[Resolved]  Skoda Octavia Elegance — non working of air conditioner

skoda octavia elegance — AC COMPLAINT

VEHICLE REF : TMBBGC 1087 A 006981
TYPE : SKODA OCTAVIA ELEGENCE
DATE OF DELIVERY : 26.03.2007
LOCATION : THIRUVANANTHAPURAM
REGISTRATION No. : KL 23 / 1177
REGISTERED OWNER : N PARAMESWARAN PILLAI

I am in receipt of the communication from the dealership at Tvpm.
At the outset, I am really annoyed with the way the matter was handled so far.
The common saying about the after sales “the extent the marketing guy goes till an order gets closed with those promises about after sales that will get vanished” became a reality in your case too, which is quite a pity. With lot of hue & cry about world class service as claimed by you, I am of the opinion that the dictionary will have to amended with the change in the meaning of “world class service”.
With respect to my request, if the incidence is taken on an earnest & positive manner, such a response would not have arisen, especially for a genuine customer like me, as your records will vouch. I am still at a loss of words in describing the way the entire episode is handled by the personnel concerned at the dealership and the attitude, not to mention the lethargy.
It is reminded once again that each step of mine was taken as per specific guidance from the service crew of your dealership starting with confirming the defective A/c system which is due to an erroneous design, followed up be coming up with a request that the expense will have to be borne by me to a small extent and finally concluding that the malfunctioning is a problem of mine and hence have to bear the total expense. You can note the irony in handling of the subject.
Now what I seek is the stance taken by you as the manufacturer of a world class brand to a genuine customer like me. It may also be noted that I have lost the complete trust on your dealership and hence being taken directly.