I had purchased a Skoda Laura 2.0 Ambi M/T and taken delivery of it on August 29th 2010 from Giriraj Motors in Gurgaon. (Chassis: TMBCNE1Z0AA152XXX; Registration number HR26BE4XXX. )
On 24th October, with barely 600kms and less than 60 days from the date of delivery, the transmission of the vehicle got jammed. I was unable to engage the first or the fourth gear of the vehicle.The following day, on the 25th I handed over the vehicle at Giriraj’s workshop.
The sales team, who had sold me the car a few weeks earlier, promised that everything would be done to take care of me. Temporary vehicle, while the car is in repair (in Gurgaon taxis, autos, public transportation, etc. are yet to be common place), all sorts of things that I was the most important customer, etc. etc.
The workshop initially suspected some electronic loose contact and were hopeful they could fix it in an hour. After 4 hours I receive a call that the gear box may have a problem and it will have to be repaired.
Now it has been a week. NOBODY from Skoda or Giriraj calls me to tell me anything about the car. The sales team has stopped picking up my calls. The service team has promised to call me at least ten times, and has not called me back even once.
I was given the number of the Giriraj workshop GM, Mr.Singh. He does not answer his phone or return a call. I have written to one Mr. Yaser Sayed, in Aurangabad head office, twice, no response.
First, how can a premium luxury car breakdown within 600km ? And next, this is the service we get after spending an enormous amount on a luxury brand... Nobody bothers to even contact me and I can not reach anyone on email or phone.
I ignored the service problems I read on the internet before purchasing the car, thinking a small disgruntled minority shouts a lot. I guess I am paying a heavy price and now it no longer feels like a minority. Regret the decision to buy Skoda. Welcome to the "Aggrieved Skoda Owners Association Of India" ...
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