| Address: South Delhi, Delhi |
15/04/2010
Skoda Auto India Private Limited
A – 1 / 1, M.I.D.C, Five Star Ind. Area,
Shendra, Aurangabad – 431 201
Sub: AC of Skoda Laura not working.
Dear Sir,
I have a Skoda Laura, Registration No. DL 3C AY 4356. The AC of this vehicle is not working. Skoda Laura is a premium segment car; an efficient AC is a standard deliverable even for small segment cars. The AC of Skoda Laura is expected to work efficiently.
I had visited the following authorized service stations to get the non working AC corrected.
1. Silver Tone Motors Pvt. Ltd., New Delhi
2. Continental Auto Services., New Delhi
It was a surprise for me that every second Skoda Laura has a defect in the AC Compressor. It seems to be a manufacturing defect. It is not expected from a global brand like Skoda to continue selling products with a manufacturing defect in the market. On visiting the website www.consumercomplaints.in, it was further proved that there are many more aggrieved customers like me suffering the same defect. It was a testimony to the fact that this is a manufacturing defect.
It seems after spending a huge amount of money on Skoda Laura, one is buying tension rather than comfort.
In line with maintaining the global tradition & the tagline that says “Obsessed with Quality”, I request you to kindly replace the AC of the above vehicle immediately.
Thanking you & an early action will be highly appreciated.
Kind regards,
Sanjeet Singh Chadha
Office
6 / 32 – B, Jangpura – B,
New Delhi – 110014
M:[protected]
Ph:[protected]
Email: [protected]@yahoo.com
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Recently the a/c started troubling me a lot and I took it to the new dealer (M/s Saga Auto, current dealer). They claim that the compressor and condenser needs to be changed, which is approx Rs. 80, 000. Now I wrote to the company complaining about this entire thing. I got a reply saying that we will send out a new part and you will be informed about this. After about 3 weeks and a few email, I got to know that the part has arrived. I spoke to the workshop again and they said they have sent out a report which was pending approval from Skoda India. Another 5 days go by without a reply and today finally I get a reply saying that this cannot be covered under the warranty (which is something everyone knew to begin with since the car is over 3 years old).
I am willing to take the legal route and take the company to court. If anyone else has had similar problems please do contact me... [protected]@goyalcrafts.com