[Resolved]  Skoda Auto India Pvt. Ltd — PATHETIC CUSTOMER SERVICE-WANT MY CAR RETURN

Address: Ahmedabad, Gujarat

To,

SkodaAuto India Pvt. Ltd.,

A-1/1, M.I.D.C., Aurangabad, India



Ref: Complain number:[protected]



Dear Sir,



As per below mail I have already informed to your Ahmedabad Director Mr. Jankar Solanki, Mr. Bhavesh (Employee of Ahmedabad, Torque Automotive Pvt. Ltd.) & Mr. Kalpit Vora (Workshop manager,Ahmedabad), that my car was Show room condition. Then also why is he (Mr. Jankar, Call received at 4.05pm from [protected] [protected]) asking permission to change AC's Climate controller & doing mental harassment to me repeatedly. Either by himself or by your customer care representative Mr. Sijwo (Exact name not able to identify). Received call from [protected] [protected] today at 4.25pm.



Kindly do the needful as soon as possible and let my car return by Friday(Mr. Jankar said) as show room condition & also please stop doing mental harassment by Mr. Jankar Solanki.



Thanks & Regards,

Devendra Jain

[protected] [protected]

[protected] [protected]

----- Original Message -----

From: aman industries ( info )

To: [protected]@skoda-auto.co.in

Sent: Thursday, October 21, 2010 4:39 PM

Subject: Fw: Pathetic Customer Service - Want my car return



----- Original Message -----

From: aman industries ( info )

To: [protected]@skoda-auto.co.in

Cc: saleshead.[protected]@gmail.com ; [protected]@yahoo.co.in ; torque.[protected]@yahoo.co.in ; service.[protected]@gmail.com ; markus.[protected]@skoda.auto.de ; rainer.[protected]@skoda-auto.cz ; michael.[protected]@skoda-auto.cz ; pavel.[protected]@skoda-auto.cz ; Ales.[protected]@skoda-auto.cz ; premysl.[protected]@skoda-auto.cz

Sent: Thursday, October 21, 2010 4:25 PM

Subject: Pathetic Customer Service - Want my car return



To,

SkodaAuto India Pvt. Ltd.,

A-1/1, M.I.D.C., Aurangabad, India



Ref No.:

Dealer name: Torque Automotive Pvt. Ltd., Ahmedabad, Gujarat, India. Duplicate Job card number (As original is lost by them): 2926 dated on 09/08/10. Car name: Skoda Octivia 1.9TDI LNK. Colour: Silver. Car Number: GJ 23 A 7527. Engine no. ALHE00726. Chassis no.: TMBAGJ1U94A024319



Dear Sir,

My car was engrossed in water on 07/08/10 due to heavy rain. I called to Mr. Bhavesh and Mr. Rakesh on 08/08/10 @ your workshop, Ahmedabad. He informed me not to start car and inform to insurance company and take claim number & they will toe (break down) the car. The car was showroom condition when they toe the car on the same day. I called to insurance company. Claim number has been given. Claim number was:[protected]. Then car had been taken to your workshop and also I have give required documents like Original RC book, Original claim form, Policy zerox, Original Key etc. on 10/08/2010 at 2.45pm. Then on 11/08/2010 Surveyor Mr. Kuntal rao from TATA AIG – Gen. Insurance Co. Ltd. came for survey. He survey and said on phone, you will have to take back this claim as car is 100% ready. There isn’t any problem with A/C, heater, CD changer, paint damage, Sensor, Steering, and Wheels etc. everything is in working condition. Then I call to your workshop to send my car back. They give assurance to return my car in that particular week, but till 13/09/2010 I didn’t receive my car, after asking number of times in each week. So, I reached at your workshop on that date and I was shocked to see the condition of my car. It was totally damaged. Nothing was in working condition. After this much I get to know on 16/09/2010 and 23/09/2010 after receiving a letter from Mr. Kuntal Rao that even your company has lost original documents and so did not sent documents to insurance company. And so I got letter from Mr. Kuntal rao regarding missing documents. Now, I just want my car return any how asap.

Yesterday I tried number of times to reach Gujarat Director Mr. Nirmai Sharma by phone, but he did not receive my phone. Before that I called to Mr. Jankar Solanki but he said he busy and will call later, Yet did not have call from him also.

Today I talked with online customer service provider Mr. Deepak Mishra on [protected] [protected] and I just got complain number SAIPL – 10 – 10 – 02397.

Kindly do the needful as soon as possible.

Thanks & Regards,

Devendra Jain

[protected] [protected]

[protected] [protected]



Attachments:

1) Letter from Mr. Kuntal rao on 16/09/2010

2) Reg. AD from me to your company Torque Automotive Pvt. Ltd., Ahmedabad on 20/09/2010

3) Reg. AD of reminder letter of 20/09/2010 to your above named company.