[Resolved]  Skoda India / Laura — Terrible service!

A BIG "THANK YOU" to everyone who put their complaints up on this board! You have saved me a headache and numerous fights I would have had with Skoda Dealers at Tafe Bangalore.

I had stopped by last year to pay and pick a Skoda Octavia off the store and was about to make the full payment right away till my parents and I heard the store salesman utter these scary/warning words "We are NOT responsible for the car after we sell it". For a second it seemed like we were making a mistake with our money since they were quite wishy-washy about the post-sales service. We put our check book back in and walked out right after we heard the salesman.

A few days back, my parents were mentioning about getting a new car and I thought since the new Laura Ambiente is in my range, I should give it a try. But, I AM WRONG.

A BIG BIG BIG THANKS to everyone for helping me out with decision making! Thanks!!
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Aug 13, 2020
Complaint marked as Resolved 
 
30 Comments

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Dear All,

I have been using a Skoda Laura for the last therr years. I like the vehicle so much but now I am trying to sell it because of the utter lack of service from their dealer in Trivandrum, M/s Marikkar Motors. I thought that it was a problem with our local dealer. But now after reading all this I undrestand that this a general problem with everyone,

The only advice I can give is " Never buy a SKODA, at least in India"
Since last one month I have been chasing with you people for the repairing of my car, and it seems that you people are doing a favor in convincing the dealer to get the job done no paying Rs.17, 000.00, But for you kind attention I would like to make it clear that the customer using car like skoda does not run behind 17000, but as I have paid Rs.73000.00 for the same job I don’t want to pay anymore for the same job, .

And the fault is all your as the car has traveled hardly 6500 Kms since changing of Condenser and Compressor. And amazingly neither you nor your dealer has replied us any of our email regarding my car. And we strongly feel that it must be your policy not to answer or not to attend any customer complaint.

Attached is the entire story you will enjoy as a supplier to go through, and I hope you will understand the reason behind my daily efforts.
Dear Sir,


I am a proud owner of SKODA- FABIA CLASSIC Model, purchased from Torque Auto Ltd., Baroda, India. Mr Car Registration Number is GJ-23 M 8177.

My Car Fan has some manufacturing problem, this is the FOURTH TIME it has stopped working. The FAN has been replaced three times already in last ONE YEAR.

Now, recurrence of such problem is difficult to tackle as it consumes lot of time, money & energy. It is also very difficult to drive a car without Air-condition.

I want a permanent solution for my this problem & if you can not do anything on this kindly replace this car and give me a new fresh car.


I sincerely, request you once again to take up my this job on TOP PRIORITY BASIS and
do the needful at the earliest.

I will appreciate your prompt response / comment on my this email message.

Loking forward to your kind co-operation.

Thanks & Best Regards


Kantibhai Madhani
m cort m case kar rah hu aap aapni kabada car skoda laurra ko aapna pass rakho . my name is jai sing car owner my car no is hr 77 0032 h i purchase in gurgoan girrrage motors thank u MY PH NO [protected]
dear sir
i own a laura 2008 nov model... the car is great but the repair services are vry bad
coz there is shortage of parts which the company has to fulfill on time.

pls do the needful
as soon as possible... car no: MH-O1-AL-6424... it is at kurla workshop

regards
Sohail Khan
Every dealer of skoda seems to be hand picked by them to give the most horrible service, as I thought only the chennai dealer was bad. What is skoda India doing.? Training their sales and service people on how to irritate people to the maximum that they never ever come back to buy another skoda. Or are they trying to get rid o[censored]nsold stocks from the original skoda from czech to Indian customers. They treat customers who pay in several Lakhs to buy these cars as dirt. Is there no remedy to this, why should so many skoda owners suffer in India
I have purchased my Skoda Fabia elegance 1.2 car on 17.01.2011 ( chassis no AG018248)

(1) After one year recently one of the tyre was inflated and while replacing the same with stepney we found that the same is non alloy base !

(2)The car is very personal to me and was used by me and my wife only, during one of my recent long trip, my family members started complaining to me that they are not able to here the sound system clearly in the back seat. When cross checked with the dealer they claimed only front speaker is standard !

But the catalogue handed over to me during purchase claims 4 speakers.

I have been asked by number of colleague is your vehicle is of ABS, then why Skoda such a big company cant even give a small sticker for the same. ( now i am doubting is it there or not ?)

Inspite of repeated mails and calls NO SINGLE REPLY FORM SKODA


BAD SERVICE...

NEVER EXPECTED
please do not buy skoda cars i[censored] do this mistake ur going to suffer a lot because i owned a laura landk on 7oct2011 in amritsar punjab from day one the problem was in dashboard after 41/2month the problem starts in a/c and now the nose from doors i want to say in skoda u ll not find any happiness only sad days ll strat because now i am getting problem in brake pad i ll say how much im speeding in 5 months dashboard =9500, a/c=
60000to80000, doors=10000, brakepads =16000 now u all decided to buy this car ur pocket ll lose 115000 in 5months only so going sell this

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