keep the car in our shed more than 45days pls think isit possible to drive the car without ac we are investing Rs 1850000 for this car try to understand our problem

Regards

Jayakumar

On 12/23/09, mister international <[protected]@airtelmail.in> wrote:

[protected] Forwarded message[protected]
From: mister international <[protected]@airtelmail.in>
Date: Dec 22, 2009 10:47 AM
Subject: Re: Product Related Query
To: "Kulkarni, Rahul" <Rahul.[protected]@skoda-auto.co.in>

Dear Mr. Rahul Kulkarni
Well rcvd your mail thanks !!
We wolud like to you inform you we purchased our vehicle dtd[protected] we agree our warranty period is completed now but in your mail you are saying the warranty is crossed more than 11 months but you rcvd wrong information from your deler ship so pls check. at the time of service dtd[protected]kms)we informed there is A/C problem but we found the same problem after the service. again we sent the vechile to dealer for particular A/C problem dtd[protected] at that time they corrected the A/c cooling but they informed there are some problem in A/C recirculation switch at that time they don't have stock that will be repalce in next service.after that we give the vehicle for service dtd[protected] kms.at that time the delaer informed to your warranty department and the process gone up to[protected] by the time we rcvd call from your dealer and they told wartanty period is completed and we have to repalce the spare chargable basis. Pls check and give us your confirmation your dealer to change spare in warranty basis and you know very well all Laura Vechicle having lot of problem in A/C so you must replace the A/C switch.wothout chargable.
For your kind information our other vechile no TN 39 AM 2224 A/C comperssor failed and we asked your dealer to replace the same that processing is going on past 45 days but till today we havent rcvd any proper reply from your dealer.so pls look into this and sort out
Thanks & Regards
Jayakumar
Mister international
9 tpa colony, ramakrishnapuram main road,
tirupur-641607.
Mobile[protected]
Vechile no.TN39 AR 2224
ENG NO BJB202926
CH.NO TMBBSC1Z17A151158



























/15/09, Kulkarni, Rahul <Rahul.[protected]@skoda-auto.co.in> wrote:

Dear Mr. Jayakumar,



We understand you have a concern with us. We had asked for the details on the same. As per the details received from the dealership, we understand that your vehicle is out of warranty period by more than 11 months. In line with our warranty policy we will not be able to support you any further in this regards. We understand dealership has already communicated the same to your good selves. We request you to coordinate with our dealership for getting the part replaced on chargeable basis.



Thanks &



Best Regards,



Rahul Kulkarni

Customer Care



Skoda Auto India Private Ltd.

1st Cross, # 3, Lavelle road,

Bangalore 560001

Tel:[protected]

Fax:[protected]

Email: rahul.[protected]@skoda-auto.co.in



From: [protected]@skoda-auto.co.in [mailto:[protected]@skoda-auto.co.in]
Sent: Saturday, December 12, 2009 12:36 PM
To: [protected]@misupport.net
Subject: Product Related Query



Query - Skoda
Salutation (Mr. /Ms. /Dr.) :
Mr.

Name :
P.jayakumar

Email ID :
[protected]@airtelmail.in

Telephone :
[protected]

City :
Coimbatore

Model :
Laura

Query :
Ac switch problem in37500kms onwards