[Resolved]  Skoda Fabia — Problem with Skoda Fabia

Dear Sir,

Would like to draw your kind attention towards the following serious customer concern which again exposes the huge gaps in service process at the workshop. The details of the concern were entered in DISS as per our procedure on 27th July 2009 and reply was given by our technical department on the same day. Since than no action was initiated from the workshop’s end and nobody even bothered to reply back to customer.

We received customer’s concern on 10th Aug 2009 and were surprised to find out that the vehicle was forgotten, don’t know for what reasons. Again after pursuing from my end the repair work was initiated on 10th Aug 2009 and Mr.Yuvaraj (Technical Department) has also inspected the vehicle on 11th Aug 2009 and has instructed workshop to take a road trial of the vehicle for about 50 kilometers.

Not only the vehicle was forgotten, but also no care was taken while it was parked in the workshop. The windshield of the said car is broken.

You are requested to kindly look into the matter and instruct the workshop to get the broken windshield replaced at the cost of workshop and arrange for the delivery of the vehicle latest by tomorrow.

Look forward to your positive response.[protected]-------repose given by Skoda Customer care

Still Issues pretaining form past 1 years:-

1:- Missing and jerking of car while running.
2:- Noise from Belt.
3:- Engine Noise.
4:- Developing and increasing of Gap between windshield and bonnet.
5:- Vibration of vehicle at idling when A/c is switched on. (this is a long pertaining problem please resole this issue this time.)